Very poor service. I got a pedicure and the lady spent two second scrubbing my feet. It was still hard , rough, and cracky afterwards.She didn't shape my nails. The overall place is supper unsanitary. read more

I had a very disappointing experience at Escape Nails and Spa, and I feel compelled to share. I received a French manicure from the same male technician on two separate visits. I paid $80 for the initial service, expecting a high-quality result. Instead, the polish started peeling just 2 days later. I returned a week later hoping the issue would be corrected, but unfortunately, the second manicure began peeling the very next day. For context, I've had French manicures done at other reputable salons, and they typically last a minimum of 4 weeks--so this was clearly a quality issue. I have photos to prove how quickly the polish deteriorated both times. I'm requesting a refund of the $80, as I did not receive the quality or longevity promised. I will not be returning and do not recommend this salon to anyone looking for professional, lasting nail services read more

I've been going to Escape for a while now, mainly because of how convenient their location is. While their prices are reasonable, the quality of work consistently leaves me disappointed. They really need to improve their nail shaping and overall cleanliness. I truly wish there were better nail salons in the area! read more

Me Time! Virgil had a meeting and I had a few hours to myself so what better time to get my nails done. After discovering Brittany my go to girl is no longer here.... now what do I do.. Well the owner Michelle, will be doing my nails and Tenecia is doing my toes. Tenecia has been here for 3 months and doing nails for about 2 years. She is pretty quiet but does a good job- especially paying attention to details regarding her work. This shop is always hopping lots of people in and out .. The one thing I don't particularly care for is that for some reason all the nail stylists don't do everything (with the exception of the owner and a few Veterans). Since Tenecia Is the person doing my toes now, I would be very comfortable with her doing my nails.. She tells me she doesn't do manicures only fills and acrylics! Guess the owner Michelle, made an executive decision to have Layla do my nails. Michelle filed their gel polish off my nails then had Layla complete the rest. Layla has been here for 3 weeks and I can tell she isn't completely comfortable doing nails. She left some previous of the polish on my nails, once I asked about it she said " Michelle already took the polish off" so the plan would have been to paint over the nails. NOT! I asked her if she could take that off before polishing the nails. Two fingers don't have the gel polish... So it's best to make an appointment to confirm you are with one person that can do multiple services read more

Escape Nails and Spa - Tenecia's - Nail Salons Near Me - Miami, Florida

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Worst manicure and customer service ever. Do not bother coming to this place. Everything is wrong with this establishment. I was in the area and decided to give it a try. What a mistake. My nails are ruined, I was treated poorly by a lady who kept calling me "mami" and did not listen to my needs. Terrible and sad. I have a cut on my finger, my long nails are gone, my french manicure is a disaster. I'm mad I didn't check their reviews online before. read more

Escape Nails and Spa - She left all my nails uneven, the line is not done well. Executed terribly. - Nail Salons Near Me - Miami, Florida

I came in two days ago to simply remove my acrylic set that I no longer wanted. I work in the hospitality industry so long nails don't last long. I called prior to showing up explaining exactly what I wanted done and if they had any spots available. The women on the phone told me sure, so I headed over. It took this women 45 min to take soak off my nails. I was in pain from the buffing process that she seemed to be new at. Once 45 min passed I told them I would leave and pay what ever I owed. My nails were weak and sore from how much she dug the buffing machine into my weak nails. This is how what they "think" a good job looks like. I will not be returning. The place was unsanitary as well. Save your money and go elsewhere. read more

Escape Nails and Spa - Nail Salons Near Me - Miami, Florida

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I've been before. I had to wait the last time which I didn't mind. But they took two people who were also walk-ins before me. I just walked in, and the same thing happened. I had to ask the guy in the front, what's up? How long is this going to take for me to be seen. He said, sorry bro, 30 mins. Poor values. They should always take the first walk in first. read more

