We had an outstanding experience with Jacob Chambers at Hertz! After running into problems with…read moreanother rental company, we were worried our trip would be delayed. Jacob stepped in, found us a 12-passenger van, and made sure we could stay on schedule. He was professional, friendly, and true to his word. Everything he promised, he delivered. It's rare to find someone who goes above and beyond the way he did, and we truly appreciate the excellent customer service.

In spite of calling ahead to make sure I had a vehicle, they didn't have it cleaned. I had to wait…read morefor them to clean interior and exterior. Then when I tried to extend my reservation, as they requested, the local phone line rang and rang...I literally tried for 3 days to get ahold of someone, even called reservation toll free number and they couldn't get ahold of anyone. THEN when I returned the vehicle I asked for someone to drive me 1.5 mile down the road--on the same road as Hertz to the body shop--they said no. It was 97degrees with a heat index of 105. Employee just kind of giggled and said, "Nope I can't". Only reason I'm giving 2 start is the car ran well, and they did give me a good rate.

Incredibly unprofessional. Cancelled a reservation I made with a corporate account without…read morenotifying me. I showed up and he told me it was canceled in person. When I showed him the reservation didn't show as cancelled on my end, he said he didn't actually cancel it in case I showed up to "confront" him, he wanted all the information there. I should be able to expect that once I make a reservation, I will have a car. If overbooking is done inadvertently, the minimum should be doing me the courtesy of canceling the reservation in advance so I don't waste my time. It's bizarre that he expected a confrontation and chose to waste my time over that. Apparently this spot is regularly in the position of canceling folks' reservations and incurring anger as a result. Worse, I was easily able to make a reservation without my corporate account (at double the price) for the exact same time and car -- so maybe he just didn't want to let me take the car at the corporate discount price when he could make more off regular customers? It would explain why the app didn't show the location as sold out. I cancelled the second reservation myself because I won't give this location any business. The agent at the location - Mikah - was very rude, unsympathetic, and generally unprofessional.

Here is ANOTHER reason for the abysmal rating: Rented and…read morepaid for a minivan weeks in advance through Expedia. It was going to be used to relocate my son in St Louis. We were counting on it right through the day before when I even filled out an express checkout form. 30 minutes before we were scheduled to pick it up, we received a phone call that there was no van, and in fact, no other options were available. When I explained that we were already on our way there, the jerk says, "Well, keep drivin' south, I got nothin' for ya". When I said we had paid in advance for the rental, I was told that I needed to talk to Expedia to even get a refund. This was Purdue graduation weekend, and I tried to impress on him that they were really putting us in a bind. I was told to "try a competitor, but there was probably nothing anywhere." I asked how this could happen, and I was informed that they routinely over-book. Zero contrition, and totally unwilling to offer any solutions to the impossible circumstances they created for us. I will NEVER forget this abhorrent lack of customer service. Don't give them the opportunity to screw you over like they did us.

what a joke of an establishment. my wife, newborn and i were in a crisis after a break down on 65N…read moredriving from cincy to chicago. we got a tow to the lafayette exit. i booked a car through enterprise to get us back to chicago, after what was an already incredibly stressful day. the website allowed me to book the car and check into the reservation. the app said - hey you're car is ready and you're checked in. i thought we were in the clear. 2 hours after booking and checking in, i got a call from the location saying they didn't have a single car. not one. icing on the cake, i made reservations at every enterprise location in lafayette and the same exact thing happened. not a single car in all of lafayette. the employee i spoke with was not willing to troubleshoot or help me out in any single way, and actually got a little snappy on the phone with me. i'll stay away from enterprise in the future and take my business elsewhere.

They called me the day before the date I was suppose to get our rental and told me they don't have…read morethe car and told me to call around and see if another location had one. We booked it a week prior to avoid this.

what a joke of an establishment. my wife, newborn and i were in a crisis after a break down on 65N…read moredriving from cincy to chicago. we got a tow to the lafayette exit. i booked a car through enterprise to get us back to chicago, after what was an already incredibly stressful day. the website allowed me to book the car and check into the reservation. the app said - hey you're car is ready and you're checked in. i thought we were in the clear. 2 hours after booking and checking in, i got a call from the location saying they didn't have a single car. not one. icing on the cake, i made reservations at every enterprise location in lafayette and the same exact thing happened. not a single car in all of lafayette. the employee i spoke with was not willing to troubleshoot or help me out in any single way, and actually got a little snappy on the phone with me. i'll stay away from enterprise in the future and take my business elsewhere.

Last two years I have had occasions to rent a Dodge 2500 Quad Cab Pickup from this company. The…read morecustomer service is wonderful. They listen to what you need and work hard to provide equipment needed. I am disabled and have problems getting in and out of the 2500 and 3500 vehicles. They made sure the Dodge I rented had safety steps on truck. Would highly recommend this location for any of your rental needs.

