I think that once a mother, no matter how old your children are, they will always be your "babies"…read more I experienced my youngest son having an unexplainable fever, and with him being wheelchair bound, it caused me even greater concern. After visiting the urgent care, we were sent to the ER for further follow up. The staff there were pleasant, knowledgeable, and kind. It was about 8:30 in the morning and the ER was already pretty busy, especially with an upcoming holiday. Doctors, nurses, lab techs readily explained upcoming process and procedures. My son was admitted for 3 days with a favorable outcome. Appreciate the hard work of all first responders!

We visited the ER after my boyfriend had several days of abdominal pain. We were reluctant to go…read morebecause usually it is an all-day event. We chose Saint Marys because they have the shortest wait time, and it was true! We were checked in, labs were drawn, assessed by the physician, sent to CAT scan, and discharged in 3 hours. I am truly grateful to all the staff there. They were so wonderful and very professional. Thank you to all of them. Health care is a sensitive subject, so it's nice to know this hospital is still one with the biggest heart

I want to give a big shout out to the staff here! Today we got help and everyone was amazing…read more Dealing with a toddler needing stitches and they handle with so much patience and care. Thank you guys.

2/18/26 Very…read moregrateful for having this facility less than a mile from our house. Staff is professional and efficient. Just luck as it happens to have the same ER physician.. Will be doing a follow up with the primary

Dr Erica Stevens, primary care physician. Great person, great primary physician. Listens, explains,…read morevery thorough. Two thumbs up for Dr Stevens.

This ER was recommended by the paramedics taking me as a medical emergency, after being prematurely…read moredischarged by Northern Nevada Medical Center's Emergency Department. That review and update can be found here: https://www.google.com/search?sca_esv=7059b957e07c44b7&si=AMgyJEtREmoPL4P1I5IDCfuA8gybfVI2d5Uj7QMwYCZHKDZ-E4r_9Gt1crzzTCJckVWby8JzuqctMqNxza7iOfVcNqNnVxpWezKAuTr3EP5MCodYtqJRaIbbk8Oj_4UmzwjvHJ0oYUFa-tJ38VdOCD71ir5hDetIbQ%3D%3D&q=ER+at+McCarran+NW+Reviews&sa=X&ved=2ahUKEwiJ7ZrN6caRAxU0LEQIHf5hN5MQ0bkNegQINBAE&biw=1152&bih=585&dpr=2.5 I presented to Saint Mary's ED as a consequence of the illegal care administered at Northern Nevada Medical Center's Emergency Department with severe abdominal pain persisting for two weeks (that had been meticulously tracked with a Medical Assistant Software my partner created, that was and has been tracking these incidents minute-to-minute ). What followed was not the provision of medical care consistent with Nevada law or accepted standards of practice, but a sequence of dismissals, misrepresentations, and dangerous prescribing decisions (AGAIN) that placed me, the patient, at risk and violated my rights. 1. Clinical Analysis of the Discharge Record Even though the staff verbally "scoffed" and suggested it was just a 'kidney stone', the After Visit Summary tells a different story: Official Diagnosis: They have officially documented Ureteropelvic junction (UPJ) obstruction as a primary diagnosis. This is not a "simple kidney stone"; it is the exact pathology identified at the first ER. Abnormal Lab Results: My urinalysis showed Trace Protein and 1+ Ketones, which indicates my kidneys are under stress. Medication: They administered Ketorolac (Toradol) at 6:32 PM. Toradol is an NSAID that can be hard on the kidneys; given my history of kidney failure, this needs to be monitored closely. Breach of the Standard of Care: This occurs when a provider fails to provide the level of care a competent professional would. (e.g., dismissing an acute UPJ obstruction as "chronic pain" without new imaging). Failure to Diagnose / Delay in Diagnosis: The refusal by SMRMC to perform a new CT or MRI despite worsening lab markers (Protein/Ketones) and a 1.9 cm lesion. Patient Abandonment/Violation of Rights: Repeated requests for a Patient Advocate were denied, and call buttons were ignored. I WILL ADD THIS TO MY ON-GOING CASE, PICTURED BELOW AND THE COMPARISONS OF BOTH EMERGENCY DEPARTMENT FALIURES.

