Went for an impromptu blowdry, though it was very much needed. They treat you with an amazing…read morehairwash, and the extra products used are mindblowing and super relaxing, sometime, you just need that extra pampering for your hair! I have thick curls and need alot of attention for my hair and I was pleasently surprised with the service. Since it was my first time here, i was a bit skeptical with the styling (there are so many, so i left it to the stylist to choose for me, seeing the texture of my hair and my face cut!) I was also pressed on time as my appt ran late.. but the stylist did an excellent job and it looks like my hair got a make over! I ended up purchasing their monthly offer and I already know it'll be worth it! The place is perfectly located and easily accessible and the indoors, its just cozy comfy and adorable! My hair feels soft, classy, silky, bouncy and just brand new!

Went with my cousins as we were getting our hair styled for a concert that evening. We had 12pm…read moreappointments and we were happy they could take all 4 of us at once. We checked in and I liked the vibe. I've never been to a Drybar since I'm comfortable curling my hair by myself but my cousin wanted to treat us. I already took a shower and washed my hair so I told my hairstylist, Hailee that I just needed it curled. There are laminated printouts of different hair styles you can choose from and you can even combine some styles, just explain it to your hairstylist. I told Hailee a couple of the styles that I wanted, that I wanted volume on the top so if she could tease the back and to start off with the big barrel curling iron. I told her my hair falls after the night but since it's a drier climate with less humidity, I'd see how it would do tonight? She said she'd dry-style it since I didn't need a wash. My cousins had a wash and style. Hailee started curling my hair after removing some tangles but didn't use any styling products like mousse or spray? I thought using a hot iron on your dry hair is a no-no?? I let her do her thing and when I noticed it wasn't holding the curl and that I knew it wouldn't for the long night, I asked her to switch to a smaller barrel. She was able to curl it albeit dry again w/o styling products and then got to the teasing part. She used a thinner brush and began teasing but it wasn't looking good and looked lop-sided. I mentioned that shouldn't she use hairspray then tease it to give body? That's how other hairstylists begin in my experience. When she saw I wasn't happy, she asked for a woman named Alicia. Alicia introduced herself and said she was a Master Educator so she showed Hailee what to do. I told her I had fine hair and she assured me she'd make it look nice and that she understands my hair as it's like the texture of her mom's. By the time Alicia was involved, my cousins were already finished. I looked at their hair and they all looked nice. I ended up using the curling iron myself and fixing the left side so it had a rounded curl with volume esp. since I have long hair. I took the hairspray and showed her that I needed to spray it underneath. I sprayed all over to set it and was on my way. Hailee only has over a year experience so I get that she's still learning. Just note that if you want something professional, request an experienced stylist. After all, you're paying for it. Hailee was polite and professional and so was the rest of the staff.

I have been a member of Primp & Blow since they opened their location in Gilbert and love it here!…read moreAt the beginning I only requested a few girls and would make sure they were the only ones to do my blowout. After going here for over a year I have started booking with different girls as I couldn't always get my favorite ones. Let me just say I have been happy with everyone, not once have I left and not liked my blowout. You can't go wrong at this location with whoever does your hair, they are all professional & really good at styling hair!! Thank you and keep up the good work girls!!

I recently had an appointment, Friday, March 27th at 4:00. A…read morefew days prior to booking, I called to confirm whether your salon could accommodate a specific request. I explained that I have pink extension hair pieces attached to a hair tie and wanted to know if they could be braided into my hair for an upcoming event. I was told this would not be a problem and was instructed to book a braid service online and add an extension. I was also quoted a price of $48. When I arrived for my appointment, the stylist informed me that she had never worked with this type of extension before and that they typically only use clip-in extensions. While I truly appreciated her willingness to try and her kindness throughout the process, it was clear there had been a miscommunication with the call center. I would have preferred to be told ahead of time that this was not something the salon was familiar with, rather than proceeding with uncertainty during the appointment. Additionally, I was ultimately charged $65 for the service. At no point during the appointment was I informed that the price would differ from what I had originally been quoted. Being charged a higher amount without prior notice was frustrating, especially given the circumstances. Again, the stylists were very kind and did their best, and I appreciate their effort. However, the experience overall was not what I expected due to the miscommunication and lack of pricing transparency. I've written to your business when I was texted to review my experience and I've yet to receive any kind of response or reconciliation of the issue.

Great experience and service from Andrea. She did my hair and makeup and I loved it. Would…read moredefinitely recommend

I got a wash and style with Maddison and she was amazing! I was stressed and had a terrible day…read more The last thing that I wanted to do was wash my hair. She was so sweet and understanding about my flustered state. By the scalp massage I was so much more relaxed and it was such a great way to decompress. I would definitely come again!

