Another amazing experience with this location! Only have rented a car here twice and both times have been phenomenal. We needed a rental last minute, tried reserving one thursday night for pick up Friday-drop off Saturday and online they kept saying they were sold out. We came in Friday and spoke to a Mr. Tavaraus Wade and he let us know he couldn't make any reservations at the moment as there really were no cars in stock, but to come by Saturday morning and he would have a car ready for us. We stopped by Saturday morning as soon as they opened and there car lot seemed EXTRA full. Mr. Wade was there and ready to rent us out a car. we asked for a basic sedan and got a spacious small SUV for the same price! Awesome! Even through the rain, Mr. Wade walked/ran us to the car to give us a quick run through on the contract and sign some paper work and we were on our way! the whole process didn't even take 10 minutes, it was absolutely amazing. We were able to go on our trip, and come back Sunday morning for drop off with no problem. Quick and easy! I will never ever ever rent a car from any other location or rental agency as far as this Enterprise is open and exceeding expectations as they have done so far. Thanks Mr. Wade and Bird Road Enterprise :) read more

I'm extremely disappointed with my recent experience with Enterprise Rent-A-Car. I had a confirmed reservation for a van, and when I called simply to adjust the pickup time, I was told, without any real explanation, that they had no availability for that day. What makes this especially frustrating is that I already had the reservation. I wasn't asking for a different vehicle or a different date, just a time confirmation. Instead of helping me, the representative told me I would need to "look somewhere else" because they no longer had the van available. This left me completely stuck, forced to search for another rental at the last minute, which is stressful, inconvenient, and unacceptable when you trust a company to honor a reservation. What's the point of booking in advance if the reservation doesn't actually guarantee the vehicle? The lack of accountability, the poor communication, and the inconvenience this caused makes me seriously reconsider ever using Enterprise again. I expected better professionalism and reliability. Unfortunately, that's not what I received. --------------------------------- Estoy extremadamente decepcionada con mi reciente experiencia con Enterprise Rent-A-Car. Tenía una reservación confirmada para una van, y cuando llamé simplemente para ajustar la hora de recogida, me dijeron, sin ninguna explicación real, que no tenían disponibilidad para ese día. Lo que hace esto especialmente frustrante es que ya tenía la reservación. No estaba pidiendo un vehículo diferente ni una fecha distinta, solo una confirmación del horario. En lugar de ayudarme, el representante me dijo que tendría que "buscar en otro lado" porque ya no tenían la van disponible. Esto me dejó completamente varada, obligada a buscar otro alquiler en el último minuto, lo cual es estresante, inconveniente e inaceptable cuando confías en una compañía para que cumpla con una reservación. ¿De qué sirve reservar con anticipación si la reservación realmente no garantiza el vehículo? La falta de responsabilidad, la mala comunicación y el inconveniente que esto me causó me hace reconsiderar seriamente volver a usar Enterprise. Esperaba mejor profesionalismo y confiabilidad. Lamentablemente, eso no fue lo que recibí. read more

this place rents cars that are unsafe and will stall on younin the-middle of the road. do not rent from this place. go to the airport

Really bad experience this people treat others like animals and they don't have space for the cars entrance is the exit at the same time I lose a lot of time trying to get out and the employees was un respectful go to other place your mental health it's at risk in this place . read more

One person working 90% of the time. No sense of urgency to get customers in and out. Cars are damaged many times.

I've been renting at Enterprise for about 5 years and I've never had issues. My local Enterprise is in Kendall but I recently visited this Bird location and it did not fail me either. The gentlemen were very attentive and friendly. They provided my service efficiently and quick. I am also very conversational and so were they and that for me made the experience more pleasant. Will definitely keep renting with them in the future! read more

