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Enterprise Rent-A-Car

4.0 (77 reviews)
Closed 7:30 am - 6:00 pm
Updated 2 weeks ago

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We rented a car to travel from NY to OH after thanksgiving. We made our reservation a week and a half/ two weeks in advance. The night before we picked up our reserved minivan, we received a confirmation phone call from enterprise. We confirmed a MINIVAN, and the time we would pick up. When we arrived they did not have our vehicle. the other vans were not returned on time. No apologies made, however we were rudely shuffled to another location to retrieve our necessary vehicle. At this location we received a dirty vehicle with a quarter tank of gas that was doused with a "freshener" so potent it triggered a migraine in one member of our family, made everyone's eyes water, and stung the nostrils. We tried to suck it up. An hour into the trip, we were all sick from the fumes. We had to drive back to switch vehicles. Again, no apology for the inconvenience. However, they did make us feel like we were in the way since we had to switch our belongings form one van to another. We're on the road & can all breathe. But just to note, Still had to fill the tank (again) and found the remnants of a meal.

Great car!

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2 years ago

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6 years ago

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5 years ago

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2 years ago

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7 years ago

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7 years ago

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5 years ago

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4 years ago

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8 years ago

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6 years ago

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7 years ago

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9 years ago

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7 years ago

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5 years ago

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8 years ago

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6 years ago

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9 years ago

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9 years ago

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11 years ago

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11 years ago

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11 years ago

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9 years ago

Excellent service. All the staff is really friendly and make sure you leave happy. Shout out to Martinez and Joe they really help you out.

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Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

Even over the Christmas holiday - Tino and his team made things easy and smooth We will be back for sure!

Mentioned in 4 reviews

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

4.1(46 reviews)
1.2 mi

This was honestly the worst car rental experience I've ever had…read more No one answers the phone no matter how many times you call which makes it basically impossible to get any help or even simple questions answered. When I finally dealt with the manager in person, they were extremely unprofessional and just straight up rude. There was zero sense of customer service and it felt like helping customers was the last thing they wanted to do. What's even more frustrating is that this kind of experience makes the whole Enterprise name look bad. You expect a certain level of service, and this location completely misses the mark. At the end of the day, this comes down to management. The way this place is run is unacceptable, and it clearly reflects poor leadership. I would definitely recommend going somewhere else.

MY VEHICLE: 2021 Mitsubishi Mirage (black) Mileage:55k+…read more Rental: Tuesday April 30th 4:50pm till Thursday May 2nd 2024 YEAH IM LATE WITH A REVIEW ... First off the size of the Mirage is extremely small( I did order an economical vehicle). But don't be fooled about the resilience of this vehicle. Now at first glance you may think this vehicle is geared towards teenagers whom finally obtain a license. But let it be know that the 2021 Mitsubishi Mirage IN MY OPINION, is definitely THE GAS saving vehicle you need to rent. But as comfortability...I'd recommend to be more cushions and a minor adjustment to the seats. The entertainment system is fine(can't go wrong with an APPLE CARPLAY feature). But the only change is the placement of the USB port and a safer place to place your mobile phone. Joe my sales person most definitely gave me THE CUSTOMER SERVICE experience. He was(is) professional, pretty much knew what he was talking about and just was good. I mean when I see someone who has a great work ethic and can maintain patience with a calm pace while being busy during midday...yeah he knows how to DO HIS JOB as the boss! If it wasn't for a friend of mine next door(the competitor whom definitely also is another AMAZING rental service not because it's a formal place of employment of mine, but both AVIS AND ENTERPRISE KNOWS HOW TO TREAT customers)...whom recommended this car rental service to me. I honestly would have been place in a bad situation. But I am thankful to have been a customer! Thanks Joe and my friends next door(whom I used to work for!) Please support CAR BOTH RENTAL SERVICES.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Budget Car Rental

Budget Car Rental

1.9(13 reviews)
1.3 mi

I've rented from Budget at Westchester County Airport several times over the past year, and each…read moreexperience has been wonderful, largely thanks to Harold. One visit, in particular, was during an incredibly difficult time, when I had just learned my father was not going to make it. In moments like that, kindness matters more than ever. Harold showed genuine compassion and made what could have been a stressful process, payments, paperwork, everything: feel easy and manageable, and he does it with warmth and a smile on his face. I meant to leave a review back then, but I'm especially glad to share this now after another great experience yesterday. I'm currently traveling back for my father's funeral with my baby, and seeing Harold again was a small but meaningful bright spot during a very heavy time. I also accidentally gave him my red Macy's card instead of my actual red credit card, he was so nice about it and we had a good laugh. (my eyesight went when I was pregnant with my baby girl, which makes some things challenging for me when my glasses are not accessible). He is truly kind, personable, and professional. His customer service is exceptional, and he represents Budget in the best possible way. He is a big reason why I continue to choose Budget for both my personal and business travel.

