Poor to no response from the location manager 2 weeks prior to when rental was needed. 2nd…read moreindividual attempted to assist, however, no return call to resolve issue. Everyone stated busiest time of the year to rent a vehicle, that's why I started 2 weeks out at managers recommendation a year ago. Immediate response from competitor. Good luck with the draw of personal available.

I see that this company hasn't had any bad reviews recently and I'd like to add. I reserved a car a…read moreweek in advanced only to get a call, on the day I'm supposed to pick up from them, to say that they do not have the car that I picked out. Don't trust what the website is showing you. They don't have a fraction of the cars that are available on their lot. when I was going through the list of cars that shows available on the site they told me that it wasn't on the lot . Both workers I talked to today sounded like they were high/ just waking up(4pm btw). I don't see how you can be so lazy when you barely get any service as is. Don't rent from this place or the enterprise that's right next to them. use turo

Car was great and wonderful folks at the location!…read more Jetta SUV is neat because it has cold air for your phone charger

Their customer service was horrendous. I made a reservation 6 weeks in advance for a convertible…read moreonly to get denied my reservation the day before my vacation. I even received two confirmation texts during the 6 week reservation. Then they offered me another vehicle at a lower price and on pick up they didn't honor, denied my rental and this 60 year old single woman (me) had to walk off the premises. I can't even believe it.

Why can't I give negative stars here? This place makes for a truly abysmal experience. Just avoid…read moreit - In fact, avoid the company in general; there are other choices. Despite reserving the style vehicle I needed a week in advance, I went to pick-up and was given a downgraded (smaller vehicle) at the larger vehicle price point. Dan, who really is in over his skill set managing this location (chided me and hung up during our call) offered to give me a rental credit, lowering the price. While that, at first, sounds almost fair all that was really accomplished was that my bill is now about what it should be renting the smaller vehicle. If I was price conscious here, I would have just selected something smaller to begin with. Calls to Enterprise's customer "service" resulted in anything but resolution, including: 2 calls committing to my getting a phone call from the area manager (that did not materialize) 1 call that resulted in getting hung up on (guessing Indian call center with this one) Why I was not contacted in advance, and while I would have had time to make other arrangements, once the dream team at this location realized they would not have the vehicle I wanted is, truly, a question for the ages. I now am left in the situation of needing to leave at dawn tomorrow in a vehicle unfit for purpose and for which I overpaid. Do yourself a favor and spend your money elsewhere.

Ryan B. At this location was really quite unfriendly. I tried to ask about a possibly upgrading my…read morerental as I was unaware of the upcoming weather and wanted something a little safer to drive. He was rather rude about it saying I should have rented what I wanted in the first place. I wasn't asking for a free upgrade. Every question I tried asking, he cut me off and rolled his eyes. By far the worst rental experience I've had thus far.

I would highly recommend this place to rent a car. They have awesome service. They will help you…read morewith anything you need if anything goes wrong. If you have a problem, they will fix it. I give him a five star.

-- A Complete Corporate and Location Failure. Never Again…read more I will never rent from Enterprise again -- and I urge anyone considering this location specifically to look elsewhere. This disaster didn't start at this branch. My reservation was made two months in advance and was mishandled by Enterprise's own customer service representatives -- not once, but twice. Each time, I had to call back to have it corrected and reconfirmed by Enterprise's customer service team themselves. I was escalated to the corporate team on two separate occasions and was told I would be contacted. Three weeks later -- still nothing. Enterprise Corporate has completely ignored me. Then came the final insult: I drove 40 minutes to this location to pick up my reserved premium SUV, only to be told it wasn't available. Manager Sara's solution? Offer me a minivan at the same premium rate for my premium suv. No discount. No apology. No accountability. When I declined to pay a premium price for a downgraded vehicle, she refused to adjust the rate -- full stop. I expected a manager to apologize, problem-solve, and make things right. Sara did none of that. She was dismissive, unprofessional, and combative from the start. When I asked to speak to someone above her, she told me she was the top of the chain and that the owner -- who apparently runs this as a family-owned branch -- was unavailable. "Family owned" is supposed to mean personalized, accountable service. This was the opposite. I then asked for Corporate's phone number so I could seek help myself. She gave me the wrong number -- twice -- while I stood there trying to reach someone, anyone, with a trip planned and only hours to spare. Her final response? "I'm not renting you anything." She refused to rent to me entirely. I was left standing there, stranded, with a reservation, a trip about to start, and zero support from this branch or from Enterprise Corporate. For the record: I did find my premium SUV at another Enterprise location. Sara does not get the satisfaction of thinking she left me without options -- but the damage to my time, stress, and trust in this company is done. To the owners of this branch: your manager is actively turning away paying customers with reservations, refusing to problem-solve, and providing false contact information to prevent escalation. She is costing you money and your reputation. I hope you are fully aware of the shots she is calling in your name. Enterprise as a whole: three weeks of silence from Corporate after two escalations is inexcusable. This level of disregard for loyal customers is exactly why you lose them permanently.

We were victims of Spirit airlines overnight closure while vacationing down in Florida. Both…read morelocations were more than friendly and accommodating with helping us find a good vehicle to get us back home. When I got back to Detroit to drop off the car I mentioned some issues with the car I had noticed, nothing of significance, and it wasn't said to complain about those issues, it was more of a FYI for the next guy. they really hooked us up with a good discount over it!! I repeatedly said it was unnecessary but the gentleman who helped us insisted and said that they were just happy to help. I wish I had remembered his name because it was truly such a blessing after losing our flights last second like we did. Would have loved to have given him an extra shout out!! I've never wrote a yelp review before but I felt like this earned my first! I will absolutely, without a doubt use enterprise again!!! Thanks enterprise for saving the day! :)

Somewhat quick in and out. The faulty child seat was adjusted by Zach... I appreciate his hard work…read morefor that gesture. Rented a Ford expedition. It was clean, and high tech ... 5stars. The girls enjoyed Candyman as our driver. Very friendly and helpful!!