This little studio is where Nici and Jennifer offer hair cuts for men women and children, color,…read moreextensions, highlights, perms, Brazilian blow outs.., you name it! I've been a client of Nici for over 6 years now. She has kept my hair beautiful, healthy, and fashion forward (not too trendy) for all these years. I started seeing her with longer blonde highlighted hair - and now recently an ombré graduated asymmetrical bob!! I cannot tell you how sweet, hard working, timely and knowledgable Nici is! She is a high level stylist who has traveled to New York, vegas, LA for classes and conventions since I've known her. Her skill set is broad and she is quite fast! I truly appreciated her calm & fun best friend demeanor in all situations from my wedding day updo and makeup to a simple hair cut.

Love this place, Asia is absolutely amazing, so kind and personable and always willing to work with…read moremy schedule. I highly recommend for men and women's cuts!

I'm so glad I found Asia! Reasonably priced. Really listens to my needs. Hair looks great!read more

I had just had my first hair appointment with Andrea, who was very pofessional, very knowledge, and…read moretalented with fair pricing. I appreciated your ideas and input that resulted in my hair turning out looking great. You have a new customer and wouldnt think of going anywhere else. Will see you at the next appointment. Thank you, Andrea...I would highly recommend anyone to you!

Andrea is AMAZING! She's been doing my hair now for the past couple years & I couldn't be happier…read more I had lived in Gilbert 2 years & was still driving over an hour to my old stylist because I had major hair anxiety about switching. I'm SO glad I pulled the trigger & found Andrea! She has helped me go blonde all while keeping my hair healthy. Balayage & highlights & cuts, she's great at it all! Alison is awesome too! Due to my scheduling conflicts (I'm bad with time management) Alison had to touch up my balayage once & I was super happy with the outcome. I wouldn't go anywhere else! Update: I had to fly out of town for a funeral & needed a touch up due to unexpected family photos (all family events end up with some kind of pictures happening) Andrea fit me in AGAIN, & I got SO many compliments on my blonde hair, scheduling is a cinch & thankfully stress free.

I had Clarice style my hair for my wedding and I am so glad she was referred to me. For our trial…read morerun I met her down at her studio in Gilbert and it was quick, perfect and she is the sweetest person I think I have ever met. We chit chatted about our kids and our lives and she just is great to talk to. I kind of told her what I was looking for and she just went with it, it was amazing. I had a few changes in my wedding due to our venue and she was more than accommodating. Day of she showed up early, styled my hair to perfection and again was such a pleasure to visit with . I was nervous my hair would not stay for pictures and throughout the entire ceremony and reception. Man was I wrong. It looked awesome the entire night! Thank you again for everything, you are amazing. I cant wait for another special occasion so I can come back and see you!

Rebecca has been my stylist for over 3 years now, and I can't say enough praise for her. She always…read morelistens to what I am looking for and suggests just the right things to make that happen. She also knows how much I love my long hair and respects me to only take the amount we agree on. I never have to worry it will be too short, I always know the color will be just right and I sincerely enjoy coming in to relax and get pampered by Rebecca. I recommend her for all your needs! Color, highlights, ombre, of course haircuts, and an amazing style. Why wouldn't you want to walk out of the salon feeling and looking like you could rule the world!

I have never had a better experience at a Salon! Nichole is so friendly and really makes you feel…read morecomfortable! She's super creative and very good with balayage, ombré, texturing hair and doing vivid colors! I refuse to go anywhere else! She is simply the best!