Escape Nails and Spa - Nail Salons Near Me - Miami, Florida

I came in because the place is literally 2 blocks away from my house and I thought -convenient. The inconvenience of getting lousy treatment is not worth it. I will never come here again, in fact I didn't even finish my Mani pedi- I got up and left. Plus for a petty pedi where the nail technician was a rude and sloppy-She practically ignored me the whole time yelling and screaming with her friends who came to visit her --frankly $30 is way overpriced. From the moment I walked in I saw it was kind of dingy, dirty and it just felt kind of sleazy but then the owner yells a big hello to me as if she knew me from ages ago... well... it felt kind of weird.. yes I should've realized turned on my heels and left. It took me some time but I gathered my gumption and left before I caught something weird. This was the first time I ever walked out of the place was totally felt ripped off. There were people in there getting all kinds of fancy albeit fugly nail bling (see these pics here) however that's not my style. I want somewhere clean professional quiet and gracious and definitely worth my time and money. Feel like buying them out and doing it right. read more

Escape Nails and Spa - They apparently specialize in nail bling... and not too much hygiene or client service - Nail Salons Near Me - Miami, Florida

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Literally the worst vibe. No intentionality. They suck at mania's and pedi's a million coats despite my request of 3 coats. They are all speaking on the phone out load and not engaging with customers. Nothing exciting or relaxing about this place. Don't come here. The owner talk to you as an employee read more

Escape Nails and Spa - Clumpy, chunky coats ‍ - Nail Salons Near Me - Miami, Florida

If I could give this place a zero I would. I went to this place on Sunday, November 25, 2019 to get a gel overlay refill and a pedicure. The older gentleman in the front was open and the lady who greeted me sent me to him. I told him what I wanted and he went to work. I then went to a girl named Shonda who did my pedicure. I will say that I was in a hurry and being that the man took forever on my nails I was basically over it. The pedicure chair was raggedy the place is just ugh... It has been 6 days since I had my nails and feet done and I had to suffer through a week with this awful job just look at the pictures... I now have to find another place to do my nails and feet when it is usually 2 weeks when I am getting refil... I will never visit the place again they get a F Plus! Period I warn anyone to go to this BS nail salon or should I say nail shop... read more

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This used to be my regular to go place. But they don't take appointments and the wait can be horribly long. I would end up calling ahead and as they knew me, would then tell me when it was a good time to come - but it would still be a hit or miss. I tried making that effort even I moved away far but ended up giving up. Btw if you go for a pedi, I recommend Mae! It's cheap service so for that you can't complain here. A big issue is trash talking by employees, continually change of employees and the owners wife Michelle is just flat out rude. This while the owner itself, Nathan, was always very friendly. I thought that this place would be as cheap as it could get, but my new spot only charges $20 for a pedi which is less than here! Large salon with lots of customers. A lack of consistent staff and enough staff present for the demand would improve this place a lot. read more

Don't even waste your money and time. No one spoke English when j called they told me one price after the service the price went up. The first red flag she used regular scissors to cut down my nails. My nails look like Big White teeth not even at all when I try telling the lady is was like it's good. 0/10 I wish I read the reviews would've saved me money and time, read more

Love love love this place! Nathan, Michelle and Elisabeth are the best. Been coming here for 2 years and they even did my wedding nails. I will say that I've seen many rude people come in and I wouldn't let the bad reviews deter me from an amazing experience. Please support your LOCAL businesses. read more

This is literally the worst nail salon I have ever been to. First of all they're place looks so dingy and unsanitary, I should've walked out as soon as I walked in. But they seemed nice so I stayed. I got a girl who didn't know what she was doing, she did a really bad job with my acrylics, even the manager had to reprimand her several times while doing my nails. Then the manager said she would do my toenails for free and lied afterwards when it was time for me to pay and said she never told me that. I asked her if she could at least do a discount since the girl did not do a good job on my nails and she was so rude about it and even tried to blame me for it. Paid almost $80 for terrible service and work. Do NOT go here even as a last resort. read more