Rating: 1/5 If…read moreyou're thinking about renting from Budget, don't. This place feels less like a car rental counter and more like a creative writing exercise in how to overcharge people. First, the gas charge. I returned the car with a full tank. Like, topped off, receipt-worthy full. And somehow they still slapped me with a gas charge that looked like they refueled a private jet. I've seen less blatant cash grabs at a carnival. Then came the "extension" disaster. I needed the car for a couple extra days, so sure, I expected the daily rate to be higher than my original booking. Annoying, but fine. Except that wasn't enough for them. They added another random $20 fee on top of the already-inflated extension rate... and then, because why not, a late fee too. It's like every extra day unlocks a new surprise charge. And the cherry on top: when you try to get answers, you get the corporate shrug. The management was completely unhelpful, dismissive, and acted like I was the problem for expecting basic fairness and accurate billing. This isn't "oops, a mistake." This is a pattern. If you enjoy being nickel-and-dimed with mystery fees and leaving frustrated, this is your spot. If you value your time and money, rent literally anywhere else.

Hertz Rent A Car - Car has scratches all over and close to 30,000 miles

Hertz Rent A Car

2.4(39 reviews)
4.6 mi

Such a different experience than trying to get a rental out of LaGuardia. We arrived and went…read moredownstairs to the rental car location. There was a little bit of a line, but it moved pretty quickly as if you didn't have a reservation you had to go on a wait list. We approached the counter and my co-worker gave his name and they quickly located all the paperwork....pre-completed. That was such a great touch! Didn't have to wait for paperwork to print or answer any questions. Handed us papers and keys and wished us a good day. Now for my single star deduction. As we exited the building zero signs as to where to go for the rental cars. We looked all over the place and were unable to see anything promising. We decided the parking structure across the street must be where they are. As we crossed the street I looked back and much further down (from where we exited the rental car area) was a sign on a pillar that had an arrow and pointed to the end of that building for rental car pick up. So we went back across the street and headed that way....success! Found our car and we were able to exit w/o any inspection. All in all a great place to get a rental. Love there is no requirement to get on a bus and get transported to a place to get your rental.

Arrived to pick up my rental and they didn't have any cars. They over booked. They had no…read moresuggestions other than waiting. I am seeing a lot of people walking away from the counter also not happy.

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Hertz Rent A Car - Rental car location as you exit airport

Rental car location as you exit airport

Hertz Rent A Car
Hertz Rent A Car

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National Car Rental

National Car Rental

2.9(18 reviews)
4.6 mi

I just rented an "Exotic class" Mercedes "S" class car, paying about $250/day, and had problems…read morewith the tires which did not stay inflated. The National roadside assistance (seemingly outsourced to a company called Urgently) was useless. We almost froze to death (13 degrees outside). They said they were dispatching a tow truck and uber for us. Neither arrived. We called back numerous times. Useless. Then they said National was "taking ove the case" and I should call the local office at Westchester County Airport but they NEVER ANSWERED THE PHONE despite multiple attempts and trying all of the options provided. Back on the phone with various general phone numbers for National. Hard to get people and, most don't speak English well and seem to have little capability to do anything. I have always liked National because of their staff but this experience is the opposite. Their chat service doesn't work at night! What could be cheaper than manning a chat service at night? And they don't do it. I will never ever rent an expensive car like this through National. They don't have the capacity to manage it. Not to mention this whole experience is ruining a vacation.

Flew in and walked straight to the counter to pick up my car. These smaller airports don't have…read morethe Emerald Isle, rather they have a few keys behind the counter and tell you what they have for you to select from. The guy working the counter seemed to be rushed and not very personable with his approach to customer service. Then when I got outside to get in my car, the folks working the lot had renters bringing cars back stacked up in front of the cars that were being picked up, so a few of us had to wait a while for them to jockey cars around to free up the aisle so I could get out. During this process, I watched the lot guy hit another car and bend the bumpers on both, I sure hope they don't try to blame that on the previous renter! Overall - Poor service and logistics at this location. (Customer service, if you want to talk to me about this rental you reach out to me, don't post the generic reply asking me to contact you - those links don't work!)

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National Car Rental
National Car Rental - Rental SUV

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National Car Rental - Rental SUV

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Enterprise Rent-A-Car - carrental - Updated May 2026

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