This was hands down the worst dental experience I've ever had. I arrived for my 11:00 AM…read moreappointment and waited four hours without being seen only to be fed excuses. The office is completely unprofessional. Three people at the front desk, only one working. The others just sitting around. Patients without appointments were taken ahead of those with scheduled times which makes no sense. There was zero communication, acknowledgment, or accountability. I wouldn't bring my pet to a place like this. This place feels so fraudulent and it's shocking that my insurance refers patients here. Four hours of waiting with an appointment and no care is unacceptable. This office seriously needs to be investigated. The tall lady with the braids hates her job, the Hispanic lady that left at 12:30 seemed to be the only one with a little care about her job. Asian man doesn't even check vitals just asks weight puts the bp cuff on doesn't even let it finish takes it off only to go stand around twirling his fingers. Dr comes in after four hours says 1 sentence then she's gone never sees her again. Everyone was just present and collecting a check seriously if we're paying for a service this needs to be fixed changed and handled because the way we were all treated like just a number is unacceptable and ridiculous. Then has the nerve to charge $240.00 and no one even as so spoke a full sentence to me. No service at all and 240.00 is crazy. I will report this to my insurance.

I use to come here when it was Crown dental! Everyone was friendly and they would get you in and…read moreout. Now that it is Brident people are friendly but the service is slow. If you have an appointment it doesn't matter they take their time and fill all the rooms before getting to you. It's an inconvenience. I will have to find a new dental office. I should not be paying for 20-30 minutes in between seeing the doctor and getting my teeth cleaned. It's crazy.

I truly cannot overstate how EXCEPTIONAL this office is. Every single staff member up to the…read moredentist is AMAZING. From the moment I booked my appointment to the time I entered the office for the first time, I was impressed every step of the way. Every single individual radiated genuine goodness. They were a joy to be around and I absolutely HATE going to the dentist. A huge thank you to Naydia (so sorry, I should have asked how to spell your name), Catelyn, Shayla, Sabrina, David, and Dr Allouch! Your patience, understanding, and care made me feel safe and welcomed and I appreciate it greatly. If you are reading reviews and trying to find a dentist.....stop right here. Just go ahead and call Broadway Dental and book with Dr. Allouch. You will have zero regrets. I've found my new dental home

Please know that this review is coming from THE most anxious and nervous patient ever…read more Dr. Allouch, my assistant David, and front desk coordinator Naydia... are top tier customer service and human specialists. From their reassuring demeanors, expert care, and genuine human interactions.... I never want to go to another office ever again. I am the quintessential dentist anxiety patient... they are curing my trauma. I am so beyond happy to have found them. If you're nervous, this is where you need to go. Thank you

Great experience. Very friendly and professional staff. Top notch hygienest. Skilled and…read moreknowledgeable Dentists. I highly recommend.

Will not consider this dentist, services is bad. After getting my crown, it cause me to come 4…read moretimes as it keep falling off the temporarily crown. And end paying more out of pocket than projected.

Dr. Nguyen was very thorough.. gave me different options for my dental plan. Office is beautiful…read more. state of the art equipment. Highly recommend.

Dr.Nguyen & his team are pretty awesome! After switching my insurance from DHMO to PPO, I was…read moredetermined to find a good dentist & stick with him or her. I'm happy I found Dr. Nguyen. I'm not a fan of pain, so I appreciate the extra numbing before every procedure. Unfortunately, I had a really bad root canal that started giving me problems before my first appointment, so I was worried Dr. Nguyen wouldn't help me until after my first visit. Thankfully, they prescribed me meds to help with the pain. Everyone is very knowledgeable & they make you feel like family from the moment you step foot in the door. The office is always clean and they have a cute and well-organized coffee station. After 1 root canal & 12 fillings - I know 12 is a lot - my teeth feel & look 10 times better. I'm excited that I finally found a dentist I'm happy with.