Don't believe everything you read! Before going to the nail salon I read the horrible reviews but I said let me see for myself. I was not disappointed! I was greeted and seated quickly (they were pretty packed) and my nail tech did a great job. My hands and feet were brought back to life with no cuts or pain. She also took her time, which I loved. I happen to glance over at other ladies toes and hands and they looked good too. Give them a try! read more

Escape Nails and Spa - They arent 100% perfect but I'm happy with 95% I've yet to find a place that's 100% perfect - Nail Salons Near Me - Miami, Florida

Michele the owner is very rough, seems like she is going to file your fingers off. Her customer service skills are lacking and she rushed back and forth between clients making for the most timid experience not relaxing what so ever. Not to mention the ratchet confrontation that happened while I was getting my nails done as Michelle cut her finger at some point from RUSHING and was bleeding on another client which caused her to stop the session and walk out. Over all this place is a hot mess. Refer to my photos to see Michelle's work. If the owner does subpar work I can only imagine the rest of the staff. Decent prices but you get what you pay for read more

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If I could give this place a Zero I would!! #1 Customer service is terrible!! Secondly the owner rushed with my nails and my toes! I mean look at them! Does this look like quality work? No! Secondly I asked for gel pedicure she gives me regular polish which she proceeded to do in 5 mins and tells me I didn't ask for it and I shouldn't have changed my mind! Even after another employee told her I asked for gel! What kind of customer service is that? I will never ever in my life ever go back there!! And i advise no one else to go either! Oh yea best part I had to pay full price for this kiddy pedicure!!!!!! Beware!! Don't waste your time and money!! read more

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This is a brand new nail salon that has opened on 79 street and biscayne. It it located in a busy plaza with great parking. You walk in and the place is huge. There is a reception desk for checking in and out. On the right is the drying station with comfortable purple chairs. Straight ahead there are the nail stations, there is about 20 of them. Behind the reception desk, is the pedicure sections. The wall is filled with stone river Rock and you just feel like you are in a spa! All the pedicure desks are new. I love the fact that each pedicure tub has a plastic cover which they change after every client. Makes me feel like it is more sanitary. They offer different type of packages which if you feel like spoiling yourself a bit more you can! Now the problem of the salon is MICHELLE! She is the owner and is so rude and belittling to her staff. You can tell she is a new business owner and has never been a manager before. She is reprimands the staff in front of customers she screams at them and puts her hands in their faces. How disrespectful. As a customer I go there to relax and diffuse but on several occasions I have witnessed this which pisses me off. Every two weeks I go there are new nail techs, because she can't keep anyone. I only go for Kianni I have followed her for the past 3 years and she is detailed and amazing. Maybe if there was a different owner it would be better. Michelle needs to take a few courses on business management before she manages the staff. Positive side: Kianni Kianni Kianni always call and make an appointment with her you won't be disappointed. read more

If I could give no stars I would literally walked in stood there for 10 mins and no one even greeted me, a customer next to me said she had been waiting for 30 mins and no one had even greeted her as well. read more

First off look at how disgusting she left my toes... she cut me and it was by accident, I wasn't upset, didn't hurt till it wouldn't stop bleeding.. wouldn't stop bleeding to the point that I couldn't get them polished and still made me pay full price & made me feel bad for not wanting to polish them. The guy was screaming at me from his chair with a customer, super unprofessional... wanted to call the cops on me like I'm some thief. Worst first experience ever. DEFINITELY NOT COMING BACK AND DONT RECOMMEND ANYONE COMING HERE read more

Escape Nails and Spa - Nail Salons Near Me - Miami, Florida

I came to this because it was close to my house. The lady that did my fill was nice but rushed to get them done. She didn't clean under the nails, and one nail she forgot to put the final coat to my gel polish. I was also surprised at how much an acrylic fill with gel polish cost, $40!!! When I asked for a gel pedicure she told me the same $40! I'm in total shock, the place was run down, no paper towels to dry your hands, no massaging chairs, and the pedicure only lasted 15 at the most. Worst nail shop I've ever been to! I wouldn't mind paying $80 for fill and pedicure, if it was a upgraded clean salon. read more