I found myself, once again, at Renown's ER because I suddenly had trouble breathing. The triage…read moreprocess was pretty quick despite the amount of people in the waiting room when we arrived. They performed an initial EKG and then a blood test; after which, I was told to wait back in the waiting area. Three hours had passed, my co-worker who gave me a lift to the ER returned to work and I sat in the waiting area with a few other patients; there was a huge influx of patients that arrived after us which had needed more critical care. After, three hours, a triage nurse approached a group of us and re-took our vitals; at that point I was feeling better and had contemplated just leaving if I had driven myself to the ER. Eventually, the overflow of patients (including myself) were admitted to the Children's side of the ER. The ER doctor quickly checked in and determined there was nothing wrong with me since all my test results came back as "normal", and discharged me. The ER nurses were cool but my experience this visit was just alright. I understand they were busy, but it felt like I was being rushed out of there as soon as humanly possible; like I said they were busy.

We were transferred here via ambulance from the Renown ER in South Reno. The doctors and nurses at…read morethis PICU (Pediatric Intensive Care Unit) felt well educated and competent. Having lived in Orange County, California for a time (where medical jobs are extremely competitive-- especially at hospitals like Kaiser where my mom and sisters-in-law have worked) I can say I have a high bar for medical care. My husband and I have had nothing but good experiences in Renown; we have always felt that our children have been well cared for within the Renown healthcare system (and no, that's not because the staff knows I have family in the medical field, I always keep that piece of information to myself-- though I will say having family in the field is extremely helpful for confirming if the interventions being taken are good ones!). Our most recent trip was for my 22 month old who was having trouble breathing (oxygen was immediately provided at the first ER off South Meadows followed by a treatment of DuoNeb). Our daughter still labored to breathe after interventions so they ended up transporting us to this location's Pediatric Intensive Care Unit. Overall, I highly recommend Renown.

Kind & thoughtful staff all around. I came in after a head injury when snowboarding & all the staff…read moreI encountered were attentive. I must've forgot to mention at my initial visit it was on the job, so a workers comp claim form was needed so I had to go back to request one then pick up, and staff again were super helpful with everything! Multiple apologized for the mixup but quick to get it filled out & called when it was ready too. I hope I don't have to visit again, but would if an emergency happens!

I've been in the waiting room for almost 4 hours after being brought in by ambulance…read more The front desk ladies working Wednesday 4:30-now 8 o'clock are rude, snarky, and all they do is gossip or complain about previous patients. I'm not impressed with the type of care that's being given here, no one checks on you while you're waiting. I've had a high fever, severe head pain, nausea, and literally could be laying here passed out or dead, no one would even notice or care. PLEASE GO SOMEWHERE ELSE. I've been to a lot of hospitals and have never dealt with this.

Rarely has there ever been a good reason to the emergency room, unless someone is having a baby or…read moresomething but I have been very fortunate the few occasions I've had to go to Renown's Emergency, the medical staff took very good care of me. It's takes a certain kind of person to be a nurse, doctor or EMT and Renown's medical staff earnestly seem to be very dedicated to providing excellent quality of care; they're so friendly, professional and wonderful bedside manner, I feel very at ease whenever I interact with them. As negative as the reason I had for going to the emergency, I had a pleasant and positive experience with Renown's staff. My mother only critique is when I had to go to the emergency, the emergency parking lot was full, so I had drive away and park to the nearest Renown parking structure, to the right of the emergency entrance and unfortunately there was construction at the main road too. Fortunately, I found a parking spot at the ground level but I had to walk all the way back to the emergency room entrance and according to the receptionist I asked the fastest way from the parking lot to the emergency room was just following the sidewalk path outside; had my condition been a really dire one, all that walking would've been really inconvenient. Maybe Renown would consider adding additional parking spaces by the emergency room entrance? That's my only suggestion/critique.