This was a terrible terrible experience. From start to finish this place is an absolute nightmare. When I arrived I was given a car and the return date of the 16th. Half way through the reservation I was told they sold the car I was using. Why would you sell a car while it's being rented? They ask me to bring it in I bring the car in and fill the tank as mentioned. When I arrive they tell me sorry we don't have another car for you. Wasting all of my time. I told the lead I could not come back he told me to keep the car until the 16th when I was supposed to return it. 4 days later they are calling me telling me I need to bring the car back because it was sold. After telling them I went and was told I could keep the car they offered to come and exchange the vehicle at my house which I agreed too since it went from the text that was sent being a courtesy to me needing to return the car as soon as possible. When they arrived they brought me another car and everything was smooth. After returning the rental car I realized I forgot something in the car and called them to ask if I could come pick it up the next day. The gentleman who I spoke to mentioned to me that wouldn't be a problem and he would go and grab the item and keep it for me to pick up. Next day comes I call to notify them I am going to pick it up where they tell me nothing was found in the car and the detialers did not report anything missing. When I explained to them I spoke with someone the day before who said they were going to grab what I left and keep it inside for me to pick up I was told "I'm not sure who you spoke too that person doesn't work here". If you want to be robbed, have terrible customer service, get your car sold in the middle of your rental agreement then this is the place to go to. 0/10 would not recommend this place to anyone. read more

, my representative she was sure they would cover the cost however she did a 1Day contract instead of the 3 weeks that was on the reservation indicating that I need to return the car by 6:00am or be charged another day of $100.00 rental started at 545 pm and must be returned by 6:00am or be charged for 2 Days at $100 per Day. I questioned the overdue service light and was informed that I needed to drive more miles before it can be serviced bring it back so that they can change the OIL This is an ELECTRIC VEHICLE! It needed service but How many electric motors need oil changes? NONE when I reached home and was able to read the contract I attempted to call Rachel and also text her with no response 15 hours later still no response. I returned the car approximately 4 something in the am to avoid being charged 2 Days at $100 a Day. I was never told by Racheal that i would be paying any charges but written the contract in a manner that I could possibly be charged not only 1 Day but 2 Days. Attached you will find the dash notice of overdue service. This May be common practice for price gulging. Just because someone listens to you doesn't mean they are naïve. read more

Enterprise Rent-A-Car - Personal who deceived and was untrue About charges and service overdue - Car Rental Near Me - Miami, Florida

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FYI don't waste your time emailing the address they commented- they don't answer. Horrible customer service, the car feels like they bought it off a used car lot. read more

Great and friendly service. The stuff there is amazing and helpful. Flexible with timing of vehicle return. Very responsive.

Rented an SUV from the Brickell, Miami, Fl location for 2 days. We were upgraded to an Audi SUV for the same price...the car was very clean, the agents were all very friendly...the drop off return was simple, which was handled by Sebastian Sabet- very thorough, friendly and professional ! An overall great and uncomplicated experience Leticia Huron and Paul Manuel read more

Exceptional! Very grateful for the assistance which Luis, Obi and Zane provided. The staff at this location makes a difference! They went above and beyond and exceeded my expectations with their willingness to assist! Highly recommend! read more

Terrible management I'm still sitting here an hour later after reserving a car. There are 10 other people who also have reservations that are waiting as well. They are not prepared with vehicles It's a small space in the waiting area. Yes masks are on. But doesn't matter I'm so mad right now you can't even imagine. How can they not forecast appropriately and have the vehicles on site when they have all of these reservations ? Patrons are not happy at all. It's also hot in here because there are too many people. They are waiting for returns in order to be able to provide vehicles. Never have I ever had to deal with this when renting a car. My time is valuable. So I certainly hope someone contacts me for compensation. read more

Enterprise Rent-A-Car - There are more people than this but they are outside. - Car Rental Near Me - Miami, Florida

