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    Erfan Farrokh Ms DDS

    5.0 (1 review)
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    17 years ago

    I took my daughter there and the dentist was so nice and professional. Highly recommended!

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    Integrative Oral & Facial Surgery - Resting area

    Integrative Oral & Facial Surgery

    3.2(34 reviews)
    1.0 mi

    Excellent care and concern for the patient. Everyone was extremely pleasant and caring.read more

    These reviews must be a joke. Today I went in with my son, and from the energy of the front desk…read morestaff, I knew the experience was not going to be pleasant. The receptionist did not even greet me. She told me to "hold on one second" and then told the doctor that I had my baby with me, which I understood could be an issue. I said that was okay and that I would come back when I had childcare. However, she insisted that I could still do a consultation. It felt like the only reason for this was so they could still collect a payment from me. I explained that the doctor already had my X-rays and records, and that I could simply reschedule, but the receptionist kept insisting. I spoke with the Doctor, and he barely gave me any information before telling me to wait in another room for an examination. At that point, I started to feel uncomfortable, so I walked out and told them to call me to reschedule. Then the patient coordinator told me I owed $56.78. I said that was fine, but I needed to go to the bank to get the money. Her attitude immediately became rude and nasty toward me. I went to the bank, got the money, and came back to pay without any issue. One major red flag was that no one could clearly explain the total cost of procedures. At every other dentist office I have been to, I have always been given straightforward pricing information. Here, they could never give me a clear answer about costs or fees. Overall, this place felt more focused on getting money than providing quality patient care.

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    Integrative Oral & Facial Surgery - Building entrance

    Building entrance

    Integrative Oral & Facial Surgery
    Integrative Oral & Facial Surgery

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    Germantown Oral and Facial Surgery Center

    Germantown Oral and Facial Surgery Center

    3.5(11 reviews)
    4.2 mi

    Rude office staff. My mother in law who is a war refugee from Ukraine needed an infected tooth…read moreextracted. She has insurance and we received a referral and x-rays from our dentist. I called the office and was told I would have to fill out the same forms that we have filled out before they would even schedule an emergency appointment. This is a set of 4 documents that we had previously filled out with no changes. I asked the staff to have Dr Woodward call me. He did not. I sent a written complaint to Dr Woodward. He responded 2 weeks later defending his duplicate documents before appointment policy, accused me of being rude and said he refused to speak with me anymore as it was "his legal right". My mother in law speaks no English, I am the primary on the insurance and 100% support her. She is my dependant. We called another oral surgeon who was more concerned about my mother in laws health than paperwork and he got us right in called our dentist and had us fill out the paperwork at the appointment. We had used Dr Woodward exclusively for oral surgery so I guess we were used to poor treatment. It was refreshing to see a provider that cares. My family lives under constant despair due to the war and relatives fighting and dying. It was nice that the new oral surgeon showed compassion instead of insulting us and adding stress

    How do you use the word "Amazing " after an extraction? Dr. Wu is amazing, thanks to all the staff…read morewho was very professional, courteous and prompt. Amazing!!!!

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    Germantown Oral and Facial Surgery Center
    Germantown Oral and Facial Surgery Center

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    Erfan Farrokh Ms DDS - oralsurgeons - Updated May 2026

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