Since this is a very small regional airport, this location of National Car Rental is a…read morecounter-service-only type (which isn't what us top-tier loyalists expect and enjoy about National). Service was pretty decent and though there were 4 people in front of me, I didn't wait long. Also, the young lady at the counter gave me what I needed in a vehicle, which was a mid-size SUV. The car was great, nicely cleaned and in great working order. Returning was simple; they weren't open, but I took my key inside and dropped it in the box. Overall, regardless of them not having the Emerald Isle, the rest of this experience is why I choose to only rent from National!

AVIS messed up my reservation (boooooo AVIS)! Told them to stuff it, went over to the National desk…read moreand got the car I wanted, at a lower price than my original rez, in 10 minutes. National is now my go to car rental company. What more can I say? Going to TRI-Cities? Renting a car? Go National. Period. PS: Rented a Chrysler Town and Country. It was basically new, clean, w less than 1000 miles.

We had reserved a rental from empire a month in advanced, while picking the rental up after paying…read morefor said rental we noticed the inside of the car was dirty, the car was due for an oil change, & while we were on vacation wires started showing out of the rear tire. We have used them for years but we will not be returning. if you go with empire inspect your rental before hand! When you pay that much for a rental you shouldn't have to worry about things like that on your vacation. Highly disappointed!!

Our experience with Empire Rent-A-Car on Saturday morning, May 18th. Our reservation was for a Ford…read moreF-150 pick-up truck which was simply not held for us. We received no call ahead of time so we could make other plans. Being a Saturday morning, there were no other options available in town or the vicinity. Our plans that day were ruined and no solution was offered. Very inconsiderate and unprofessional. This is amazingly similar to what happened: https://youtu.be/A-brgkkjnHc?si=kQqzuOr8MwoiDjnh

Too expensive compared to its competition. Cars are the same so why the discrepancy in cost?read more

Oh I am so angry right now. First time tried hertz. NEVER AGAIN!! Started trying to call around…read more8:15am. Number given to me by my insurance agency. Called at least 15 times in a 2 hour period. No answer or call failed. Then went on web. No reservation. Called 800 number and waited 20 min for service. Sent me to another 800 number 3 times. Each time I called I had to wait at least 15 minutes. So here I am a body shop where the last 800 number got Hertz on line. Person on line said it would be 20-30 minutes before I could be picked up. This wait wouldn't have had to happen because I tried to give them 1 hour notice without success. It is now 10:54 and I'm still waiting. This BS continues. From 8:15 till who knows. Never had problems with Enterprise. Will resume when I find out how I'm treated at Hertz car rental agency of Boone NC. So far it sucks the big one. Just call me KAREN. Now 1128 and still waiting. Been waiting since 1014 to be picked up. Now 1151 and I tried to call again. Got Hertz on Second time. Stayed he had customers in lobby and would be by in a few minutes. I heard that an hour ago. Finally picked up. Hertz inside hotel lobby. Only one employee. Gave me only car they had, a black Corolla. Same one they picked me and another customer up with. No they did not resanitized. Left parking lot at 12:56. Shame on you Hertz. Ruined my day completely. I will bad mouth you to all who listen