I had picked up my car at IND airport in the morning - the QR code reader was down, so an employee…read moremanually recorded my rental information and I was good to go (or so I thought). To my surprise, I received an email from Avis in the afternoon to the effect of "We're sorry you missed your reservation pickup window, and we cannot hold the car" which surprised me since I was driving said car. I called customer service and even weirder, they said the system had recorded me checking out the car and checking it back immediately the same minute. They suggested going back to the airport, but I didn't like the idea of driving almost 2 hours, plus there isn't a convenient place to park and walk in. So I decided to try the local Avis. Easy to find, and Micah helped me right away. He dug out my reservation and fixed the problem in the system, printing out a paper copy so I would see the dates/times were correct. As I left, I mentioned that the car had a low windshield wiper fluid warning, and asked if he knew anywhere I could get it fixed. He immediately responded, "I've got some", then went to my car and put in a full bottle's worth. He refused to take any payment, saying this was supposed to have been done anyway. Truly above and beyond in putting the customer first! Thanks to him for fixing what could have been a very messy situation, so I could drive with peace of mind. As a note: this location offers after-hours drop off, and it's also close to campus so a good option for visiting families (students have to be above 21 to rent).

Here is ANOTHER reason for the abysmal rating: Rented and…read morepaid for a minivan weeks in advance through Expedia. It was going to be used to relocate my son in St Louis. We were counting on it right through the day before when I even filled out an express checkout form. 30 minutes before we were scheduled to pick it up, we received a phone call that there was no van, and in fact, no other options were available. When I explained that we were already on our way there, the jerk says, "Well, keep drivin' south, I got nothin' for ya". When I said we had paid in advance for the rental, I was told that I needed to talk to Expedia to even get a refund. This was Purdue graduation weekend, and I tried to impress on him that they were really putting us in a bind. I was told to "try a competitor, but there was probably nothing anywhere." I asked how this could happen, and I was informed that they routinely over-book. Zero contrition, and totally unwilling to offer any solutions to the impossible circumstances they created for us. I will NEVER forget this abhorrent lack of customer service. Don't give them the opportunity to screw you over like they did us.

I rented a vehicle today from Hertz and had the worst experience. When I got the vehicle, the tire…read moresensor said it was low. I pointed this out to the clerk and he assured me that the tire was fine! As soon as I left the tire went flat!! I had to sit on the highway for hours waiting on roadside for help. Hertz charged me for roadside even though they gave me the car defective!! I'll never use this company again and the sad part is that Uber works with them to screw drivers over!! Both of these companies truly suck!! What happened to good old customer service!? Companies these days don't believe in looking out for the customer

In spite of calling ahead to make sure I had a vehicle, they didn't have it cleaned. I had to wait…read morefor them to clean interior and exterior. Then when I tried to extend my reservation, as they requested, the local phone line rang and rang...I literally tried for 3 days to get ahold of someone, even called reservation toll free number and they couldn't get ahold of anyone. THEN when I returned the vehicle I asked for someone to drive me 1.5 mile down the road--on the same road as Hertz to the body shop--they said no. It was 97degrees with a heat index of 105. Employee just kind of giggled and said, "Nope I can't". Only reason I'm giving 2 start is the car ran well, and they did give me a good rate.

This company rented us a car and my husband drove it 2.5 miles to pick up an order at Walmart and…read moreit started smoking. There was oil on the hood and engine. We had to call the after hours line because they had closed soon after we picked up the van. The van was really dirty and had scratches on it when they gave it to us. Drove it back to their lot and had the tow truck pick it up. We have been dealing with them ever since. They didn't even know where their car was and kept calling us telling us we needed to return it, even though we called their after hours line and did just what they said. We are still trying to resolve it more than a month later and still waiting for our refund. Never rent here!!

We were very disappointed in this company and the sneaky way they handled everything. Lots of…read morehidden charges... we ended up paying twice as much for the car as they said we were going to and for the 4 days we had it they had a hold on a $300 security deposit plus the $354 that we ended up paying for the car which was twice what we were supposed to pay. So all in all we were on an anniversary trip and had $654 we couldn't access. This is a very shady sneaking dishonest company and we will never us them again. And we will be sure to let everyone we know not to use this company. Zero stars

Awesome place very helpful, kind , respectful very nice help us with the rental when it was…read moredifficult helped me big time

Booked a vehicle and when I arrived they did not have one to give me. The person at the front desk…read more(who identified herself as the office manager) was rude and seemed surprised that I was not happy. Car rental agencies should not accept reservations if they can fulfill the contract. If you have other car rental options, DO NOT rent from Budget in Lafayette.

I called to inquire about rental car fees that would eventually be covered by insurance. I asked if…read morethere were set rates typically used with insurance companies, but the representative I spoke with (Sam) responded in a raised voice and told me he couldn't assist without an active insurance claim. I ended the call, as his tone felt unprofessional and dismissive, despite me simply trying to understand the process. Afterward, I called the Lafayette Enterprise location and had a completely different experience. The representative there was courteous and helpful--she was able to schedule a reservation for me using the insurance company's rate with no issue. It's completely understandable if someone isn't sure how to handle a specific situation, but professionalism and clear communication are still important. I hope this feedback encourages better customer service going forward.

Got there to pick up my car for a 5:30 reservation to drive to a job interview tomorrow and they…read morecasually told me they had no cars and since I used a travel agency to book it they didn't have a way to contact me. I find that hard to believe but also they had my full name, they could have googled me, and I have an account with Enterprise through which they could have looked me up. So it's almost 6 pm and everyone in town is closed. Thanks for nothing. They were pretty relaxed about being so incompetent. By the way my brother in law rented from them before and they gave him a car with a flat tire he had to go fix.

Was in and out with no problems. Conveniently open on Sundays when the other locations are closed…read more Not my go to location, but exceeded my expectations!

This was actually in January, but I forgot to post this review. We rented a van one-way to go from…read moreLafayette to Charlotte and it was available when we arrived. The main negative is that it was freezing cold outside and they wouldn't let anyone in the building. This was both ridiculous and maddening. We were able to return the van smoothly in Charlotte without any issues. However, these folks need to learn a thing or 2 about hospitality.

September, 2024 Visit…read more We visited Lafayette / West Lafayette, IN for my uncle's funeral. Our travel plans had us needing to get to Indianapolis for a flight. There is a limo option in town, and you can rent a full limo or ride on a bus like a hotel or rental car shuttle - both good options. For us, a better solution was... a one-way rental from National, which let us be on our own schedule, and to drive our own route... National... where Green Means Go... decades after I first started renting with them, it's still so nice to pick the car we drive. The Purdue University / Lafayette airport is not big, and that can be a nice thing, as often the other facilities, like the rental car offices, are less constraining... in that is the case here. The Manager was nice and helpful, and within a couple minutes we were on our way, with our pick of Malibus from the lot Thank you, National, Purdue University Airport! ----- ----- -----