We have been using/ paying Alan for at least 2 years. I'm not sure what has happened to him over the last 6 months or so, but I have been working from home for almost a year, and have only seen him at our place once in the past 6 months. He may have been here a few times that I did not see or hear him, but I doubt it because our dog would have let me know he was here. I tried calling him, but NO response. I would have to say he hasn't been to our home in quite some time based on the amount of poop I have cleaned up in the last two days. I picked up a full large paper bag full of poop on one day and today another 1/4 bag. The first bag was so heavy I could not carry or drag it to the front for garbage pick up. He hasn't hesitated to bill us on a weekly basis and he has been promptly paid. I believe we have a rather large refund coming, at least 4 months... Allen, your lack of communication is going to be the end of your business. If you cannot be honest and ethical than why would anyone ever use you? You should have picked up the phone and called us back. Your inability to communicate and to bill us when you were NOT doing your job has cost you a good customer and a bad review. Please refund the monies you now owe us. Vicky DeRoven 3/5/2021 read more

I did not want to write this review, but the owner, Alan has left me no choice. I tried to work out our (lack of) comminication with him. I had put my account on hold because we took our dogs out of town, so I gave Alan the dates we'd need to (temporarilly) stop service. I had just paid for the next month, but I figured he'd credit me the time upon out return. Well he never showed up upon our return and when I reached out, he admitted it was a micommuncation but he'd also raised his price. (I was gone 4 weeks) I have no issue with price increases, but I had replied that Id like to get my service in order first. I have record of many emails I sent to him because he didnt look on the side of the house, or in the front or I was unclear of his day of service because there was poop left in the yard. I just wanted to get the service I was paying for. Alan didnt take my comments well and responded that we should part ways, and per my request he'd refund the money shortly. I had paid in advance in July, on the 9th. Its september 29th now, Ive reached out several times, emailed etc and now hes ghosting me. I tried to settle this the nice way, because I thought he was a nice guy. But, hiring Enviropoo cost me more money and more oversight that I had signed up for!! read more