We bought a house but the crawlspace was all sorts of messy. We needed a whole new vapor barrier,…read moreinsulation on all our pipes, one of the ducts was crushed, rodent poop everywhere... New Leaf completed a thorough inspection (they were actually sent by the seller), provided a fair bid, and were gracious enough to offer a payment plan. When they came to do the work over the course of three days, they were hard working and cleaned up after themselves. One of my favorite things, though, was overhearing someone telling the group these encouraging things like "diamonds are made from pressure!" Just thought that a company that supported their people was a company everyone should support. Our HVAC contractor was also super impressed with them! Would 1000% hire again. I swear our house immediately got warmer because of the insulation!

Nate came out and gave a very fair bid the day after I reached out . I was a bit finicky in my…read morerequest and they accommodated me very well. They were able to come out the very next week and made quick work of the crawlspace insulation. They were even able to get areas I didn't know existed. Overall, the office communication, speed of delivery, pricing, and customer service was A1. Will be using them from now on.

Mitigation of a roof leak after rain/wind storm…read more I woke up the day before my flight to visit family for the holidays and found a puddle on my living room floor. It turned out to be a leak that soaked two walls, and I had to find help fast. Oregon Restoration replied to me immediately while other companies took hours to respond. Their friendly office staff calmly walked me through what to expect in the process and sent help that day. Danny arrived right on time and was friendly, professional, and thorough. He let me look at his instruments as he assessed the extent of the damage, shared pictures with me, explained what they would do and helped me understand next steps. After that as I was traveling, he kept in contact with me to make sure I knew what was happening at home. He also worked with my roommates to help them understand what was happening and arrange work visits. Every person on his team was respectful and helpful, and they checked the progress of the drying process regularly. Danny worked with my insurance adjuster to make sure everything went forward smoothly. I found the team helpful, responsive, and diligent, and I've contracted with Oregon Restoration for the repair portion of this journey as well. Thanks so much Danny! This would have been a nightmare without you.

When the significant leak from my dishwasher was discovered, I researched restoration companies,…read moreand (thanks to Yelp) found Oregon Restoration. The staff at the company, from estimation of damage services (Matt) to project managment (Danny and Meghan) was excellent. Each stage was explained, questions answered, options laid out, and actions scheduled. Company representatives negotiated well with my insurance company. And the "back office' staff were most heklpful in setting up payment services. Although (as so often with reconstruction) more problems due to leakage were discovered as the project progressed, leading to a longer project time than expected, I always felt I was in good hands. No detail was too small to be addressed, and "doing the job right" was al ways a high priority. My kitchen has been more than restored: it has been improved, and the results are beautiful. I am very pleased with my eperience with Oreogn Restoration, and would choose them again.

Kevin from Trails Restoration was fantastic. He came over ASAP and was very patient while helping…read moreme diagnose a leak from the upstairs shower down to our kitchen below. He was honest, easy to talk to, took the time to walk through everything with me and gave me a ton of helpful tips to keep us dry! I highly recommend him to any of our friends or neighbors, and he'll definitely be our go-to guy if we ever run into water damage issues again.

Aaron with Trail Water Restoration did a fantastic job with our crawl space flood mitigation!…read more Aaron is very professional, thorough and his pricing is very fair. He explained every process of the work to be performed and actually performed more work than proposed ,with no up charge. Who does that anymore? On top of that he is very personable and a pleasure to chat with. Trail Water Restoration is highly recommended!!

We were highly impressed with the work USA Restoration did with our home being restored after…read moreflooding in our house. Each crew for each phase of the project did an amazing job on restoring our home. Ion and Arthur did the finish work and were meticulous in their work. David ran the project and steered us through the insurance process and scheduling of the work. We highly recommend USA Restoration for you restoration needs, if we could give 6 stars we would. Bruce and Linda Ryderwood WA

Our special needs son decided to turn on our bidet in the bathroom on Easter morning. We got an…read moreEaster surprise of a flooded master bathroom right smack in the middle of the holiday. We called USA Water Restoration and Elijah's team took over. They were there starting to dry out the "dirty water" and put everything in motion to get our insurance involved. They guided us with perfection as we were able to navigate that crazy process with almost no hiccups. So many of my friends have had multiple insurance problems in these circumstances. The end product was amazing. We went from an outdated bathroom to this- it's like living in a spa now! 5 stars recommendation with zero zero reservations. You'll feel like your brother has moved in to take over and help.

I requested a quote to get rid of mold in my attic. Their Yelp Profile says replies within 10…read moreminutes, but it took hours. The person that came out was super friendly, professional, and took much more time than the other 4 companies. He was very transparent on their work. But they lacked competitive cost. Dryworx was 890% more expensive than the most expensive of 4 other estimates!

