I found customer service for pick up and return very good. Car was very clean and actually pretty new. Also because my car was being worked on at A&R Body I received a discount which was a plus! read more

I booked a luxury car a week ago at Enterprise in Wallingford, CT. When we arrived they gave us a Hyundai SUV. It is a piece of junk. The luxury car was booked as a special birthday trip to Yankee stadium for my 12 year old daughter. I'm a short guy and can hardly see over the dashboard. It is also a big vehicle and am concerned driving it in NYC with the traffic and parking. We are very disappointed with your company and have always used you for our rentals. The man up front, Carlos, was nice and this is no reflection on his customer service skills. We will be looking for another rental company to do business with in the future. Thank you very much for ruining my daughter's special day. Reviews and social media posts will reflect our disappointment and dissatisfaction with Enterprise. read more

I rented a vehicle for $317.00 a week on a friday. During the third week on a Tuesday I called and asked if I return the vehicle early will I be refunded the two days. A representative told me yes, I would. I go and rent another vehicle for a cheaper price and return their vehicle expecting to get my money back for the two days. The representative told me my money would be back in my account the next day. When I checked my account they had only refunded $8.00 for the two days. I called Headquarters and was told that I would receive a call back. They never called me back. All I received was the run around several times. I go back to the store and the manager there offers me $30.00 back. I refused it. I told him you wouldn't offer me thirty dollars if you didn't know you owed me money! He said, I'm just offering it because your upset. They're Liars!!! The store manager tells me afterwards that they only charge for 5 days and two days are free. I wasn't I told that at the beginning or when I called in asking if I return the vehicle will I get my refund back. All they had to do was say no or tell me that two days were free and I would've kept the car until Friday and wouldn't have rented another vehicle. So they rob me for two days plus the money I unnecessarily spent renting another car. I would never refer or recommend anyone to rent from them! They're Terrible!! read more

Rented a car for a day trip to New York, brought my charger with me because of course I was going to need it. I left it in the car when I returned the vehicle to enterprise and I came back to ask if they had retrieved it, they replied with no but I know I left it in the car. read more

1/19/22 I needed a rental car while my pickup truck was in the body shop for repairs. Enterprise is the rental company that my insurance carrier uses. When I dropped my truck off at the body shop, the owner called the nearby Enterprise outlet, and they sent out a driver to pick me up. Once at the agency, the paperwork was done fairly quickly and I was soon on my way in a VW Golf. I understand that there's not a lot of choice here, and I'd only be driving it for absolute necessities, but this little car was horrible for my 72 year old, 6'-2" body to get in & out of. Hence the 4 stars instead of 5. It was a delight to drive, but a nightmare to get in & out of. Drop off was as easy as picking up. They gave me a $20.00 credit for bringing it back with a full tank of gas while I picked it up with a half tank. Service was exceptionally friendly and helpful. read more

My car in for repair January 31, had rental returned February 19 2024. was not charged until March 6. Thought they weren't charging me because they had never given me a written price or had me sign anything, but charged $407 for twenty days, when I had coverage from my USAA insurance for a subcompact car. Insisted on giving me an SUV. Going to dispute the charge with American Express. First SUV had 15,000 miles, smelled like a bottle of Febreze. read more

My own car broke down on the Merritt on the way from NYC to New Hampshire for vacation with my family. I dropped it off at the Toyota service center in Wallingford (it needed a new transmission). I needed a large vehicle immediately. I walked across the street to Enterprise. The staff (Noelle and Ryan) were simply amazing. They listened to my needs and worked to find a solution for me. They found me a vehicle in record time that allowed my family and me (and our luggage and sleds!) to continue our vacation. I was a walk-in; no appointment. I was stressed out because my car had broken down and I wasn't sure I could get my family to our hotel on time two states over. Noelle and Ryan were able to calmly assure me that they'd do their best to help me. They came through brilliantly. Enterprise Wallingford exceeded my expectations. Thank you! read more

Prompt and efficient service in and check out. Friendly and personable staff. A good value for price.