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THE ABSOLUTE WORST CUSTOMER SERVICE EVER! We went in today to make a reservation and when we walked in not one staff member acknowledged our presence so we sat and waited for "our turn". After 15 minutes I asked one of the employees what kind of system they were using to know who was next since they weren't even bothering to greet anybody that walked in. His reply was, we see you and when we get a chance we will get to you as he answered the phone while speaking to me. I then said but I think it's rude that your not even greeting your customers and he said we're busy can't you tell? I said and you can't multitask and greet a customer? He then replied I'm multitasking now by talking to you and answering the phone and furthermore if you don't like it there's 20 other car rentals out there that you can go to! At which time we said you're absolutely right and walked out. I will be reaching out to your headquarters in writing about this because you SHOULD NOT BE IN BUSINESS IF YOU EMPLY PEOPLE WHO DO NOT CARE TO TAKE CARE OF THE PEOPLE THAT ARE SUPPORTING YOUR BUSINESS WITH THEIR HARD EARNED MONEY. read more

The team at the Bird Road Enterprise Car Rental outlet impressed me with their professional coordination and short-notice arrangements to get each customer taken care of, with a smile. read more

I went in to this Enterprise Rent A Car because the dealership where I dropped off my car for service allegedly doesn't have loaners as much anymore, so they make you rent a car from Enterprise. I don't believe that, but okay South Motors BMW I will go with it. Anyway, I was give the Toyota Camry as the rental. Whatever, it wasn't the best but okay, it drives and I didn't think it would be that much of a disaster. Well, the car I rented apparently had a nail in the front tire, yep on the side of the highway and all!!! Enterprise's call center for emergencies was no help, waste of time, even my own AAA wasn't much help, so glad the Road Rangers were there to assist me! Love them, but as for Enterprise never again, if I could help it! The worst customer service experience and the car wasn't the cleanest either! If you can go to another rental car company if you are ever in need of one. The agents at the Bird Road location I went to switch out the Toyota Camry weren't very nice or helpful either. They gave me this super dirty and rancid Ford Mustang to switch because according to them they didn't have other cars. Whatever, total nightmare! Stay aware from these people and Enterprise. read more

Service is horrible especially with new management. They don't answer the phones. Customer service at it's worse especially while dealing with the manager. Worse personality ever to deal with customers and expect good reviews. I've been a customer at this location for 10+ years and little by little this location has been going down the drain. Will not go back. read more

Really small, unorganized and unprofessional. There is one staff member, young guy who really is great. Unfortunately his Co workers ruin the experience. They don't greet you upon arriving, they look frustrated and annoyed by customers. I will never use enterprise again. Worth paying more for better service. read more

Great experience! Excellent service, both over the phone & in person. Super courteous & helpful! Johans & Anna were especially great. Although I have a closer one in the Gables, this will definitely be my go-to! read more

If I could give 0 stars I would. GO SOMEWHERE ELSE FOR YOUR RENTAL! They will hold your reservation for 30min (NOWHERE WHEN MAKE YOUR RESERVATION IS THIS INFORMATION GIVEN) then give your vehicle away. I was 45 min late (15 over the cutoff). I was discarded as a customer and was told my car was given away. NOT A SINGLE ATTEMPT to try and put me in a different vehicle or another location. Just, its your fault not ours, NEXT. Complete disregard to try and help a customer through a situation. The manager would not even go out and manage. Just sent the agent to say there was nothing to be done. I will gladly pay more and go somewhere else. read more

If I could write zero stars I would. Absolute worse service of my entire life. Extremely disorganized. Corporate has to come and rearrange everything and get new staff or this place needs to be audited. I had an appointment for 11:30am waited for almost TWO HOURS to get a car. Then, they wanted to give me a smaller car then what I originally paid for and they did not budge so I had to wait longer. A DISGRACE. read more