Escape Nails and Spa - No clear coat on nail. - Nail Salons Near Me - Miami, Florida

I had a pedi and it was great. The spa is huge and has a fresh atmosphere. I was greeted immediately and had my questions answered. I was then guided to s gorgeous pedicure area where a lovely nail tech gave me an awesome Tropical Pedicure. I felt badly because my feet have been so abused lately and had calluses etc... The tech did an incredible job. I felt comfortable and relaxed at this salon. I will definitely go back. Thank you! Ainsleyxo read more

they need an Investigation Into their establishment ASAP they are reusing tools on people without fully disinfecting them they also did my eyebrows and toe nails (I was a first time customer) the day after she did my toes my toe was swolllen on day 3-4 puss came out day 5 I had crust from the puss that was dried up on my nail where my cuticles are . I called her today july 15th and mentioned can we get it removed due to them being the ones doing my toe nails she said it's July 15th anything wrong with your foot is your problem I said how can it be when you guys are the only ones that have done my toe's recently she then mentioned again that she can't help me with my concerns I informed her she will be sued if no action is taken she then saying "bring your lawyer before you come" Actions need to be taken asap I will not tolerate disrespect from them when I have concerns about my foot that can potentially get affected due to them not doing their job right THIS PLACE NEED TO BE SHUT DOWN read more

Escape Nails and Spa - DO NOT BOOK WITH THEM - Nail Salons Near Me - Miami, Florida

Go to Rosie . I'm very picky & also a nail tech I love how she does my manicure & pedicure . Been going to her for years .

The worst experience ever!!! Came for a set of acrylics and pedicure and walked away with terrible nails and cuts on all fingers. The brochure price for pedicure is 25 including Calais removal no removal ever took place Acrylic set according to brochure was 25. Nails were slapped on in a hurry and looked unfinished. Overall they charged me 40 for the nails and for a very bad job.I hope they close their doors and stop robbing/ taking advantage of clients Never going back!!!! read more

Escape Nails and Spa - 40 dollars for terrible nails and paint... Never coming here again!!! - Nail Salons Near Me - Miami, Florida

This is the worst nail place known to man. The employees are rude and care more about the staff's comfort than the satisfaction of the customer. Very combative the experience was far from favorable. Didn't sanitize drill bit without my saying so, especially during COVID read more

*PLEASE READ BEFORE GOING TO THIS SALON* I have been a client here a few times with some good results and some not so good results. I've come to this place because it is conveniently located and cheap, but I guess you get what you pay for. I came in the Friday before Halloween for a manicure and pedicure. Twice I noticed that the worker nicked my skin while cutting my toenails. As soon as i got home, I took a shower. Later that night, those toes that were cut were swollen and hurting. The next morning they were extremely painful and oozing. I definitely caught an infection from the salon. I treated the nails with triple antibiotics and bandaids. Fast forward a week and they are almost healed, however at the expense of my nail. Pictured is my nail that completely died and I had to cut off because of the infection I contracted. The other effected nail is not shown because it didn't effect the whole nail enough to fall all the way off. I caution anyone who is considering choosing this salon. Please keep yourself safe and go to a better, cleaner salon!!! *Update* The second nail on my other foot has fallen off as well. The first nail that fell off will not grow back and probably never will. read more

Pros: Very little wait time Friendly owner Fast service Location A lot of diversity Cons: Rude workers - sometimes They talk bad about your nails Bikini wax is expensive compared to most places The ladies don't respect the owner Unprofessional & loud Hygiene isn't the best Nails become more fragile Nails become stained with nail polishes Eyebrows come out thinner Sometimes you don't get what you pay for. For example they don't give you the hand massage during your manicure. read more