11/30/22 - I walked in with my son last night when they were getting ready to close. I did not realize that they closed at 5, but I was praying that they were open. My son and I were out in the the winds and down pouring rain trying to get my car started and then had to push the car into a spot. I have a sick aunt I am caring for plus work, so haveing a vehicle is a must. As they were getting ready to close I realized what time it was and offered to return in the morning. The 2 gentleman that where there (Taylor and Mitchell) went above and beyond to help me and make sure I left with a car. I felt so bad making them late to their company xmas mas party, but they insisted on helping me and they did! There are amazing people in this world still and 2 young men are among them. Super friendly, so easy to talk to and 100% I will always return to enterprise!! Thank you!! Thank you!! read more

I was going to provide a 1 star (or a half if available) but they recently stepped up & made it right. I dropped my car off at a nearby auto shop who had a deal/relationship with this specific enterprise branch. Rental guy met me, along with the car, at the shop which made it convenient. I get rentals a lot through a competitor as I didn't like paying for the security deposit AND all the days the auto body estimated but I conceded and paid; I was instructed it was only a 'HOLD' hhhmm. ok. I dropped the car off 24-hours later at the auto shop and provided the rental keys to the auto shop tech. Got in my car and took off. Enterprise called me the next several days saying they never got the keys. WHAT? I reminded them that the auto body shop has them but the calls increased with additions of mere threats (if we don't received the keys....) After 4 days of threatening calls, I called the auto body shop and Joanne TOTALLY took care of it. Twenty-four hours later, the auto body shop realized the tagged the wrong keys. Joanne called Enterprise. Gareth, the Enterprise Meriden branch manager, personally called me to apologize. His voice mail was sincere and he made it right with zero-ing out my bill. I know this is an extreme circumstantial case but would overall recommend this place or personally speak to Gareth if you have any issues/problems. I think this particular branch would benefit from a crisis management class or conflict resolution. Gareth only one guy but a lot could be taught and/or learned by his approaches and management style. read more

Definition of poor customer service. My appointment was confirmed to pickup my rental and when I arrived I was completely dismissed and told that I never made the appointment in the first place, I provided proof of the phone conversation but was still dismissed. After playing phone tag with my insurance company for awhile I come to find out it was a miscommunication between two enterprise rental locations. However, no work was done on the Wallingford employee's part to rectify it that day because my rental was already given away to someone else. I drove 40 minutes to get there for nothing. They offered a rental for the next day rather than providing more immediate solutions. Disappointing is an understatement. read more

Very pleased with the service and the car I was able to rent. Everyone was very accommodating and helpful. I give them five stars.

Worst place Ever!!!!! Ryans Customer Service at the Wallingford office was horrible. I rented a car and funds that I was not aware of was charged to my account and then when asked what were these charges. Ryan began to be rude and tell me that I can leave. Not to mention, before I got their I spoke to someone named Dan and Ryan proceeded to be very rude and tell me well he's not Dan. There was no reason for him to even say anything about someone else, when I all I did was ask him a question. That he seemed more than capable to answer. But once again showing how rude and unprofessional Ryan is. Never go there to get a rental. Unless u want to be spoken to rudely and charged ridiculous amounts with no explanation. read more

I've had quite the opposite experience as some of the other people who posted on here. I drive a full size pick up and had to go to Toronto and back to pick up my mother in law. It usually costs me over $250 just in gas alone. I saw a great deal on Travelocity for an economy car for $55. Just before I went down there, I looked on line and saw it for $40. I printed what I saw and they were able to honor that price. I also showed up at 1:30 instead of 3pm and asked if they could start my charge at 3pm and that if not, I would come back at 3. They said it was fine and I was off to Toronto. For the economy car price, I got a Ford Focus that had the Sync system and leather seats. It got about 35 miles per gallon the whole way and I racked up over 1000 miles in less than a day. Not bad for $40. Their customer service was great and they didn't seem to mind that I did over 1000 miles in a day or had a million dead bugs on the car when I brought it back. This is the second time I rented from this enterprise. I will rent from here again. I think we are going to Florida in April, so I'll be renting a minivan this time. Just a couple of suggestions for the folks at enterprise that would have made my experience five star instead of four. 1. It's a lot easier for me and other folks to bring the car back with a full tank when it came with one to begin with. It's kind of difficult for me and other folks to bring the car back with "just under half". 2. I wanted to leave my truck there in the enterprise parking lot while I had my rental, but the parking lot was too small and I had to leave it at the car dealership next door. Not a big deal, but it would be nice if I had that option. read more

Enterprise Rent-A-Car - Car Rental Near Me - Wallingford, Connecticut

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The employees at this establishment are very friendly and very helpful. Everyone is very helpful and they offer drop off and pick up service. I would recommend this location to other local renters in Meriden. read more

They rented me a car that was damaged and then the pin the blame on me! I would give them less than one star if it was possible and I'm so mad that I still have to rent from them because hertz Rent-A-Car doesn't have any cars right now. The sale associate didn't acknowledge the damage on the contract and I got blamed for it. Word of advice always check your rental contract with enterprise because they will blame you for any damage. I hate this company with a passion and I hope they go out of business or get replaced. read more

