Fabulous Mall, great stores!!! We will return when we are in Canada Great sales. Extra Large…read moreshoppers Mart

From the owner: Enjoy a premier shopping mall experience at CF Masonville Place. Mall offerings include hundreds of…read morebrand name stores, restaurants, and entertainment.

I was returning medication for a deceased friend, when I was treated rudely and lied to. " oh we…read moreonly take the pills" which is totally not what they are legally obligated to do. When you have medication and vitamins to be disposed of you are to remove all packaging and labels put the in ziplock bags and return them to the pharmacy that they came from for them to dispose of. I have personally returned expired /unused meds. To other pharmacies without the rude attitude, & lies.

The security guards at this Mall are aggressive and mean...especially the really tall one...he…read morewould not give me his name. The Hair Salon there will butcher your hair and only one stylist accepts interac...otherwise you have to pay in cash. The food court has food that is stale and overpriced...I tried 5 places and they were all the same bad food and service...I wanted to buy just one piece of fish from Mother Hubbards and i was told that they would not sell it that way...I guess they don't want the business or new customers....this Mall keeps Seniors as hostages due to overpricing and the lack of ability for Seniors to shop elsewhere. Also I ordered a pizza from the Pizza place and they said it would be twenty minutes. When I went back to pick up my paid for pizza....they had given it to somebody else!!!!

This place should be renamed Westmount Medical Centre as there is not really much in the way of…read moreshopping right now. Just lots of medical centres. A shell of its former glory.

The mall is fine and I like most of the stores there such as Mugfords, Latika and Zacks…read more During the pandemic, I started walking in the P2 parking garage while respecting all health protocols. Most of the time, everything was fine. There was one security guard however that wanted to make my life miserable. Everytime I walked there , he would kick me out. He would start off by saying I needed to wear a mask( even if walking alone ) then he would say there was no walking due to Covid. We weren't in a lock down so I don't get it. Plenty of my friends walked in the parking garage and had no issues. This guy has a real issue and is definitely on a power trip. So what is the deal-can you walk there or not? Different rules for different people I guess

An ok mall for the essentials. Has a Dollarama and Food Basics for cheap food. There's also a…read morelibrary branch in the mall, along with a Goodwill. If you're a student it fills a need.

I walked by several times and wanted to see what was inside Citi Plaza. The first store I saw was…read morethe Ardene and then Bulk Barrel. Bulk Barrel is large and had lots of good treats, and I bought some caramels but could have got more for our upcoming road trip if I didn't already have snacks! I continued walking down the mall and it seemed nearly empty with few shoppers and stores too. I looked at the directory and it seemed there was a food court but I didn't see stairs/escalator to go down. There was a way upstairs but it didn't look like there was anything open up there. By the directory was seating and a few people having a rest. I stopped and looking in the direction I didn't walk in yet but I could see the doors and not many stores so I made my way towards the library. It's too bad this space isn't more occupied as it's spacious and central and for tourists, they might want to spend a few dollars here.

For what this mall went through and is going through, I think it's doing a fairly good job. It's…read morenot the top of the line mall like Masonville Place and White Oaks Mall, but it's doing it's best to service the downtown area. The employees here are wonderful, friendly and helpful and always looking to help and they're always smiling. Citi Plaza is doing great for what it has overcome, just like any business it's looking to move forward. This mall has several offices upstairs, and businesses downstairs, such as Rogers Wireless, Bulk Barrel, Dollarama, Platinum Wireless and Ardene's, just to name a few. There is also a CIBC bank. The North side holds the food court, which consists of Subway, Arby's, Chinese and Yu's Sushi, and the library is on the south side of the building and they also have events going on during the weekends. You can find the fountain in centre court with benches to relax and sit for a bit. Access to the other side of the mall is also available without going outside. When the holiday season comes along, the tree they have up is beautiful, a lot of people come to take photos with it, as I experienced walking by. On weekends, the Library closes around 5pm so you'll have to access the other side to use the washrooms if you have to go, unfortunately they are only one one side of the mall.

Didint have all that i was looking for but it is a nice store and it's fun to go here in the mall…read morewith my friends

Arrived 10 minutes prior to closing to have back of watch removed (special tool require). I had the…read morereplacement battery in hand. Clerk was beyond useless. All she had to do is twist the back off the watch and I could do the rest on my own. It would have taken 1 minute with the correct tool wrench. She made every excuse to avoid providing customer service. She was not busy with any other customer at the time. She has a whiny nasally voice that makes you cringe. I will be complaining to the manager about the lack of service tomorrow.

I am appalled at the response by the business owner! In the first instant, perhaps he knew where…read moremy wayward watch was for months, awaiting repair. The staff manning the Masonville kiosk did not and I kept returning to them or phoning them to get an update. In this latest issue, It was the new battery that went in that did not work. Not the watch. The staff member said to me the watch drained the battery. This battery did not move for a single second. The Bay replaced the battery and the watch has been working ever since. Kindly ensure you get correct feedback from your employees.

I recommended this store to my friend as I have with all my female clients since 2008 when I…read moreinvited your store to participate in a benefit production for autism Ontario at the Wolfe performance theatre .That will never happen again! I was shocked to learn that if you purchase an entire outfit costing close to $500.00 the staff is helpful, friendly and accommodating. However, if for whatever reason, you are unsatisfied with your purchase and need to return for a refund or exchange it's quite a different story. We were treated like second class citizens, the manager went so far as to accuse my friend of running a scam of wearing the outfit and bringing it back for refund. The handbag, shawl, and earrings were not being brought back ,only the dress! All the manager had to do was explain that the exchange policy/ gift card could be used at any of the companies sister stores in the mall and all would have been well(. she did not do that, she said gift card only to be used in her store) we were met with sarcasm, accusations, arrogance, and an extremely dismissive attitude with a sanctimonious smile across her face. laughing in our faces was the last straw, I lost my patience at that point, I'm sure most would after being accused of lying, trying to cheat the store, and her vindictive nature! staff training on how to defuse negative experiences not escalate them is highly recommended! There is so much more to say about this experience but I will leave it there!