Let me start by saying I do not come to this salon typically but my nail tech isn't available Monday's so I came here to remove a broken nail. My acrylic nail was cracked ON my nail bed so I wanted to get it removed as gently as possibly because as you can imagine it was very painful. Before I could finish explaining how I would prefer my nail to be removed, Michelle takes clippers and quickly (AND SLOPPILY) clips so close to my nail bed that she CUTS MY SKIN OPEN. I show her and she says "no that's from the crack in your nail bed". And it takes a few minutes to show and convince her that SHE DID IT. I should have left at this point but I let her use the drill to begin thinning the acrylic nail. She's not paying attention while she does it and the cracked area of my nail gets caught in the drill and almost flips completely off. MY REAL NAIL. At this point I'm completely disgusted and upset and a) she does not apologize at any point and b) continues to tell me that what she has done is the only thing she could have done to fix it. So I'm left with a destroyed nail. Thanks Escape! NEVER GO HERE. read more

Terrible experience . Came in and waited a good 10 min before any asked how they could help me. Was then finally helped and they took me to the pedicure station and filled the water up and then it took no joke about 25 min for someone to come and actually start the pedicure . Water was cold btw . I was trying to stay optimistic and then while getting my mani I got cut and my finger was bleeding the rest of the time . I went on vacation and I was uncomfortable the entire time because my finger was still tender along with some other fingers. It's now 4 days later and it still hasn't healed all the way. read more

Ugh where do i begin. I really hate leaving such a negative review because the nail technician was a great, nice girl and very helpful in the situation but it was such a bad experience, i cant help to feel obligated to make sure it never happens to another set of nails! As this story goes, i went to get my nails done with only an hour to spare. I wanted a particular set of colored acrylic nails in which i showed the "owner" and she immediately knew which color. She grabbed the color and pointed me to a nail tech. Excited to get started, I had a great experience so far. However, it slowly turned for the worst, when the owner was reviewing the nail tech work and kept saying that it was " bad work, not very good , don't learn from this girl." Confused, i couldn't help but think why would she say that in front of a customer? but also, am i getting bad nails and she isn't doing anything about it? Instead, the nail tech started arguing and telling her to go away! At this point, i already had acrylic on my nails and couldn't do anything about it except continue. But then when the nails were drying, It was a completely DIFFERENT color than what i asked for. I was fed up with the service and quality that i had to argue for a Free gel color because the nail were hideous. Even after the paint, there was no way to salvage what was done. Some nails are shorter than the rest, you can see through the paint and less than a week later, the nails are chipping! I am no nail expert, so my standards are not the highest. However, this experience has left such bad taste that its unfortunate i will never go back. It's so close to my house and was looking forward to not traveling so far but, sometimes its better to stick with the places you know.. i'll stick with Jiviana. read more

Good news is you get right in. Bad news is polish is all old, sticky and lumpy. I asked a nail tech Michelle to put a small amount of acrylic on so my nails don't look thick. She said no and passed me on to someone new who took 2 hours for a simple fill and basic polish. It's awful customer service. I should of known better from the reviews and when I walked in 2 customers were already complaining about the unevenness in length of their nails. I walked in with a stiletto shape and walked out with a very uneven round shape. read more

Escape Nails and Spa - I reshaped my first finger with the shape I walked in with and wanted, the other 3 are what my nails looked liked when I left. - Nail Salons Near Me - Miami, Florida

So I love getting my feet done and I don't mind tipping For Good Service But I arrived at 10 wasn't seen till 11 waiting on their staff to speak to me and another costumer When I finally got someone to do my my pedi She walked in looking tired like she didn't speak English which is fine but she didnt even acknowledge instead she spoke in her native language the whole time They don't use cuticle softener She barely scrubbed myfeet My initial intentions were to get the whole shabang and get my nails and feet done but once she cut cuticles w/o cuticle softener my feet and didn't soak my feet She left my in-grown toe nail And I even tried to get and just tip her before she really began on my pedicure but the staff insisted that she was good n knew what she was doing Clearly not She could paint tho but when I asked her nicely to put a shimmer top coat she had a whole attitude and even made a slick noise But either I was over it and paid for my service I just know not to go here for a good pedicure read more