I've used this office for several years whenever I've needed a personal auto or van. Every time they've met my needs. When I've searched the online site see what I needed and what it cost, I then called them directly. Generally they have, or with advance notice (like a cargo van needed during prime moving dates, e.g, back to school, first of the months....) will get what I need....and the price they quote is often below the online quote. Staff has always been cheerful, accommodating and fairly flexible. I'll use them again, I'm sure... read more

The people that work at this Enterprise were Fabulous! When I 1st walked in I expected to sign my paperwork have minimal convo & go! The 3 Staff members were all very polite & gave super friendly C.S. I was so impressed here! I am part of a Union that gives discounts on rental vehicles. I couldn't print my coupon as instructed, Enterprise still accepted it & I was suppose to call in my reservations with my union discount. I wasn't aware but she told me for the next time this is how I am to do it!! Before I left I saw the car was pretty dirty 1 staff member said she would wash it for me but her boss said they don't do a great job but if I go to a car wash he will reimburse my out of pocket expense, just bring in the receipt! Wow I am very grateful for the way I was treated seeing that all this was for my Sons senior Prom ! Thank You Enterprise!! Also the Cadillac ATS I rented was a monster! Gorgeous 2015 Model! read more

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Poor customer service! Last month we had fabulous service at the Middletown location. We added an extra driver and all they requested was a copy of the driver's licenses. We were so happy with the service, we chose them again for our trip to Myrtle Beach. Terrible! A new employee named James sent us to another Enterprise location to add extra drivers and show proof of license and insurance. This was a different protocol than what we experienced just last month. Victoria, at the Meriden location, was rude and seemed bothered by our presence. In addition to showing our licenses, she insisted we give her our insurance policy numbers to verify our insurance. No one told us we needed this documentation. She insisted on calling the company to verify, which delayed our trip by an hour. We will be taking our business elsewhere! Not impressed!! read more

Not only did they charge my card without my authorized consent, they took my deposit, and ripped me for extra money right from the start. I got a car that smelled like cigars and had cigarettes burn Marks all around the back seat. The regional manager is a liar and bounced me around so they didnt have to end up waiving my damage protection. I had full coverage on my insurance this was a first time experience for me to need a rental because of a not at fault accident. I will use Hertz or barrow a car next time from someone else. I got the run around from the Manchester location to swap out my car. People saying they didnt say they couldnt swap it out and the regional dipshit Dan lying for his employees so he didnt have to refund my contract of damage protection. Fuck this company in general, just like any of those rogue "stealerships" out there. Will NOT have my business again. Especially not for my coming up trip to Michigan. read more

I have had good luck with the Meriden Enterprise location. It is conveniently located near my job and the employees have always been pleasant to deal with. This rental was seamless as usual and I was happy to see that they had a Fiat available as I had long wanted to try driving one. It was a fun ride while my own car was in the shop! read more

fairly unfriendly people - first time i ever rented a car that had NO gas. I was told not to worry about returning it filled

I have always had an amazing experience at this location. After Nick left the property and a new manager came in named Garret, things at FIRST were great! Not to mention that I am a faithful customer that spends a chunk of money there and am a gold member with enterprise. I just had the most rudest conversation with that so called manager Garret as they charged my card for having a vehicle for 2 days. Not true. I had the car 4 hours past its returned time and in trying to rectify this situation, he actually used the words "since I took advantaged of the time" I am being charged a full day. Are you kidding me?! And to be sure I asked repeatedly if he is sure he wants to use the words took advantaged and he repeated idly said yes!!!! Disgusting choice of words coming from any manager! I am a general manager at more than one property and those choice of words lost a loyal customer forever at this branch! I am calling corporate as he made me feel low and not valued!!!! read more

Don't rent from here. I am an out of town renter. I called for a pick up and no one came. I had to call and find out why they hadn't arrived. When I called I was told I they couldn't rent to me because I was not from Connecticut so i had to use a credit card and not a debit card. You would think this is something they would confirm when I called to confirm my reservation. I will take my out of state money to Thrifty. . read more

I've had good experiences with Enterprise Rent-A-Car in Meriden. Garrett and and the others have been really accommodating. I was a little late with bringing the car back Saturday and he understood. He said that 'We have all been there and not to worry this time'. The time before, the car wash guy was on a break or off that day. The car was still extremely wet from a previous wash.The agent, without me asking, quickly dried the car off. I look forwarded to renting cars from there in the future. read more

I always use enterprise and had a great experience but the last few times have been not so good the vehicles have been dirty left with no gas. The employee's have been very rude also like they dont see you at the counter i felt invisible. I said i have rented from this location for many years and it bothers me that this location has gone down hill so fast. The old manager was a very nice guy almost ever time he would upgrade my rental at no charge because i rent from them so much. read more