Greetings everyone! A few months ago I returned a rental picked-up in Gainsville, FL, where I sold my car and had to "get home." So I rented a car and turned it in just 5-miles from where I live in Live Oak FL. The "guys" and "gals" in Live Oak were a bunch of very kind, happy, and accommodating people. I even hugged a couple of them. A day or two later, I realized I had lost my GPS unit, and calculated I left it in the rental car, so I called them in Live Oak and told my story. In less then one day, they let me know they had found it and would be available the next day. So....I again experienced these "guys and gals" for the second time. And it was no-less than another pleasurable experience. Thanks again. Dick Francis, Live Oak FL... read more

If I could give 00 Stars I would rented the car didn't get the car I wanted thoughtful coverage insurance walked out the door he never put that on there had to go back in there looked on November 5th was told when I got back which was the 8th my deposit would be returned in one to two business days he didn't close out the ticket till the 16th or 17th just got my deposit back today as a cause of that I overdrafted in my bank account called corporate all during those weeks was told the district manager would call me back or corporate manager would call me back never received that call and my phone number was wrong in there and I corrected it the first time I called him still never received an email or call office never called either terrible terrible experience read more

HORRIBLE customer service!!! We got into an accident and had to rent a car through our insurance and instead of going through our insurance they charged our card WITHOUT permission. I would give this place 0 stars if I could never rent from here read more

Great people, and amazing service,even during this Covid-19 nonsense. Loved the car and the service.

If it was possible to give no stars we would! 100% DO NOT recommend!!! Worst experience ever!!! My daughter rented from an Enterprise near our home to drive to Florida and back. On her way home to Texas she had some alert lights come on. Upon recommendation from our location and Enterprises Roadside Assistance she went to the Live Oak location to get a switch out. So she backtracked 30 minutes to Live oak. THE WHOLE OFFICE was closed for lunch. In the middle of summer with lots of people traveling and potentially needing assistance. So after an hour wait an agent pops out for a minute to tell the 5 people waiting " Sorry we don't have any more cars and we also have a waitlist" After my daughter gets him back to explain that she was told by both our location near our home AND Roadside Assistance to come to that location to do the swap out he abruptly and rudely tells her " sorry we have a waitlist!" And goes back inside. Doesn't even offer to see if another location could help. This is my mid 20s daughter traveling cross country by herself- she needed to be in a vehicle that she could trust and I needed to know that she wouldn't be stranded at midnight in the middle of nowhere with engine troubles. Thank God for our location helping out to guide her to the location in the Tallahassee Airport who ultimately got her on her way. But the whole experience of backtracking and waiting for an hour and a half only to be told basically that they didn't care if she had an issue with the Enterprise rental, and that they had no time for her. We have never before in our 30+ years of renting our cars from Enterprise had such a disappointing - no : a horrible experience. read more

If I could give a negative star, I would. All I can say is that they sure are in the business of making money. I for the first time rented a vehicle so that my wife could surprise visit her sister and on the way back home, the roadway was damaged by water runoff. The front right wheel drove off the paved portion of the roadway and into the water runoff, which caused the inside of the aluminum rim to make contact with the pavement. That bent the rim. Well, 689.00 later, they tell me that they had to include nearly a 100 charge because they had to replace the tire for "safety reasons". The tire NEVER MADE CONTACT with anything, it was the inner portion of the rim. There were no marks, scrapes or even smudges on the dirty tire near the bent area. They claim it is still a safety issue and demand payment. I then requested the tire if they were going to bill me for it and of course, they claim the tire is not available. Thats because its back on the car!!!!!!!. Surely the rim is available but mysteriously the tire is not...... I WILL NEVER AGAIN RENT FROM SUCH A GREEDY COMPANY THAT HAS NO INTEREST IN THE COMMUNITY. That includes all of the other companies that you own with different names. I will also never suggest or recommend ANYONE. Fine, Greedy Enterprise thinks it was my fault, fine ! Ill pay for your brand new shiny rim, but I think its totally unfair to pay for a brand new tire (not even pro-rated) so that you can continue making a ton of money. #greedyEnterprise read more

The staff at this Enterprise site took a return of a cargo van and rented a car to me for a long weekend. They were friendly and very helpful. They were efficient and gave me quality service. I would recommend this office anytime. read more