So I would always go to this particular location because the service was always so amazing. Slowly this service has been circling the drain but of course like all things I like to give people chances because experiences may vary from time to time and person to person. But it has been already about three times that the service has been sub-par and this last time was the last straw. I went to pick up a car with my aunt for a vacation we were having. We rented a small SUV and expected as such. Let's start with the customer service: There was no order to the madness that was happening when we arrived. Apparently everyone was being taken care of but no one had been finished being taken care of. One of the ladies that was working there said when approached "Im taking care of five people right now, let me finish with him and then I'll be with you." 5 people? Why can't people get service one at a time and be done with it? There were no numbers or any way to be called it was just random. People were visibly upset. When we entered there was also a horrific smell to the place like someone had used the bathroom and it had permeated through the whole place. Gross. Thank god this isn't a restaurant. When we finally got attended the guy looked like he hated his job. Maybe it was the horrible smell of this place? I'm not sure. Regardless he was angry and short with us but we were polite the whole time and quick. When they finally gave us the car they had just washed it. The car wreaked of cigarettes and weed. Awesome. That's all my four year old needs. To top it off the car was in empty. Not quarter tank or almost empty. EMPTY. The arrow was almost at the end of the red. Great. So I had to get gas right away and pray the car didn't stop. Skipping to the day of the return we called the center to ask them a question about the return. They left us on hold for a good 20 minutes. I finally told my aunt to just hang up. I'm not going back here again. This is by far the worst enterprise. What a shame from going to the best to the absolute worse. read more

I've been renting vehicles from this branch for several years now and all I can say is that I'll go to no other branch. Everyone in the staff is courteous, dedicated and caring. The vehicles are always clean and in perfect condition. Best of all,since they are not at the airport, the wait times are minimal, so you are in and out in a jiffy. read more

Excellent customer service and they picked me up from my destinations. Car was clean and good choices.

This review is for the bird road location. First off, I had a reservation at 8:30 am on a Tuesday. I get there and was told that there were no cars available and that I had a minimum of a 45 minute wait. Why, oh why, if they knew this, did they not contact me to let me know? They had my number, they had my email, and chose not to even bother to let me know. Worst customer service ever. I will never again contact this company for a car rental. They must have so many customers that they don't care. Well, good for them. read more

Overall rental experience was good. Employees were very nice especially the female manager on duty. She even offered to switch out my car during the week because I got a minivan which is not what I wanted. Shame on Enterprise!! They charge you $3.95 fee for EVERY DAY you go through A toll. I ended up paying more in toll fees than I did in tolls. For shame. When I called Corporate for an explanation of charges so they could explain how it was possible that I was being charged more for less than two weeks of tolls than what I pay in total every month. No employee ever bothered to explain to me that they charge DAILY fees. read more

Great Job Casey for working under pressure! As she was rushing to handle phone and walk in customer, she maintained calm, professional and pleasant. I was walking out to my rental Jose apologize for the delay, no need to apologize you guys did great. Good workers are hard to find. read more

Gunner (not sure if this is his real name - tall hispanic guy with a beard) is absolutely the worst car rental attendant I've ever dealt with. My wife works for Cardinal Health and I work for JP Morgan, this branch will surely be red flagged. We rent cars all the time and have never had this type of treatment or issue. Pushing unnecessary insurance and denying a corporate code to increase rate. It's atrocious anytime, but even worse during the holidays. He mentioned to contact the regional manager Rita and called my wife hunny. What is this? David, I sent you the email and received a response from a Marketta who had no idea about our issue. Thanks for your response, but we rented the car though National... no issues whatsoever with insurance or our corporate code. Also, we received a much better car! (Grand Cherokee, you were giving us a small Mitsubishi Outlander) Seriously, thank God for @nationalcarrental read more

Not satisfied at all. We ordered a convertible for the week and the top didn't go down. This left my 4 person family stuck in the confined spaces of a small camaro. When we called to get a new car, service was egregious. It took 10+ calls for us to finally get a new car brought to us. We called repeatedly and visited 3 different enterprise dealers to try to get the car fixed or get a new one. Not only were we not shown any sympathy but we're not given a new car or good customer service. I will definitely not be using enterprise ever again to rent my family and I a car. Definitely would not recommend read more

Worst service I have ever gotten in my life! I have been calling for the past two hours and they keep picking up and then hang up on me. That is not how you should treat customers especially when they have no car and are trying to resolve a problem. read more

Worst enterprise location. Staff is very rude. Been a loyal customer for the last 12 years time to change. The car needed an oil change and the guy said he would reset the sensor and also offerd for us to take the car for an oil change. And keep using the same car! Wtf why would I do enterprise job and pay them read more