We came home from a relaxing weekend trip only to discover a squishy kitchen floor. Water from a…read morelow and slow leak had seeped under our laminate flooring, causing the whole surface to swell and buckle, even displacing some cabinetry. A neighbor recommended calling DryWorx, they responded very quickly, sending out a tech right away to assess the damage. Then, over the next several days, two very professional technicians, Taylor and Casey, worked quickly and diligently to remove damaged flooring and cabinets. Project Manager Darrell kept us well-informed and was incredibly quick to respond to our questions and concerns. The service provided by DryWorx was exemplary in every way, from the efficiency and thoroughness of the work performed, to the outstanding communication and customer service. If--unfortunately--you ever have to deal with water damage, call DryWorx immediately!

We had a water leak in the subfloor of our kitchen which resulted in us needing a restoration…read morecompany. Kyle and his team were professional, friendly and efficient with their service. But who really shines is Sierra in accounting. She went the extra mile trying to negotiate with our insurance company. She was patient and resilient and a pleasure to work with. We really appreciate all the hard work that this company did not only to help us resolve the issue in our home but also with negotiating with our insurance company to make sure that they got paid.

I had the pleasure of having Alex Pierce and John do some crawl space work. Highly recommend!read more

Update: YES, I am a customer! I have a receipt for work done. The automatic response generated 2…read moreseconds after I submitted my review is the same response your company generates for every negative review. What a coincidence that you don't have a record of any of these transactions! Original Review: This company commits legal robbery and piracy. I should have known that a company like this is all about extraction; I should have checked this site for references. When the plumber (employee/franchisee?) got here, he told me the job of unclogging the toilet sewer line would cost $840, guaranteed for six months. I told him no way. He then offered to do it for $500, no guarantee. Stupid me said okay. It literally took him 20 minutes to get his equipment from the van and unclog my toilet! How much he gets and how much the company gets, I don't know. But, don't you miss the days when your plumber was the guy your kids or grandkids kids' went to school with? He lived in your neighborhood, and you saw him regularly at the Boy Scout fundraiser? He was part of your community, and he cared about the people he served. You were also someone who cared about your community and offered your services at a reasonable rate. I want that world back!!! This guy said he just drove all the way from a job in Salem, which is why he was willing to do it for a so-called discount. The story continues. Because the toilet had overflowed, he recommended I get an expert over here to make sure no water had penetrated the walls. The expert comes and tells me I have to tear out my walls and have them "contain the situation" for another $4k. I called my daughter, who works in remediation, and she said I could just make a small opening in the walls, spray some bleach water in there, put a fan on, and let it dry out. I could do all that for about $400! So sad! I should say, however, that the technician, Mag, was friendly and kind, and I don't blame him for how ridiculous this company is.

I was thrilled to call and be told that they were scheduling for a two hour window beginning at…read morethat very moment. Within an hour I received a text saying 'We are running behind schedule for your service call, but you are next in line" etc. etc. It is now two hours past my two hour window and I have received five messages saying the same time. I called the number on their app to cancel and the person who answered the call said. They are really backed up, I can't see them getting to you for 2-6 hours. If you do get on the list with Roto-Rooter spend some time calling other vendors. One who promises tomorrow morning, might just arrive before the Roto-Rooter two hour window.

Dishonest ,misleading and unprofessional. Stay away at all costs. They will tell you what you want…read moreto hear. But, they only care about taking as much money from you as possible. Look elsewhere as their is a reason they have lower ratings than their peers

AVOID AT ALL COSTS…read more Extremely disappointed with PNW Restoration and would strongly urge others to avoid them. Our property management company hired them for water mitigation after a flood in our rental home. Not only did they fail to shut off the main water line before starting (neighbors witnessed and assisted in finding the shutoff by the street), but they also broke a CPVC pipe during their work, which further worsened the damage. While they admitted responsibility for the pipe break in writing and claimed they paid for the damage, none of those costs were itemized in the invoice. The invoice we received was significantly higher than average according to another restoration company we consulted. When we questioned the inflated cost, the project manager Bryan couldn't provide a clear explanation and instead redirected us to the owner, Rocky. Rocky was unprofessional, unhelpful, and ultimately ghosted us by ignoring our calls and emails for two weeks. With no resolution and the threat of the bill going to collections, we felt forced to pay the full amount, despite serious concerns over transparency and pricing. We've attached screenshots of the invoice, email exchanges, and the report where they admit fault, so people can judge for themselves. Choose another company that communicates professionally and stands behind their work.