Delivered late, no response had to call for a week. Once new pool was installed, it was not…read moreworking. i called for a technician, Cynthia extension 318. its been over a week, now, no response.... store has good products but no after sale service.. NONE

It would be really nice if someone at the service counter spoke even a little English or even clear…read moreFrench. I could hardly understand a single word . I mean it is a "SERVICE" desk.

The wife had a dream, an in-ground swimming pool for our backyard. With an infant, our expectation…read moreof going on vacation for the next few years were pretty slim, so we decided to bring the vacation to us instead! We visited to Trevi in early-May and looked at the nice setups they had on showcase. After speaking with a vendor who sold us the "dream", my wife quickly went for it. They paraded us to a variety of finance people and asked us questions that rivaled the Spanish Inquisition but in the end... we prevailed. The purchase was complete. The sales guy shakes my hand and tells me the project coordinator will contact me when it's time to start the setup and take care of my needs. It started off well, with a plan architect showing up barely 48 hours later and taking down the measurements of our backyard. He was young, intelligent and polite. He took care of us. A great start. Then we waited slightly over a month before we finally got a call, the parts are here and delivery is scheduled for the next day. Now being in mid-June and an unbearable heat wave, the pool couldn't come soon enough. Delivery was made with a nervous delivery driver making sure I checked off EACH AND EVERY ITEM ON THE LIST which left me cautious and puzzled. Then no news, for over 2 weeks, while my garage was full to the brim with boxes of things for the pool. We called several times to inquire what is going on, nearly 7 weeks since we signed for the pool. If this was Florida, I wouldn't care about the delay but being a few days short of July, with our short summers we get... it was time to start knocking on some doors. In-ground pools take 1-2 weeks to be built. We shot out a few e-mails to select people wondering what was going on. Thankfully we did because a few days later the work finally started. I quickly realized once the project started that Trevi mostly deals with contractors for ever single facet of the job. One contractor will be excavating, one contractor will setting up the pool parts, another contractor will pour the cement, another contractor will setup the electrical devices and another contractor will setup the pool for the customer.... needless to state, a lot of people who in no way or form interact with each other daily and just do what they need to do. If a project coordinator was supposed to contact us to keep its principal stakeholder up to speed, that wasn't done. Everything seemed awkward with 1-2 day delays (not because of weather) as the work went on slowly. Someone did call us a few times but kept feeding us the wrong information which made it even more confusing. Such and such will be there tomorrow morning but they showed up in the afternoon instead or the electrician will show up on Thursday but does so next Tuesday after we contacted him directly on Friday because the person who told me he'll be there on Thursday encouraged ME to contact HIM to see his availability? So much for a turn-key solution. In general, the contractors did a reasonably good job except for a really huge mistake where one of the cement guys had an accident with half a wheel-barrel of cement spilling inside the pools which was full of water. 5 pool clean-ups, 4 new filters and 2 weeks later we were finally able to use the pool in late July, over 2 months after we signed up for the pool. The final product is however without issue, the pool is aesthetically beautiful, we're enjoying it very much (weather permitting!) and maintenance is a breeze so far. The quality is there but the road it took to get there needs a lot more work. Expect this when dealing with Trevi.

Très mauvaise expérience avec le service après-vente de Trevi Laval…read more J'ai signalé une fuite d'eau dans ma piscine, en précisant dès le départ que le niveau d'eau s'arrêtait 2 pouces sous la lumière et le retour d'eau. Malgré cela, les techniciens ont vidé la piscine sans vérifier la zone indiquée, causant une perte inutile de temps, d'eau et de sel. Après plusieurs visites, dont une pour vérifier les tuyaux (qui n'avaient rien à voir avec le problème), c'est moi-même qui ai finalement localisé le vrai trou -- exactement là où je l'avais mentionné au début. Le technicien qui est revenu a confirmé mon observation et reconnu que l'erreur venait de l'évaluation initiale. Malgré tout, on m'a facturé plusieurs visites, dont certaines inutiles, et on me réclame encore un paiement injustifié, comme si les erreurs de leurs employés devaient être assumées par le client. Service très décevant, manque de responsabilité, et suivi administratif inacceptable. Je ne recommande pas.

I really like this place. Lots of great items for the house and it's at a very fair price. Came…read morehere to get a few accessories for that patio and was more than happy with what we got. Service is always friendly, and you're checked out quite quickly. Will be going back to get that little desk for my son as it was well priced ! Plenty of parking available.

