Absolutely loved Dr. Chen and her staff, my son is two years old and this was his first tooth…read morecleaning appointment. Dr. Chen sang to him when he got nervous and made the treatment go by really quickly. She truly took the time to listen to my worries about his teeth and gave honest and thoughtful advice. They even let my son pick a toy from their treasure box after his treatment. Can't recommend them enough.

I witnessed a very disturbing interaction at this dentist office in Pearland, Texas. The front desk…read morestaff were extremely rude, passive aggressive, and unprofessional toward a mother who simply came in for her child's appointment. She was not greeted when she walked in, repeatedly asked for her phone number as if they couldn't understand her, and was never even properly checked in before they immediately started asking for $75 upfront. One of the women also kept telling her to move over while assisting another patient even though she was not in anyone's way. The entire interaction felt disrespectful, dismissive, and targeted. Instead of making parents and children feel welcomed, the atmosphere was uncomfortable and hostile. She even spoke with the owner afterward because the treatment was so unacceptable. No parent should be treated that way while trying to get care for their child. Based on what I witnessed, the front desk staff seriously need customer service training or to be replaced altogether.

I would be cautious about this dentist. They told me my son has multiple cavities in the back…read moreteeth. I will say the staff was extremely friendly and the he loved them all! But after getting quoted almost 2k for the work due to the laser not being covered by insurance I got a second opinion. The next dentist said they were not cavities and that X-rays were clear. Only discoloration where the sealant has come off. They mentioned he is more likely to get cavities due to the deep grooves and she could clean up the teeth and re seal them. 35$ later he's good to go! I'm sorry but our experience here was "0" stars.

If I could give zero stars, I absolutely would My son…read moredentist recommended us to this place to get the treatment. When we came , they didn't communicate to me about the bill , they just took my son and did what they want to do I have never paid for exams as our insurance cover everything. If they charge me extra, they should tell me before they take my son . I called to ask , the lady answered so rude . This place love to take all people money . NOT COMING BACK

This is THE best pediatric dentist. Hands down. Their office is clean, the staff are the sweetest…read moreand Dr. Z? Absolutely amazing. Dr. Z caught a tongue tie in our child last year when everyone else dismissed our concerns and blamed his symptoms on other things. I wish we would have found Dr Z sooner and avoided all the useless medication other drs put him on, but nonetheless we are extremely glad we found her. The frenectomy procedure went well and now I have a little talking/eating machine. I honestly believe if Dr. Z did not catch this, my 2 year old would still be non verbal and a terrible eater. I can't thank Dr. Z enough!

Love the staff. Dr. Z is very nice and cares about the…read morepatients . My son needed crowns and she gave me an option for the ones that are white on the front and silver on the back . Which to me I didn't know that there where these types of crowns . Overall my sons front teeth don't look like he has crowns at all .

I recently discovered Kirby Smiles and was blown away by the level of care and service they…read moreprovide. They are truly redefining the dental experience--transforming what is often a dreaded visit into something that feels more like a relaxing dental spa. From the moment I walked in, I was warmly greeted by the front desk team and invited to relax in a cozy waiting area complete with comfortable seating, a TV, and complimentary coffee. It was clear right away that every detail of the experience is intentional. During my first visit, Dr. Hemann took the time to really listen, ask questions, and clearly explain my diagnosis and treatment plan. Her calm and caring approach immediately put me at ease. Kirby Smiles clearly understands the common fears and pain points associated with dental visits, and they go above and beyond to make the experience as comfortable and painless as possible. My hygienist, Stacey, was amazing! She made sure I was comfortable with a blanket, a pillow, and even a selection of movies to watch during my treatment. She walked me through every step of the process and even followed up with a call the next day to check on me--something I've never experienced before. The entire team is knowledgeable, patient, and great at explaining things in a way that's easy to understand. You truly feel like they're partnering with you in your dental care. I feel so blessed to have found Kirby Smiles--and I can't recommend them highly enough.