I got a Groupon as I always wanted to try a Head Spa. There were flags I ignored during the attempt…read moreto call to book and it said the subscriber doesn't have a voicemail box that has been set up yet flag #1. I was also asked to text my voucher which I did and it was confirmed that it was received. I get to my 60 min appt today (11:30am) and I was asked for it again & told it wasn't in the system. That's flag #2 as it was confirmed via text with a male (who also says he's the Receptionist & part owner). I was looking forward to this as life & my job is very stressful. Michelle did my treatment & asked if a trainee (Hannah) could watch. I said as long as it's (the experience) is quiet aka relaxing I'm fine with that. Apparently Michelle is the other part owner & she's the 'Master Aesthetician'. The treatment went well/relaxing for the most part I don't say anything during my treatments in general since there's a level of "reasonability" and things happening during manual manipulation treatments in general, e.g. hair pulls, pokes, etc. So when I felt her pinch my left eyelid during the part where they have a hot towel on your face and they massage your face, I didn't think anything of it as I'm sure she 'didn't mean to' since there's a towel on our faces at this point as customers. Things happen right? I also have a high pain threshold. The spa water thing that moves also bonked me in the head when it rose up to the top of my scalp. Again, would I say anything, no, but I was going to ask if that was normal when I left. Fast forward to when she takes off the towel for the finishing moves of the treatment, she asked me if it was mascara or a mole (she was referring to my left eyelid). I was thinking, huh? but I said probably mascara since there's always some residual even after taking make up off at night. I didn't wear any make up or products on my face when I arrived today since I. knew they were doing a facial treatment. When I touched my left eyelid, it was a raised bump. I was thinking what is that?? I look in the mirror after I got dressed and go in the hall to see Michelle and Hannah with a bottle of water (8 oz). I said this was not there when I came in. Michelle's approach was not one of concern, it was deflection. When I told the front desk male about it. It was again met with out any concern. He did take a photo of my eye but said I'd need to take it up with Michelle (the one who did the treatment & is the other part owner). I also said he spoke to me when I came in (I was the only one there at the time), I said you saw this wasn't there before. I even showed a picture I took last night where it wasn't there. He said 'we can't go by that we'd have to go by the camera (he pointed to the live camera surveillance). I said ok, it would show it there too. Michelle comes out and I'm met with more ignoring of what happened. I said what can be done? Or is nothing done about something like this since we sign a waiver? She said she didn't do anything to cause that. I again said it was a pinch of my eyelid during the hot towel part. She proceeded to say "you didn't say anything at the time". I said, I wouldn't and normally don't. I also said I didn't expect this to be on my eyelid. I also said I talked to you, him, and Hannah right before going into the treatment room, this wasn't on my eyelid before. She said she didn't notice. She also said this hasn't happened before, this is the first time. I was met with a room of stares and no accountability or care or concern. It was a lot of gaslighting, ignoring, and unethical responses to a very visible injury to my eyelid. I was surprised (but not surprised) that the trainee said nothing either. The more I think about it, the treatment its very much done without anything on our faces so the aesthetician is looking at our faces and even using tools on our faces. It is and should be very clear (especially by her reaction/words after taking the towel off at the end-"is that a mole or mascara"), that this dark raised bruise/blood blister looking thing on my eye was NOT there before I laid on that table. It's also telling that when I got home to my boyfriend he said "oh my god what happened", and I told him everything. He also saw me right be3fore I left for my 11:30am appt which was 11:20am. I said I wanted my 2nd Groupon cancelled since I don't want to come back based on this experience (the gaslighting and ignoring of what clearly happened during the treatment - non intentional it seems). They said I'd need to contact Groupon which I did and they handled it for me. The male front desk person/part owner has a photo on his phone, I have one too and I sent it to Groupon immediately after getting in my car. Accountability (it's reasonable to expect this) is half of the issue for what seems to be an unintentional injury, the fact that didn't happen & I was gaslit, is the worst of all. This is flag #3.

My girlfriend picked up a Groupon for Heads Up! Spa because she loves head massages--it's always…read moreher favorite part when we get massages together--so the idea of an entire head-focused session seemed perfect. She left in a good mood, feeling relaxed and happy. Unfortunately, things changed when she got home and noticed a large blood blister or bruise-like mark on her eyelid. She told me that during the face massage portion, the therapist had placed a towel over her face and pinched her eyelid. She felt it when it happened, but didn't say anything in the moment--just assumed it was a minor discomfort like what can occasionally happen during a massage. After the session, when she saw the mark on her eyelid, she brought it up to both the massage therapist and someone who appeared to be a part-owner. Instead of apologizing or even acknowledging the incident, both were dismissive and completely avoided responsibility. They claimed it must've already been there and implied she was mistaken--basically gaslighting her instead of showing any concern or accountability. Now, we understand that accidents can happen--what really matters is how a business handles them. In this case, there was zero apology, zero ownership, and no offer to make things right. The only reason this isn't a 1-star review is because she said the head massage itself was relaxing and well done. But the lack of care and professionalism after causing visible damage to a client's face is unacceptable. We won't be returning.

Kelly, you're amazing!…read more My hair was breaking, I had never had this happen before so I panicked! I read online cutting it would help the breakage, I thought to super condition every day, all kinds of things (reading online is the worst thing we can do when we are in crisis, right?) & I searched for someone local to cut it for me. Little did I know, I would meet a hairdresser who cared & who was very knowledgeable! She didn't try to sugar coat my situation, but she knew what to do & how to advise me. It's been a week almost & the breakage has reduced CONSIDERABLY. I was losing piles every time I brushed or ran my fingers through it. As of now, I am losing my normal amount that I would shed. I know it's not completely healed of course but she has gotten me on the right track so thank you!!

I have been going to Kelly for several years. I love the color and the cut I get from her. I Have…read moreshort somewhat curly hair. I like a short fun pixie cut. She cuts it so well that it's easy to style. The color she chose to match my hair (cover a bit of gray) is perfect. It's not too dark nor too light. I use the products she recommends and have a really fun, easy to style because the cut is so good. I'm very happy with the cuts and color I get from her.