I wish you could leave negative stars. I took my husband there last night as he was having trouble…read morebreathing and having chest pains. After triage we waited over 2 hours and still had not been taken to a room to be seen by a doctor. I asked the desk and explained his breathing is getting worse, especially with visitors coming in with over powering perfume and cologne. The person at the desk said they would update the charge nurse. Almost 45 minutes later still nothing so we left. In that time I saw people brought in by ambulance and were pushed into the waiting room to wait to be seen. Like really, isn't that the put of being brought in by an ambulance??? Absolutely horrific experience in the er and clearly there is no rush on getting anyone care. With all the money they spend on new facilities you would think they would have updated this er, it is lost in time and looks like it did 30 years ago. I hope Kaiser buys Renown out, then maybe we actually get doctors and better care. Also, my husband is still having issues and was never seen last night, and of course with your very apparent doctor shortage I can't even find a new doctor for him since his last one left.

Could not recommend more and will continue to choose Northern Nevada Sierra every single time. I…read morewas kindly greeted, checked in, and brought back to a room within maybe 20-30 minutes tops. I also had a chest x-ray in that time as well as EKG. The staff have always been so amazing and helpful. I couldn't have asked for better care. I was kept comfortable and given my own room, which is a huge bonus and greatly appreciated. In total I was there for maybe two hours, and that includes going through a CT test and waiting for the results. I know that days and times vary with each different individual and someone may not have the experiences that I and my family have had. But I know for a fact that this is the hospital for us. The entire hospital is so beautifully decorated, clean, and quiet. Also, have you tried their food from the Cafe? If not, please do so. I highly recommend the rosemary with lemon chicken breast. Once again a huge thanks to the staff, they are hardworking, fast and kind people. I'm so happy to have you close by. Keep up the excellent work!

The intake staff are awesome and the CNAs but after that everything else is not so greatI had no…read morecall light and no one came to check on me.... Just visiting at the front desk.... I finally disconnected myself and walked down the hallway to the restroom by myself..... they didn't even come when all the bells were going off. They collect your copay really fast ...... everything else is slow or stopped On top of everything you have no idea where to park?!??? Signage is cheap!!!!

I went there today for a common female issue. The staff was friendly and professional. Total time…read morethere was about an hour. I recommend.

The worst ER.My daughter went there in pain just for them to tell her she was constipated when it…read morewas clearly not the issue they also said she had no uti we took a home test she was positive for uti.The fact that they didn't even try to admit her to run tests to see what exactly is going on in her body instead they discharged her.I will never go there nor my daughter.Youre in this field to help the ppl out and to reassure them all will be ok.Not discharge them and say I can't do nothing more to me was BS!!!!The night staff was shitty!!!!!!!!!!!

The nursing staff that helped me were truly wonderful and I couldn't have emotionally. Their names…read moreare Nayeda and Chelsea. Nayeda wasn't even my nurse but I flagged her down from my bed in the hallway because I had been siting there for hours with no one checking on me (I had a male nurse with a reddish scrub cap on). Thank God Nayeda stoped and started helping me because it turns out I would end up needing two blood transfusion. My male nurse just dismissed my symptoms but Nayeda took them seriously. She was comforting and add some much needed humor, she was a God sent. Chelsea was truly amazing and made me feel at ease when I was scared. She was born to be in this industry. The only negative is I wish the doctors would have been more attentive. I was in the ER about 16 hours and I think I only saw my doctor the last 30 minutes I was there.

I was there the anther night and I was just waiting 3 hours for the doctor to just see me and…read morethere was only 3 people and I wait there 3 hours then I left with out seeing a doctor.