Purchased a replacement fabric material for LaFluma zero gravity chair. The store sent me the wrong…read morepiece and refused to refund me or to exchange for the correct fabric piece. I had to purchase it from the company in the USA and it cost me less to ship to an American contact and then ship it to me in Canada. Avoid this company. They are unfriendly, more expensive than other sources and will not admit their mistakes.

From the owner: Meubles et accessoires d'extérieur pour Balcons et terrasses…read more Tout ce dont on a besoin au même endroit, quelque soit l'espace disponible!

Great selection of unique patio furniture. I've walked by many times but this time they had really…read morecute patio chairs out so I decided to test them out. Turns out this is a HUGE warehouse showroom. They have everything you could need for your patio and then some. There were some super cute dresses also. I know, so random but they were kinda lounge-y, lazy Sunday kinda dresses so makes sense. I found the perfect chairs! But they were not cheap. They also had a great outdoor dining set that I loved but was too big for my space. Definitely worth the trip if you're in the market for great outdoor furniture.

Avoid this place and don't waste your time. Sleezy sales tactics and terrible customer service…read more It just doesn't justify the price. They are just lucky that they are one of few places in town that sell patio products. They mark up average products and claim high quality but don't be fooled.

Terrible service. Staff and manager are arrogant and liars. I've spent over 6000$ waiting for…read morefurniture for 4 months to arrive, having to remind the staff and their manager of my orders. I partially received the order and had to settle for another item because they siphoned my energy with their lies. Bed looks nice but cracks because the wood lats holding the mattress rub directly on the wood frame. Flawed design and annoying as hell. Never again will I set foot in that store.

If I could give minus stars I would. Bought a couch which had defects. After fighting them through…read moreVISA and Winning - The store finally gave me a credit LESS transportation (Still going to write a letter for this to head office). Unfortunately VISA credited the amount as well. After much time on the phone with VISA and trying to explain this to the manager at Kirkland store, I sent her an email Dec 21 to say I would come and pay the amount, and for her to leave an invoice. Instead of leaving an invoice or responding to my email, she sent me a registered "Demand" letter, threatening to send my file to collections!!! I have an excellent credit rating and now this woman threatens me, rather than simply returning my email and setting up an invoice to pay. I contact her and now she is away for an entire month!. What kind of organization are you operating. It may have started as a small family company, but in no way does it reflect the Quebec culture and respect it once did.

Terrible Quality and Service - Avoid Décor-Rest and JC Perreault…read more This has been one of the most disappointing and frustrating purchases I've ever made. I ordered three custom sofas from JC Perreault, manufactured by Décor-Rest, expecting high quality and durability. What I received was anything but. After waiting six months for delivery, one of the sofas started to fail within another six months--springs were literally coming out of the seat. It took over a month for anyone to come and fix it. Fast forward eight months, and the same sofa broke again in the exact same way. This furniture is in the home of an elderly woman, with no children, no pets, and very light use. If a sofa can't survive in that environment, I can only imagine how quickly it would fall apart in a home with young children or animals. It's not only disappointing--it's dangerous. The fact that this happened twice with the same piece shows a clear failure in Décor-Rest's quality control, and JC Perreault's after-sales service was slow and unhelpful. They were quick to take our money but nowhere near as responsive when things went wrong. A sofa of this price and brand reputation should last for years--not fall apart twice within less than two. This is not an isolated issue; it's a warning sign. I would strongly caution anyone considering purchasing from either of these companies. Buyer beware: you're on your own once they deliver.

C & B was a home store that I looked forward to checking out quite a bit in the late 90s and early…read more2000's. Their style was fresh and modern but also had some classic clean items plus bold colours. Since their foray into Canada they have carried this similar business model that I once remembered 20 years ago when visiting the gargantuan stores in SF, NYC and Chicago. The store here at Carrefour Laval is well laid out nicely decorated and offers lots of items. However I'm a bit surprised how much their items appear to cost in Canada. Sure I know this place is not Ikea particle board furniture AKA kill your fingers putting together with a mini hex wrench. However Cadillac Fairview (Carrefour Laval) must be charging a stranglehold rent for them to have to charge what they do for items at a mall location. Selection is very good and they have high quality items. Really you can decorate the house to make your place look snazzy! A great place for office worker gifts or for the wifey or GF to get you out of the doghouse. If you are patient check out some of their name brand items and order online. You will definitely find cheaper.

Keep away of this store. A lot of Chinese stuff ,looks good but poor quality. Disappointed with…read morecustomer service.

Fabulous showroom filled with custom locally made modern furniture. Smart, friendly staff! Love…read morethis place!! Great design and amazing construction!!

From the owner: Handcrafted contemporary solid wood furniture Custom made in…read moreMontreal