Paid almost £600 for a platinum package with a booth for a friend's hen night last weekend, with the expectation of exceptional customer service and the most amazing night out in Liverpool as advertised on the Envi Liverpool website. This is not what my friends and I received in the slightest. There was no need for the VIP queue jump pass as the club was empty on a Saturday night, it was in such a vile state that I am not surprised that people boycott the place (I only wish we knew this prior to handing over the cash). Therefore in order to keep up the numbers within this club they were allowing people to enter the premises with no shoes on, dressed in pyjamas and so drunk that they could not stand.
Our drinks that we had pre-paid for, arrived 45 minutes after we had arrived and half of which did not arrive atall. The DJ looked like they had stolen him from a kids karaoke disco, and when approached to request a song decent enough to dance to and not just head bang to, he had no social skills, the manners of a stray dog and point blank refused to play anything other than his kids disco remix on repeat.
This is a warning to all considering this club as night out, please do not give them your money, spend it elsewhere. When contacted to discuss our complaints in a civil manner, they were yet again rude and disrespectful. They no longer allow reviews to be accepted on their Facebook page as they are clearly very guilty of ripping their customer's off and do not even have the decency to apologise for the disastrous experience my friend had to endure on her hen weekend. read more