Never going back! The owner Michelle loves to belittle her employees Infront of everyone. She painted my nails so horrible! And it sucks cuz it's a nice place but she ruins the whole relax and get pampered experience. Paid $40 for a mani that I have to come home and re-paint myself! read more

Escape Nails and Spa - Horrible paint job I got last night! Looks like I need a refill and I don't even have fake nails! - Nail Salons Near Me - Miami, Florida

I came here 2 weeks ago for a mani/pedi and wasn't greeted right away and sat down within minutes for my pedicure. The lady did a good job, no complaints. Another woman did my mani (Michelle). She was all over the place. Doing eyelashes, checking on other clients, basically not paying attention to me at all. My manicure was done in less than 15 min. No hand massage, no attention to detail, it sucked. I came back to try this place out again. I was greeted right away, picked my color and sat at the chair for my pedicure. I have been sitting here, feet in the water for almost 18 min now. It's taking everything inside of me not to walk out. The nail techs doing the girls next to me are bs'ing and haven't even acknowledged the fact that a customer has been here for this long. Finally, I'm greeted by a guy who immediately I'm very happy is walking up to service me (I love the Asians, mostly everyone else who works here is Hispanic). Turns out his name is Henry, as is my old nail tech who did my nails for the last 5 years. It's a sign. He was so friendly and did such an amazing job. I honestly think I would only come back for him. He was perfection compared to my last visit and how this one started off. Thank you escape for having such an amazing person on your team, because you would've lost a customer otherwise!! The 4 stars is simply because of my experience with Henry, otherwise I would've given it a 1-2 read more

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Ladies & gents...these reviews are quite unfortunate. I moved to Miami 7 years ago and spent well over 5 years looking for an experienced nail tech. Thanks to Escape Nails I finally found it and I've been a loyal customer since. The girls here are great and attentive, in addition, Michelle (owner) is very personable and goes out of her way to be sure her customers leave satisfied. Don't be fooled by the reviews - this place does amazing nails and will not disapoint. Happy Customer, Erica read more

I started coming here because it's next to my gym. The first time I came I had the female owner do my nails and she was great. The place is huge, plenty of parking and I like the nail packages they offer. The male manager is a hoot. We always have a good chat of funny banter back and forth. I now have a regular nail tech who I love, Henry, he is fantastic. I run on the beach and my feet are in horrible shape but he makes them look like they belong to women again. The prices are really good as well. I've seen the other techs and they are good as well. read more

Never a complaint from me. I've been coming since they opened. Michelle and Nathan are Great!! Customer service is superb, they go out of their way to make sure you are HAPPY. The establishment itself is BEAUTIFUL and CLEAN. MY nails are GORGEOUS!!! read more

Escape Nails and Spa - Coffin shaped w matte lavender - Nail Salons Near Me - Miami, Florida

Took very long... nobody even greeted us at the door or even asked us what we wanted to get. We weren't even seen and we were waiting for over 20 minutes, one lady looked like she didn't even care that we were there and was eating while she was on the tablet and still didn't even bother to ask what we wanted to get... read more

I have been to this location three times n each something was horrible..the manager greeted the black cuatomer with sling..like not all African American are ghetto and incapably of speaking porper english. Their pedicurist are ghetto..talking amoug themselves making customer feel completely uncomfortable no professiolism. Called in because the pedicurist cut the side of my toe super deep with the callus remover and the manager stated he wasnt givng me a refund even if u came and showed him what she did..so as for me i am done with them...i will not accept bs just becuase the location is convenient.And i had half my church going there they just lost four customers just that fast. read more

Escape Nails and Spa - Nail Salons Near Me - Miami, Florida