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Avis

3.0 (2 reviews)
Closed • 8:00 am - 6:00 pm

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Hertz Rent A Car

Hertz Rent A Car

1.7(12 reviews)
0.5 mi

This place is wonderful, the best customer service! My husband I had belts twist in a tire on a 24"…read moreinch rim while driving on Interstate 10. After spending hours calling all the shops in town and neighboring towns we decided to rent a vehicle. Because it was extremely close to closing we attempted the closes rental companies first. We called Avis with no luck, then stopped at Enterprise and they didn't have any vehicles available to rent. With 2 minutes to spare before closed we rushed to Hertz in hopes they were still opened and had vehicles available. We pulled up to the building and the lights were off, however, I attempted to go in anyways. The young lady on staff (I did not catch her name because I was so frazzled) was setting the alarm to lock up but invited me in to see if she could help. Luckily they had 1 vehicle available that was just turned in big enough to fit our gear. She had me out the door in less than 10 minutes. We ultimately ended up finding a tire in Jacksonville and a local shop stayed after hours to fix it. I wish this location had a night drop box that we could have taken advantage of to leave the vehicle in Lake City since we resumed our trip after the repair to avoid the one way trip fee.

I was driving your rental when a 6 ft tractor retread came at me and I couldn't avoid it without…read morecausing a deadly accident. Damage happened to the car. The amount of fees you are charging me for this are insane. You are robbing me for your cost of doing business. It is unethical and a completely ignorant way to do business. Not only will I never use hertz again but I will be discouraging everyone I know to ban hertz. The amount of social media posts I will be making will cause even more to go elsewhere. You also charged me for a toll and I was never on a toll road. You seem to think you can just use my credit card as though you pay the bill. You are a rip off unethical and ignorant company not to mention your total lack of customer service as I have been trying to contact your claims department and never get a call back or a live person to speak with.

Avis - carrental - Updated October 2026

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