Being a Dental Hygienist myself, I'm pretty particular who I have as a Dentist. I am SO GLAD we…read morepicked Kirby Smiles out of the numerous Dentists in Pearland. Dr. Hemann and her staff are absolutely WONDERFUL. They are all CARING, GENTLE, KNOWLEDGEABLE and FRIENDLY. Dr. Hemann did GREAT with our kids too (ages 3,5 and 6). The office is GORGEOUS (seriously, it's STUNNING) and super CLEAN (very important to me). We look forward to our dental visits because we love it here so much! Our family highly recommends Kirby Smiles!

I have been to many dental offices, this is best dentist office I have ever been to. The staff is…read morefriendly and bilingual. They always understand the fear children have especially if it's a very scared child. My kids have adapted very well to the environment because they take baby steps and don't push the child if they are coping well. I love how they offer entertainment for the children: Tv, consoles, and books. They even have a TV displayed on the ceiling while they get their cleanings. The facility has high quality equipment and very emaculate both the clinic and restrooms. I can't say not one negative comment because they exceeded my expectations! I highly recommend this dental office. I almost forgot while we don't have the most amazing dental insurance and they worked wonders to find the best way for my child to afford her dental procedure!! Thanks Dr Carpio for all the hard work you put into this office it shows how much you have worked so hard to maintain it!!

Office feels older and a little run down…read more I took both of my kids for cleanings. They took each kid back separately and had me sit in a waiting room. Keep in mind they are young- 7 and 6 years. My kids were scared having to go back without me. What really upset me was that they recommended a tooth pull, three crowns and a filling for my daughter and five crowns for my son. I never met the dentist. I am guessing that the dentist examined my kids after their cleaning but she never approached me, introdced herself or explained her exam or recommendations. This feels very wrong in a pediatric setting. The front desk staff told me this information while my daughter was crying. It was very unsettling hearing that my children needed this much work without hearing it from the dentist and being able to ask them questions. I listened to my gut and got a second opinion. New dentist said they each need two fillings and no crowns or teeth being pulled. That's a huge difference. For young kids who have a lifetime of dental appoitnments in the future, I want to create as little traumatic dental experiences as possible. Lesson I learned- listen to my gut and get a second opinion when something doesn't feel right. Warning to anyone going to this dentist who may need a lot of work. Don't let them take advantage of you. Also- they charge 25 dollars per patient to forward records. I imagine this is an effort to dissuade patients from transferring dentists. This also feels wrong as patients should have access to their records.

I don't normally do reviews, but ABC123 Pediatric dentistry really upset me and basically wasted my…read moretime. Back in July, my 15 year old daughter needed a sealant, the treatment plan had an $85 charge for sealant on one tooth; however, I knew my insurance covered it. They said it didn't. I called my insurance, spoke to a rep, and he said sealants are covered until their 16th birthday. He offered to call the office with me on the line, but the front desk person said the insurance coordinator wasn't there. They said they would send out a PRED that could take up to 2 weeks to come back. I followed up and they confirmed the sealant was covered. She had her appointment today for a cleaning and sealant, but the sealant was not done. My husband took them to the appointment, so when they came home and told me the sealant was not done, I asked why. They said the the assistant "forgot to do it" and they were sorry. They wanted to reschedule during a school day, and I said no. They came back and said that the sealant is not covered--AGAIN! This is not the first time they try to charge me for something that is covered. At this point, I just asked for the process to get a copy of the dental records, and we are moving on. I don't have time to do my job and the dental front desk's as well. I would look elsewhere for a pediatric dentist. Mine are at the age where they can go to a regular dentist, so that's what we will be doing.

Do not go there,.. Even though the staff is nice, the doctor is not that great, and the business…read morepractice is sleazy and super low.. just money gripping deal. They recommended not removing one of my kid's teeth till the next visit. that caused the new tooth to grow wired & crocked and now they want to overcharge me to correct it. The dentist also practically yelled at my 7-years old for moving inside the room while she was working on his older brother. All the poor kid wanted was to simply look at the movie on the ceiling screen. She was very abrupt, and intense. I looked at her in disbelief. but I didn't want to respond and make a scene.. Later the nurse/helper who was in the room came and apologized, but the kid is not willing to go there again. Moreover, six months later, they charged us as a no-show and charged us $100. I called and told them that I had called pre-visit to cancel, but the canned response was "There is no record of your call in our system, pay up or else". They even pushed the overdue bill to collection trying to ruin my credit score.. I would never go there or recommend them to anyone.

