Everytime that i go to this store it's unfriendly. Either they are on their smart phones and…read moredon't acknowledge you being able the counter, or you get an eye roll and grumbling when you approach them. You're better off going to a different location.

This is by far the worse Napa. The blonde chick who works the counter is by far the rudest person…read moreI've ever met. She's doesn't greet you when you walk in or acknowledges you when you approach the counter. She got mad and starting yelling and swearing me because I told her the exact part I wanted. Claiming I was doing her job and proceeded to push the keyboard towatds telling me to fing look it up. I plan on going to corporate about this experience.

Went in to get a new battery. Jim was FANTASTIC!! He installed the new battery in the -10 degrees…read moreand was so friendly. 10/10 service

The fella that works here during the day is courteous and responsive. I wouldn't hesitate to shop…read morethis location in the future. If they don't have your part in the store, they will get it for you in a jiffy. I needed new wiper blades and they were out of the inexpensive ones that I needed. They upgrade to the next level and discounted my purchase because of the lack of inventory. And although I could have installed them myself, the guy came out and snapped them on in second flat.

Izaya at the Advanced Auto Parts store on Bluemound Road did the diagnostic on my car to determine…read morewhy the engine light was on. This free service was super appreciated because I found out the problem within minutes and because Izaya was very friendly and clearly enjoyed the customer service part of his job. I so appreciate this valuable service being provide for free by a very personable and professional young man like Izaya.

This is the go to place for me when I'm in Brookfield it's well stocked, nearby and usually not…read morevery busy so it's easy in and out. The prices are a few bucks more than Walmart but that's the cost of a store nearby. Compared to online prices it's very expensive but I don't have 3 day shipping time. Staff helped me find the correct parts every time, whether it's the tools or the parts to install. 21/2024 Service 5 Ambiance 5 Location 5 Value 3 pretty much average for a parts store.

Disclaimer: I used to work there in the 90's. Anyhow, for anyone who truly knows auto parts, there…read moreis a big difference between those chain auto parts that you see in every strip mall, and a REAL auto parts store. This place will let you know what the difference is. These are NOT people that get a job there for a few months, or even a couple years. They have been there for a long time and they KNOW auto parts. Two things really set them aside. First the quality of the parts that they sell is superior to any of those chain auto stores. Second, they help you out, they listen. If you need a case of oil when sure go to one of the cheap ones. If you have a real problem, and you need real parts, then come here. Why are they so much better? The chain stores deal with consumers. They sell air fresheners and little plastic ones that you can put on your car by the bucket load. This place sells hard parts to real mechanics in shops. They are FORCED to know a lot more. If they didn't they wouldn't be in business. Next time try this place, if you don't like it I would really like to know why.

I bought numerous item today .. Service was GREAT .. With very knowledgable people to help me solve…read moremy problem ... And I will now shop on autoparts2020. Because I can save another 5% if I do things online

When my car broke down in November I had it towed here. They were professional, communicated in a…read moretimely manner, fair, and honest. Although they did not find anything wrong with my car, their great customer service will certainly bring me back in the future.

Great service, quick turn-around on getting my car back to me, reasonably priced and honest in…read moreterms of what did and did not need to be worked on.

Prompt, polite, provided updates. This tow was for a collector car, and they treated it very…read morecarefully

From the owner: Silver Lake Towing & Recovery is your choice for prompt, professional, and reliable towing and…read moreroadside assistance. We serve along the major interstates (I-94, I-41/45, I-43S, and Hwy 16) and greater Southeastern WI (Waukesha, Jefferson, and Dodge counties). Family-owned and operated since 1973 with an A+ BBB rating, you can depend on us for great service! For impound lot information and vehicle release hours, please visit 'Towing & Roadside' on our website.

I know what your thinking, five stars for one of the over saturated parts stores in the Milwaukee…read morearea market and yah I'm surprised also. I have a summer toy that spends most of its life in the garage so it sits for about 7 month with out being driven/rarely started and anyone who does this has to deal with battery issues. Normally this is no big deal because I use a jump box but it died last year and the car was absolutely dead so I needed to get a new battery jump starter this year to get the car going. The price range is $50 to $600 for jump boxes after comparing all the parts stores but I didn't need anything fancy or expensive because it's going to be used a couple times a year in spring time only. Oriellys had a $59.99 unit which would work well for my needs and it was on the shelf and to my surprise I pushed the battery status button, it was 100% charged so I didn't have to wait to charge it up and started my toy right away and drove I off with it in minutes. I stood in line to pay for the thing and a guy says open over here and a second guy says open here with a discount, who do you think I went to. I thought they were just playing around with the customers but the guy actually gave me $6 off and how fuc#%ng cool is that for a first impression because I have never been to this store and I thought it looked dumpy and I didn't know what to expect from them. Way to go Oriellys for my first visit, what I thought was going to be a couple hour ordeal on my only day off was as simple as it could have been so I'm definitely going back when I need something car wise. Jordon was awesome as the face of the business on my visit.

Saw the high ratings to I figured that I would check here for an alternator belt for my vehicle…read morethat broke down on the highway. Turns out that they don't carry any belts. Best advice is to go down the street to advance auto which I found myself. Staff member here didn't seem to care and was very unhelpful.

I needed an emergency battery installation and I still had a warranty from a location down South. I…read moreknew basically what I needed and what I wanted to spend and the chain where I wanted to shop. I called another location, off Miller Parkway and the person who answered the phone was fairly rude, so I chose this location. I went in with no notice and was immediately helped. The staff was friendly and helpful. A man at the register immediately came outside and tested my battery. He found it did need replacing and identified another issue. We discussed investment level for a new battery and the team started installation right away. They creatively applied sales promotions and credit and got me a battery for roughly 50% off. They even gave me a garage recommendation for the other issue and carried my bag of snow melt out for me. I'd return for sure.

My car had 3 lights turn on the dash so I stopped in for a diagnosis. I was the only one in the…read morestore at the time and felt like I was "bothering" him to come out and do his job. He started by asking if I had any accessories on (i.e. radio, etc) as it would give a different read. And that he couldn't give me anything else except the "check engine light" I said "no accessories and ok i understand, and appreciate your time". He then plugged in the reader and walked back into the store to print the report. Handed me the report, for which I thanked him again... and I was on my way. No friendly customer service interaction and I will not be back to this location unfortunately.

Stopped in to get some replacement bumpers for my folding bed cover which was purchased from TforT…read moreseveral years ago. Was hoping they had them in stock and I wouldn't have to order them as the manufacturer said. The employee that welcomed me knew exactly what they were. Not only did they have the exact ones in stock but they gave them to me no charge. That's first class service. I'll be a return customer.

Unfortunately I can no longer say I recommend this store for any of your parts or toy needs. The…read morelast two times I have been here the experience has been extremely lackluster and employees knowledge is extremely poor. Today I attempted to order some suspension parts through this store as they are a retailer for HellWig which has a part I'm looking to be able to purchase locally. The employee on the phone seemed confused from the beginning, put me on a hold after i gave him a part number and successfully found the part in their system. I then asked what brand sway bar end links they could order in to go along with that since i was already ordering from them and the employee began to tell me he doesn't even know what a sway bar end link is or what i'm talking about and that they are not a parts store, they just sell lifts. My previous experience to this one; I had stopped in to have my bed cover looked at as it was binding slightly and they "specialize" in bed covers. They dismissed me from the beginning and basically told me to just buy a new one from them. My only successful experience here was purchasing running boards a few years back. 1 good experience out of 3 is quite poor.