I was going through my old receipts and found this gem from W2 Towing and Recovery Service…read more I flipped my 1998 Ford Ranger on Highway 13 on 12/12/2021. CHP had this towing company come out and recover my vehicle from the freeway. When I went to pick it up the next day, it cost me $608.40. Here's the breakdown: Towing Charge: $245 Labor Charge: $120 Storage: $220 The total on the original receipt was $585, and they charged me an additional $23.40 just to use my credit card. The facility was absolutely filthy, and the staff was unprofessional, to say the least. When I went to pick up my vehicle and they told me the total, I explained that I wanted the truck back because I planned to do exactly what they were likely going to do with it anyway: part it out. Instead of being polite, they gave me a lot of attitude. I told them they were welcome to buy the vehicle from me, or I could contact the state. One of their employees then used a forklift to drop my truck into the street just outside the gate of this business. I called AAA and had their contracted tow company transport it to my driveway. In the end, I made about $2,200 parting it out, even after subtracting the $608.40 I paid to retrieve it. If you have the option to use a different towing company, I recommend doing so. And if you have any issues with this company, don't hesitate to file a complaint with the appropriate state agency.

Quick response, quick service, and the driver was great. I even purchased a car and got it smogged…read moreregistered and it's been amazing

Great customer service. They handled an insurance claim for me and were upfront about the timeline…read more No complaints.

Experience Auto Body is QUALITY!! I came here to get my car fixed after a drive-by shooting messed…read moreup my rear and gas cap, and they were so respectful, professional and efficient. You get a great service for their value and are a great auto body. I am definitely referring this place to anyone who asks. Thank you Kae and the rest of your team for such an efficient service! 10/10

Look no further for the only auto repair shop you will ever need. These are the folks to get the…read morejob done! I have a 2006 Acura that I love and needs tlc. I have worked with Danny for years and he, his brother and team are the absolute best. Fast, punctual, communicative, reliable and kind they make the process seamless. I had terrible experiences at other mechanics but east bay auto makes you feel at home and you have reliable help with your problem, big or small. Do yourself a favor and bring your vehicle to them. Cheers!

Danny & Co are wonderful! This is a shop you can trust & know they will fix your car carefully &…read morethoroughly. I drive from Berkeley to get my Honda Fit taken care of. Won't go anywhere else for maintenance & repairs.

The auto shop was very knowledgeable of their craft diagnost my car . Gave me a fair quote for…read morethe repair. Had it ready within 6 hours. I highly recommend this shop,

Quoted me 2-3 days for my auto repair, it's been 6 days and they won't pick up the phone nor return…read moremy calls despite numerous times them saying they'll call me in a given time window and not calling me. I need my car, I can't imagine being treated this way by any other repair shop

Dope ass Tow truck driver! Didn't catch his name but came super fast was in a great mood and since…read moreme and my daughter were just in a hit and run accident we needed some one chill and funny to lighten the mood! We are extremely grateful and I will only be recommending these guys moving forward!!! Thanks again!

Shout out to Stephanie who was so helpful making an appointment to tow my boss' vehicle.read more

Brought my vehicle in again to repair damage caused by a minor collision. The work was completed…read moreand looks cosmetically perfect just like last time, however when I went to pick up the vehicle, one of my cameras was inoperable. The shop handled the rework and kept me updated throughout the process. They went above and beyond to communicate directly with the manufacturer during the repair process, and took the necessary steps to ensure everything was completed to factory standard.

I have gotten cars worked on a few times over the years by Quality Body & Fender. They seem to do a…read moregood job with a reasonable turnaround time based on when they estimate the repairs. My insurance companies at the time handled two of the situations, and Quality seems to be able to work those out with the Claim Teams quickly. On a recent incident where my front end was bent up on my 2018 Chevy Bolt, Quality was listed as a preferred GEICO auto shop. Quality's Estimator Jaime walked me through the process. While things can always take a little longer when dealing with insurance and paperwork, I was able to get my car back with the front end looking close to new. When I've been there, I've seen cars and trucks in much worse condition to my cars, so I'm assuming they're good at what they do. They do great work, I hope I won't have to see them again, at least for a long time.

I'm not sure how I feel about this place, even calling for my car i was greeted with sarcasm an…read moredisinterest. I asked if they can help me diagnosis a check engine light an the response was like "sure I guess". I let it go an wanted to give them a try anyway, I should of js said said nvm an called it a day though. came with a check engine light and nothing but desperation to get my car fixed. I was tired of dealing with a p171 code an came here since it was close. I got charged 175 for a diagnosis check per hour. When I got there they said everything was OK with my car, the sensors , mass air flow meter cleaned out, hose fixed. My engine light was cleared out an not even 5 minutes later it came back on. He told me to let him know if it came on, and i messaged them with no response. I'm not going to go back to be charged another 175 for no diagnosis or solution. Fast forward to a monday, I took my car to my regular mechanic and all the problems that was mentioned at this shop he fixed. He replaced my o2 sensors , my hose was incorrectly placed, I had a power steering leak a minor one, and he changed out the mass flow thing. Now my car feels perfect and I haven't had a check engine light since I brought it to him. And he didn't charge me to diagnose my car either. They kept my car all day an called me 15 mins to closing to get it to just clear my light and waste my time. I had faith in this due to the reviews but I just feel scammed honestly. I wouldn't come back everything they said wasn't a issue my mechanic said was. How ironic.

High price. Dishonest. I got a major car repair then realized I paid a high priced for an…read moreunnecessary repair.

Yesterday evening Los Cuates Towing was the first number I called, no one picked up. But my call…read morewas returned within a minute. Francisco was professional and so was the gentleman (I did not get his name) that showed up with the tow truck to get my car out of where I got stuck (grass area). A big plus he arrived within the time given, once my car was in the clear he even offered to park my car to make it easy for me to drive off so I would not get stuck once again. Thank you again!

Francisco is exceptional. I gave him not one but TWO hugs because he was legitimately a godsend. I…read moreneeded my car towed at 3 am from a not-so-nice area, and he was there within half an hour. He was empathetic and knowledgable, and I knew immediately that I was in good hands. He is highly professional, and the entire experience was short and sweet, which is exactly what you want from a towing service. He worked with my insurance and made the whole process painless. Thanks to Francisco!! Definitely go to him when you are in a pinch (or otherwise).