If I could give it 0 stars, I definitely would. They never called after I requested an appt so I…read moredecided to call to schedule after 5 days of waiting. I was then placed on hold for 10 minutes and the call ended suddenly. I called back to STILL schedule an appt and was given a date, but was placed on hold again for almost 10 minutes. Another person spoke and when I gave them the information to schedule, I was placed on hold again. This is very frustrating and I hope they get it together very soon.

Although the dental hygienist Tammy is great and Dr. Patel is pleasant, the office staff is…read moreHORRIBLE!!! They are so inept at their jobs, it is sickening. On 12/16/24, I had teeth whitening done on the upper & lower arch. Even though I told them that my insurance pays for 50% of each arch, the lazy office staff did not verify my coverage, but instead has me pay in full and said they would issue a credit when the insurance paid their portion. Fast forward to March 2025, I go in for an appointment and bring them 2 letters that my insurance company has sent them asking for additional information on the whitening service that I had. PMD had never responded to the request for information!!! Now I am asked to pay for that days appointment when i should have had a credit on my account! Fast forward again to July 2025, I am scheduled for an appt on the 21st. This time I call the office prior to my appt and STILL no credit. My insurance paid them $227 which should now be a credit on my account. I am furious. I cancelled my appt and I will no longer do business with these people. I have also filed a complaint with the BBB and TSBDE! Next, it will be small claims court. It is really stupid that I have to waste time on this! BEWARE! Make them verify services with the insurance. Do not pay in full waiting for them to give you a refund!!

Great experience. Very friendly and professional staff. Top notch hygienest. Skilled and…read moreknowledgeable Dentists. I highly recommend.

Will not consider this dentist, services is bad. After getting my crown, it cause me to come 4…read moretimes as it keep falling off the temporarily crown. And end paying more out of pocket than projected.

I love everything about this office. From the front receptionist, to the dental assistant, to the…read moredentist herself. They treated me with so much love and care. They thoroughly went over every detail about my teeth and the treatment plan. I would highly recommend this office

When I walked in I immediately thought it smells good in here! The lobby decor is cute, modern and…read morewelcoming. Staff greeted me at the desk with a smile. Side bar: I recommend you fill out the patient forms sent to you via text/email link before your appointment. There was no additional paperwork to fill out at check in. Love that! My wait was very brief. Doctor Davis met me in the lobby and welcomed me back to the care areas. I was impressed! That was the first time a doctor has initially called me back. It's usually a tech. Nice! We then sat in a consult room to discuss my history, goals for my smile and immediate needs. She made me feel comfortable and eased any anxiety I had about getting dental work. I also had the pleasure of meeting Ms. Paulette and another hygienist who's name I can't recall at this time (forgive me). Both were very professional and made my visit comfortable. I loved how they all communicated with me about what they were doing, checked in on how I was feeling during care and provided time for questions. I couldn't be more pleased with the care I received today. I'm glad I was referred to this office!

What happened to Dr. Radford? Does anyone know what happened to the hygienist? He was the best DH…read moreI have ever had. I would go to any office that hired him. Dr. Radford was awesome. I noticed another girl had taken over. The wait was long, and the service was uncoordinated back in January. Fast forward to today, and the office is locked, and no one is answering the phone.

When this dentist first opened, my son was an elementary school. The care was excellent, and I feel…read morelike we had a good dentist. However, since Rhea Radford either retired or sold the business a few years ago, the care attention from the new dentist are not the same. As a longtime customer, it would've been more professional for her to at least notify us of the changes. My last my son's last appointment was in May of 2024. I'm moving onto another dentist office for future dentist needs. Think twice before using this office. Ask lots of questions before you schedule an appointment.