September, 2024 Visit…read more We visited Lafayette / West Lafayette, IN for my uncle's funeral. Our travel plans had us needing to get to Indianapolis for a flight. There is a limo option in town, and you can rent a full limo or ride on a bus like a hotel or rental car shuttle - both good options. For us, a better solution was... a one-way rental from National, which let us be on our own schedule, and to drive our own route... National... where Green Means Go... decades after I first started renting with them, it's still so nice to pick the car we drive. The Purdue University / Lafayette airport is not big, and that can be a nice thing, as often the other facilities, like the rental car offices, are less constraining... in that is the case here. The Manager was nice and helpful, and within a couple minutes we were on our way, with our pick of Malibus from the lot Thank you, National, Purdue University Airport! ----- ----- -----

what a joke of an establishment. my wife, newborn and i were in a crisis after a break down on 65N…read moredriving from cincy to chicago. we got a tow to the lafayette exit. i booked a car through enterprise to get us back to chicago, after what was an already incredibly stressful day. the website allowed me to book the car and check into the reservation. the app said - hey you're car is ready and you're checked in. i thought we were in the clear. 2 hours after booking and checking in, i got a call from the location saying they didn't have a single car. not one. icing on the cake, i made reservations at every enterprise location in lafayette and the same exact thing happened. not a single car in all of lafayette. the employee i spoke with was not willing to troubleshoot or help me out in any single way, and actually got a little snappy on the phone with me. i'll stay away from enterprise in the future and take my business elsewhere.

Was in and out with no problems. Conveniently open on Sundays when the other locations are closed…read more Not my go to location, but exceeded my expectations!

If I could no stars. I would. I had a reservation but they didn't have a car. For a refund, they…read morecould not do it there: gave me an 800 number. It's a great business if you want to do business with a company that doesn't honor fiscal obligations. Do not rent from here.

Awesome place very helpful, kind , respectful very nice help us with the rental when it was…read moredifficult helped me big time

This company rented us a car and my husband drove it 2.5 miles to pick up an order at Walmart and…read moreit started smoking. There was oil on the hood and engine. We had to call the after hours line because they had closed soon after we picked up the van. The van was really dirty and had scratches on it when they gave it to us. Drove it back to their lot and had the tow truck pick it up. We have been dealing with them ever since. They didn't even know where their car was and kept calling us telling us we needed to return it, even though we called their after hours line and did just what they said. We are still trying to resolve it more than a month later and still waiting for our refund. Never rent here!!

I booked a car (Toyota Matrix) this weekend through this rental company, but when I discovered a…read morewinter storm in the midwest, I wanted to cancel my booking; I gave them plenty of notice over 48 hours in advance. When I tried to cancel the booking, I was told by them that they don't accept cancellations and to refer to the cancellation policy on their website, but the thing was, there is no cancellation policy on their website. When I confronted the owner about this, he said the cancellation policy is only viewable after sending the payment for the booking, which makes no sense. Since I couldn't cancel the booking, I took the car anyway. When I went to the pickup location today, I looked around for the car and noticed it wasn't there. So I tried calling them and found out that they had parked it in a different location than what they said. I had already had to pay for an Uber to get to the original location of the car. When I arrived at the location where they parked the car, I found out they had rented me a Kia Soul instead of the Toyota I was supposed to get. I tried opening the door to the car and found out it was locked. They had locked the keys inside the car, and now I could not get it. I called them up, and they sent someone to see what was wrong; I watched as he peeled the duct tape covering the window to try and open the door. They tried to rent me a car with a missing window in negative-degree weather. Finally, they said they would rent me a super old Chevy Impala, but I had to call State Farm and purchase insurance. Ultimately, I decided they were putting me through so much trouble. That I didn't even want the rental anymore. I asked for a refund, and the "owner" responded that I was "lucky to get a rental."

From the owner: Welcome to our rental car company, providing affordable car rental services to students and…read moreresidents in the Purdue University and Lafayette, IN area. We do not discriminate against younger renters. We don't charge any underage fees. We charge a deposit that will be fully refund if you complete the trip with no damage/tickets. We waive damage charges on minor scuffs/ scratches. We have luxury options such as latest model Porsches and Teslas. We also provide the cheapest rental car and will price match any business in the state. Our Luxury cars are the most luxurious rental options in town and our economy cars are the cheapest option in town. We provide rides to Indianapolis airport and Chicago Ohare airport at extra charge. We offer one way drop off at Chicago downtown area. We are 24 hour all week anytime pickup. Whether your vehicle has a break down need a vehicle for a few days or you need a vehicle for internship for long term lease. Contact us for more info or book directly on the website. Thank you for considering our rental car company, and we look forward to serving you soon.