I want to share my experience. I have never had my hair professionally done before, so I didn't…read morereally know what to expect. I simply wanted to go darker by adding lowlights to my natural copper hair. I showed a reference photo and was told that to achieve the look, I would need highlights first and then an all-over color. I also asked for layers and curtain bangs without losing too much length (my hair was last measured at 30 inches).
I am 17 and was getting my hair done for my birthday. I made it very clear that I wanted to keep everything as natural as possible--no heavy or extreme colors, and nothing so dark that it would look unnatural as it grew out. At first, I liked the color when it was wet. Once it was dried and styled, the lighting in her studio made it look close to what I had imagined, so I initially believed it was done correctly.
However, I also wanted a butterfly cut with layers while keeping my length. Joy responded with, "That's not happening. I don't care what you want." After drying, my mother and I had to practically fight just to get her to blend my curtain bangs and make them wispy (I have very thick hair). When my mom tried to stand up for me, Joy became combative and rude. Every time I mentioned layers, she would say things like, "No, you don't want layers. I promise layers won't look good. I'm not doing layers."
I felt pressured to trust her because she said she's been doing hair since 1993, and her reviews initially seemed good. After looking again, none of the reviews are recent (all over three years old), and the most recent one is extremely negative.
I paid $120 for what I thought I loved--aside from not getting layers--but the moment I left, I felt overwhelming dread. In the car, I noticed my ends were the exact same color as my original hair, even though she supposedly did an all-over copper brown. My roots are a very dark, unnatural red under my top layer of hair, almost peekaboo-style, which is absolutely not what I wanted. The colors do not blend, and I can't even see the highlights she claimed to put in.
After researching, it's clear the color was not left on long enough. The color on the left side of my roots was left much longer than the right side, and my ends--like I mentioned--are completely unchanged. She applied color, aggressively "massaged" it in, washed her hands and bowl, and then rinsed and shampooed my hair. The color was on my ends for maybe five minutes. The entire appointment lasted from 5:45 PM to 8:24 PM and felt rushed and extremely unprofessional.
As someone who has never done anything to their hair besides simple trims, I didn't know what was normal or what to question. I felt forced into what she wanted instead of what I asked for. She was rude to my mother when she tried to advocate for me, and now my hair is uneven, poorly colored, and badly blended--especially the bangs.
She was still paid $120 for a service I am deeply unhappy with, and this experience has caused me severe emotional distress. I've been crying for hours. I will never be going back to Joy, and I do not recommend her services.
Also after my mother and I did some more research, all her hair images are from Pinterest. We reversed imaged searched her pictures they are ALL from Pinterest. I also want to note that her house smelled of marijuana.