Worst experience ever !!!! Don't go there, after 6 months I rented a car and paid my bill in full they charge in my credit card 250 dollars. So they kept my credit card in the record for 6 months ???? When I call them they told me that was a payment pending in my account, so they wait 6 months to charge me when I have the final receipt and I already paid in full and second why then don't charge me for the total they said I owe and instead they charge for the deposit is required to rent a car, to be honest they tried to use my credit card for someone else, and I'm not that dumb for not check my statement every month, so be really careful when u go to this brunch, I already went to Enterprice corporation and I open a file in better business bureau, cause when I call them they were rude and hang in the phone They go on charging my American Express please save a headache and never go to this branch in bird road, they told me to contact the email for solve this problem and send it twice and come back with a general mail that is delay and after a few days I received a notice that my mail wasn't send, they are a joke !!!!!! Today they contact me to go on charging my credit card !!!!! Pleaseeeeee never go to bird road agency, they are thieves thanks !! read more

Enterprise Rent-A-Car - That's my invoice paid in full by April/May and in December they still charging my cc !! Be careful they are thieves - Car Rental Near Me - Miami, Florida

This was the WORST car experience I have ever had. They are filthy and very rude, my rental was infested with ROACHES!!! I almost had a car accident because a roach was crawling on me. They were very rude over the phone and took zero concern on prioritizing changing the car. It took me 3 days and had to be late for my job because of this inconvenience. I will never want to book with them again. read more

Enterprise Rent-A-Car - Car Rental Near Me - Miami, Florida

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I have to say I love enterprise, never had an issue. But this location WARNING is terrible. I went to return a car because of covid-19 they don't let anyone inside. They would not take my keys. The employees are inside chit chatting while the customers are dying of heat stroke. In Florida is 90+ degrees very un profesional and as a customer very unappreciated. The manager was terrible just excusing his practices not willing to work with you. Save yourself a headache and go somewhere else read more

Alfredo the manager at this Enterprise location is the best. He has the best management skills I've seen in a long time. He went above and beyond to make us happy. We arrived there upset because we made the mistake of going to Hertz first. (Hertz car rental gets an F all the way) My husband & I left Hertz and walked over to Enterprise. Alfredo recognized my husband's frustration and he used his customer skills to diffuse our frustrations and to make sure we left his location Happy customers with a car. Thank you Alfredo & Enterprise !!! Keep up the great work read more

Been waiting on my rental for an hour and half Agents are washing cars and cleaning them inside all I can say about Enterprice Rent A Car on 7275 SW 40 Street please do not rent a car from here Worst experience I have had on a rental car agency DO NOT USE Enterprise ever read more

Disorganized, had to wait over an hour outside to get service. Everyone waits outside in the parking-lot due to COVID. The half dozen folk waiting were pissed. Doesn't seem logistically well though out having people waiting outside. The manager Fred never came out once to help the couple of employees that were overwhelmed. I was attended to by Pedro who was very pleasant and constantly apologizing for making me wait. Car was dirty and again the reason was COVID made the cleaning crew go home so Pedro did his best to clean the car. Pedro's professionalism made the difference from me leaving. This Enterprise location is not convenient. Hertz just opened down the block and maybe trying them next time will be better. It pains me to say that I actually endorsed Enterprise at my employer for the fleet contract. read more

I don't understand how it takes them over 45 minutes to get me my vehicle. You knew about my reservation in advance. There is no reason to have me wait and then drive me to another lot. Get your fingers out of your butts and learn to run a business properly. There were four people working in the office and no one seemed to actually be getting anything done. read more

Had nothing besides a good experience thank you to Ernesto for being amazing and taking care of me I recommend everyone rents cars from enterprise only read more

I had such a great experience at this Enterprise! The staff was all very friendly, helpful, and professional. Emmanuel took care of us and he made us feel very comfortable/welcome. He got us checked in and got us in a car very efficiently, he made the experience what it was. I would definitely recommend this location to friends and I will definitely be back! read more