If I could give it 0 stars, I definitely would. They never called after I requested an appt so I…read moredecided to call to schedule after 5 days of waiting. I was then placed on hold for 10 minutes and the call ended suddenly. I called back to STILL schedule an appt and was given a date, but was placed on hold again for almost 10 minutes. Another person spoke and when I gave them the information to schedule, I was placed on hold again. This is very frustrating and I hope they get it together very soon.

Although the dental hygienist Tammy is great and Dr. Patel is pleasant, the office staff is…read moreHORRIBLE!!! They are so inept at their jobs, it is sickening. On 12/16/24, I had teeth whitening done on the upper & lower arch. Even though I told them that my insurance pays for 50% of each arch, the lazy office staff did not verify my coverage, but instead has me pay in full and said they would issue a credit when the insurance paid their portion. Fast forward to March 2025, I go in for an appointment and bring them 2 letters that my insurance company has sent them asking for additional information on the whitening service that I had. PMD had never responded to the request for information!!! Now I am asked to pay for that days appointment when i should have had a credit on my account! Fast forward again to July 2025, I am scheduled for an appt on the 21st. This time I call the office prior to my appt and STILL no credit. My insurance paid them $227 which should now be a credit on my account. I am furious. I cancelled my appt and I will no longer do business with these people. I have also filed a complaint with the BBB and TSBDE! Next, it will be small claims court. It is really stupid that I have to waste time on this! BEWARE! Make them verify services with the insurance. Do not pay in full waiting for them to give you a refund!!

This has to be one of the most trash ass dentist office I've ever been to...i got turn away from…read moregetting a tooth extracted (honestly cause I think the surgeon just simply didn't want to do his job that late in the day) supposedly I was setup to come back on a month later on Jan 6 at 9:00 am)I have an official appointment card and everything..call to confirm today 1/5/26 and all of sudden my appointment is no where to be found..what would have happen if I took off and went up there for my appt only for them To bullshit me....also they took full payment from before telling me they didn't want to extract my tooth and the. I got told even though they didn't do the service I would still have to wait 4-6 weeks for my money to return Also I called to asked for a refund in 1/5/26 and Was told by receptionist it would be done and I asked for a confirmation email in which neither were inputted. I had to actually call the customer service line in order to actually get refund processed. Receptionist made it seem like it was such a hard task to do which is why I think she didn't actually go through with it

Good customer service staff is very nice and polite Doctors…read moreexplain all procedures It's very cleans and they make you feel. Welcome they take care off all your questions

I have been under the care of Marie and Amy, Dental Hygienists for over 12 years, am always…read moreappreciate their personalities and professional treatment.

Beware of their shady billing practices and outrageous prices. This is the most unethical…read moreexperience I've ever encountered. I called ahead to make an appointment and asked if they accepted my dental insurance. They told me they did, even though they are a private practice. I received a basic cleaning, X-rays, and a comprehensive oral evaluation--just like at any other dental office. However, when I finished, I was charged $272.90 with insurance. In my experience, these services have always been 100% covered, even out of network. I was never informed of the cost before being taken into the room and having the cleaning done. When I questioned this, they told me it was my responsibility to ask about pricing and that they were not obligated to inform me beforehand. I took it as a lesson learned for not asking in advance, since I had never had to pay for a basic cleaning before. About a month later, I received another bill for an additional $155.40. I called regarding these new charges, and the person who answered said she would escalate it to the manager. Two months later, I was sent yet another charge--this time $20 for a "processing fee." Their reasoning was that I did not respond to their attempts to contact me, even though I had been the one consistently calling them about the bill. The front office staff refuses to take any responsibility or accountability. They deny everything and shift the blame back onto the patient. At this point, I feel like I'm being scammed. Don't rely on the Google reviews--they appear to delete negative feedback. Most of the photos also seem to be posted by the business owner rather than real patients. While the front of the office looks nice, the interior appears old and run-down. Claims of having "modern technology" are misleading--either posted by friends or by people who haven't experienced truly up-to-date dental offices. This place seems focused solely on money, with questionable billing practices and unethical behavior. I was charged over $400 for a basic cleaning and X-rays--services that are performed elsewhere for far less, with no difference in quality. Be cautious of their friendly demeanor--behind those smiles are tactics that, in my opinion, exploit patients.