Tanu helped me get into a safe and affordable rental. I was impressed by her customer service and…read moremultitasking skills! thanks Tanu!

Excellent customer service. "Tanu Singh" did an awesome job and was super easy to work with…read more She also came out and showed me the entire cars that were available to chose from. It was super hot outside that day, and she came outside with no hesitation 10 out of 10. Very polite, super easy to deal with and very professional.

I had a great experience using this location. I picked it because it's down the street from my…read moredealership, where I was having auto body work done. My car insurance set up my rental and everything went smoothly. I had to call to make sure they had a car ready. I can't remember the guy who I talked to on the phone, but he was professional and very nice. He was also the one who helped me when I picked my car up. I'll update his name later. I had the same great service when I returned my rental and another associate drove to the dealership.

I don't usually leave reviews, but what I experienced at Enterprise Rent-A-Car needs to be shared…read more The way the manager handled my rental process was completely unfair and extremely unprofessional. After waiting an entire week for a vehicle, I arrived ready to complete my reservation, only to be met with employees who showed little interest in helping and a manager who made no effort to resolve the situation. Instead of working toward a solution, I felt dismissed and overlooked. No one took the time to properly explain my options or even attempt to assist me. It honestly felt like they had already decided they weren't going to help before the conversation even started. When leadership sets that tone, it reflects poorly on the entire location. To make matters worse, I'm not from this state and urgently needed that vehicle to get back home. Being turned away after waiting so long left me stranded and under a great deal of stress. A situation like that requires empathy and professionalism -- two things that were clearly missing. I also couldn't ignore the difference in how other customers were being treated compared to my experience. It raised serious concerns for me and left me questioning whether I was being treated unfairly. No customer should walk into a business prepared to pay and follow the process, only to feel disregarded and unsupported. This experience showed a major lack of leadership, accountability, and customer care. Enterprise is a well-known company, which is why this was so surprising and disappointing. I hope this location takes a hard look at how their manager and staff interact with customers, because no one should have to go through what I did just to rent a car.

Great experience! They went above and beyond to get the rental car I wanted. Additionally provided…read morea shuttle service to the car mechanic for me. 10/10 recommend

Nathan is the man! Professional, Kind, and willing to please. You get that old fashion customer…read moreservice that is second to none. When you go to this location.. ask for Nathan. I will be back only because of Nathan.

Tony L. took care of our return quickly and efficiently. He was also smiling, very happy and a…read morepleasure to do business with him.

I WAS PROFILED AND DISRESPECTED AS A TRANSGENDER WOMAN AND MEMBER OF THE LGBTQ COMMUNITY BY…read moreENTERPRISE !!! I have rented from Enterprise on numerous occasions over the past several years. Yesterday I went to pick up a rental car from the Waterford Michigan location and was disrespected because I am a transgender. I was told that my appearance, address, and driver's license didn't match my profile, yet I have maintained my appearance, identity, identification, and address for the past several years and rented from Enterprise on numerous occasions with no issues. I was asked to provide unusual proofs of identity and residency that had never been requested in the past and that nobody would likely be carrying with them when they rent a car (such as Utility Bills). I explained that I had never been treated this way or asked for such unusual pieces of identification at Enterprise or any other establishment and had rented numerous times over the past several years at that location and the Auburn Hills location. I expressed that nobody caries utility bills with them, and even offering my drivers license, social security, and items with my name and address, such as vehicle registration, car insurance, medical insurance, AAA card, and bank account apps, all with my name and address, I was continually told none of that would be sufficient without utility bills, and was turned down without being provided a vehicle. I then reserved a vehicle at the Auburn Hills Michigan location, and was treated with even greater disrespect when I went there, with the Enterprise representative very coincidentally using the exact same statements. I am quite certain, based on being treated the same way at both locations, that the representative at the Waterford location called the Auburn Hills location and they CONSPIRED TO CONTINUE THEIR DISCRIMINATION. For almost 3 years, I have been doing home care for my 84 year old mother who suffers from bone cancer, and just as the previous times I rented a vehicle over the past few years, it w because I need a vehicle so that I can tend to her needs and get her to doctor appointments when our vehicle is in for repairs and service. THE TREATMENT I RECEIVED AS A TRANSGENDER FROM ENTERPRISE WAS A HORRIBLE EXPERIENCE TO ENDURE; IT WAS UNEXCUSEABLE, UNPROFESSIONAL AND DISRESPECTFUL.

I reserved and picked up a car in May of this year. It was full of dents on nearly every side of…read morethe car. I went with the representative and documented all of the dents observed on the car before I left the lot.. the representative did not provide me with any record of their vehicle inspection. I dropped the car off in Ohio the next day without incident. Two months later, a rep from corporate is calling me, accusing me of causing the damage on the rental car, which I clearly did not do. both Avis corporate and this Avis site have been extremely unhelpful and uncooperative and sharing any of the vehicle inspection records associated with my rental that would clearly show that I do not cause any of the damage that they accused me of being very aware of renting from this Avis they clearly do not care about your customer satisfaction, and you can be charged a large repair bill for damages that you did not do. Stay away unless you want a horrible customer experience

I have been renting my cars here for a long time. Staff always get the job done even if it's last…read moreminute. Eddie and staff is the BEST!!!!!!!