Here's my dilemma. I have to have a medical release form from my cardiologist. Dentist ( who was…read morevery nice) asked for my surgeon so they could send the form to them. And the front office staff asked me to do it myself. I said NO. I don't have fax machine. Further, not my job. I came in for my scheduled appointment and was told they didn't have correct form. "Did YOU have form completer". Not my job. Appt cancelled. Contacting surgeon was incorrect. Needed consent from cardiologist. I told them who to contact; however, since I wasn't getting anywhere, I went to a postal/fax place and did it myself. Literally went to Brident office on Main to check on this. No, no, no. I had made changes to the form by correcting a date and adding the correct Dr. I assume they completed a new form and faxed to my cardiologist. My cardiologist sent them a consent letter. While I was in ofc checking on it, Ofc staff told me and told me they could not accept the letter bc it did not cover peri-operative and what meds I could take. I contacted My cardiologist and he replied that he had never (ever) completed a form from another dr and that his letter was sufficient for all other practices requests. So I cannot get in touch with them. I literally think they are not accepting my calls. All I'm trying to is to pay Brident on Main for a cleaning and a $2000 crown. Perhaps they have decided to refuse service to me, but can't be bothered to let me know. Some of this review is out of order and I have left out some other snarky comments from staff. So, I'm left finding a new dentist. I'd like to use the ofc on Cullen, but I can't get thru to them either. I think Brident lost my $2k.

Verdict is still out on this one. My appointment was for 10:30 and it is now 11:10 and I am still…read morein the waiting room. After 30 minutes, I normally walk out. I feel like they should respect my time as much as I do theirs. If I don't just love this dentist, I may be looking for another one.

I needed to find a new dentist due to a change in my insurance. I decided to come here after my…read morehusband and best friend recommended it. They have a private parking lot which had plenty of spots. The lobby was very clean and spacious. Check in was very easy and pleasant. I didn't have to wait long to be called in. I have extreme anxiety related to dental procedures including cleanings due to sensitive gums. Unfortunately, I didn't have a pleasant first time experience with the hygienist that day & even felt ashamed by her remarks. I wish there was more caring bedside manners especially coming in as a new patient & informing her of personal struggles but I decided to come back for a second appointment to fix other dental issues. The assistant that day was very kind and even noticed when I would tense up. She immediately reassured me and encouraged me to relax as best as I can. It was so helpful and I truly appreciated it. Dr. Metwali was informative, answered questions without rushing, and made the procedures go smoothly. I didn't have any post procedures issues besides the expected soreness from local injections. I plan on continuing as a patient but will better advocate for myself.

I've been coming to this place for a couple years now and have always left satisfied. And that's…read moresaying a lot as I absolutely hate going to the dentist. The dentists here are always matter of fact and bluntly tell you the truth. I appreciate their honesty and helpful recommendations and thankful they don't give me the run around (like every other dentist I've been to prior to coming here). They don't push me into treatments (that are usually costly) but give me all the options clearly and factually. I've had cleanings, x-rays, and fillings done here and every experience has been pleasant and efficient. For cleanings, the dental hygients are always extremely thorough, friendly, and full of recommendations. My appointments are always honored on time and the parking lot has plenty of spots available. This is the first dental practice I don't mind coming to (and I've been to many in my 40 years of life living in different cities).

In the past, I dreaded going to the dentist. Now, I love my dentist and orthodontist. My…read moreorthodontic visits are always timely; the staff is friendly and supportive. Pearland Orthodontist receives five stars, hands down. The care they provide is outstanding. The best thing in a short time is seeing an improvement in my smile, and I know that I made the best decision to receive orthodontic treatment.

Dr. Kudchadker and her staff are amazing! I highly recommend Dr. Kudchadker!!!! She has been…read moretreating both of my daughters for over a year. I have never had any issues. Always a pleasant experience for the whole family! If you are looking for a personable, experienced, patient, and caring orthodontist this is the office.