For the last several weeks my son & I rented cars from Enterprise from Kingston. Everyone at this office was always friendly and professional. They took the time to go over all the policues and procedures. Even the last week when the area was on Spring break, the office was inundated with families. Tom took care of us each week was kind, friendly and professional. Some weeks we even chose the make of the car. If you ever need to rent a car Enterprise in Kingston NY is the place to go. read more

Enterprise Rent-A-Car - The last car we rented. - Car Rental Near Me - Kingston, New York

This place is fantastic. You get exactly what you need when you need it most. Great customer service that exceeded my expectations. Cannot recommend enough! read more

When accepting a reservation they should be sure they have a car available to fulfill the reservation. Reported the incompetence to insurance company that scheduled reservation. Would rate experience "no stars" but that's not available. read more

Horrible experience. Because both my partner and i's drivers license were out of state they had to verify our address with the credit card we were using. Both cards when searched did not match with the provided billing address so we were denied a car all together. We individually called both of our banks and confirmed our billing addresses just as we gave the enterprise employees. There had to have been a flaw with the third party service they were using for address verification. I'll continue to stick with National car rental where I receive a premier customer experience. read more

I've rented from these folks in Kingston for 3 years in a row and their service is excellent. I had a problem with a car last year and they had a replacement car ready for me the same day. This year they went above and beyond and solved a logistical challenge for me dropping the car off. Their cars are in great shape. The last one only had 600 miles on it! I'll be renting from them many more times! read more

The Car Rental went smoothly and the professionalism at the work place. Plus the cost of the car rental is very reasonable.

Very courteous and friendly service. Have rented from them several times and returned the car at Newark airport and vice versa. Very dependable. read more

I have always used Enterprise Rent-A-Car, in San Francisco, Boulder, Co, Monterey, Ca but when I rented in Kingston, NY, their reputation and my impression of them as being a more personable rental company, quickly evaporated. I picked up the rental car in the morning and agreed to pay $664 for five days. That night I came down with full on Covid, first time ever. The car stayed parked for the next three days until I felt well enough to deal with ANYTHING, I called Enterprise to explain my situation. The first thing the guy said was "We can't go near the car for 3 days after you've been in it, and you have to drop it off." Then said he could let me have it for a good price for a week. So basically after wasting $664, he was offering to let me pay more and let it sit unused for another 2 days. After me protests he said they would let someone else drop it off. I paid a couple of my daughter's friends to drive it there the next night and drop it off. Meaning I had the car for less time than I had reserved it for but was charged full price. I will say it was a very uncompassionate response to an unavoidable situation. It never occurred to them to reduce the price, or be sympathetic and offer to pick it up since I had not been in the car for three days anyway. Very disappointing , I will never use this rental service again. read more

I've had pretty good luck with them in terms of getting the car I want, but the last time I rented one it smelled like pure bleach inside and the windshield was filthy inside & out. read more

Upon entering Enterprise Car Rental I was immediately pleased.The staff are very pleasant, kind and knowledgeable. They take the time needed to rent a car,no rush jobs. The place is clean and comfy.Great teamwork was visible and harmony....A good workplace. They were very helpful when I called to extend my rental. Upon completion of my car's repair I returned the rental and thanked them and told them if I ever need another rental it will be Enterprise Kingston NY. Great rental car's,Great employees... Great establishment. read more

This is not directed towards a particular location. I rented a car in San Francisco. Returned it in perfect shape. Months later I received a bill for "GLASS CALIBRATION DAMAGE" No one at Budget can tell me what that even is. Trust me when I tell you that I caused ZERO DAMAGE. Do not rent a car from this company. They think they have discovered a way to steal from innocent customers. FIGHT THEM !!!!DO NOT RENT FROM THEM AND MAYBE THEY WILL LEARN THAT CHEATING CUSTOMERS IS BAD BUSINESS read more

After running into problem after problem on my end with trying to rent a car for the first time, Andrew and a manager (who's name escapes me and I am so sorry for it) spent almost three full hours trying to help come up with solutions until finally we got me in a car. Thank you so much for taking that time to help me! My car was in the shop for at least a week and they really were so kind and helpful! read more

I just dropped off the key and am happy to report that my experience with this particular rental place was phenomenal. From the moment they called me to remind me about the time and the place I needed to stop by to pick up my car and till the time they said good bye, I had the best experience. Everyone in the office polite and pleasant, smiling and kind. Their facility is nice and clean, bathroom is particularly spotless and that is a huge thing for me anywhere I go. Most of all, I had a million questions about tolls in NY City, extension of the lease, dropping off at a different location and time, and every time I called, everyone was understanding and gifted me with their full attention and patience. Thank You kindly for the service You give! Maggie and Malcom, I salute You read more

I love this Enterprise! Everyone is pleasant and helpful. While other locations can literally keep you there for up to an hour filling out forms and waiting in line, these peeps get you in and out in no time! And, one time I got stranded there and they gave me a ride home right away. It was so cool! I'd say the only downside are the rules corporate seems to change every three weeks, around types of payment the company will accept. It is odd that a family run business does that. But it doesn't have anything to do with the Ulster Ave location! Keep up the awesome Customer Service, guys! read more

Plus: Friendly, efficient. Minus: Dishonest regarding charges: 1) Misquoting rates to pad charges and then blaming the customer. In my case, extra insurance when renting through my insurance company. 2) Requesting a certain size vehicle and taking it upon themselves to upgrade and charging you for it. In my case, 'none of the sizes you requested have been cleaned.' When I asked if it was the same daily rate, see 1) above. So instead of $28 per day for a compact, $49.99 per day, which was quoted at $17--that should have given me a clue! 3) No way to leave feedback or lodge a complaint on-line. Conclusion: Watch your step with these guys! Bring a friend to witness the exchange. read more

Beware reserving a car here, because even with a "confirmation email" in hand you may not get a car. I reserved a car on a Thursday night from this Enterprise location for the following day, and received a confirmation by email. The following morning I called to try to arrange for a pick up at our hotel when this office supposedly opens, at 9am. No answer. After 20 minutes of periodically trying, finally someone picks up and I ask if we can get picked up from our hotel. The agent puts me on hold, seemingly trying to arrange for the ride, but after being put on hold for a minute, the manager gets on the phone to tell me there are no cars available, confirmation email notwithstanding. He said he would call me around noon to let me know if a car became available, but I never got another call. A frustrating experience and a complete waste of time. read more

Fast and friendly service! A very welcoming group of people.

This is the best car rental experience my husband and I had in years. The staff at both ends of the rental was knowledgeable and polite and the service impeccable. We rented a car at jfk to drive back Upstate after a long trip. At the airport desk, we were helped immediately: a real bonus since we were super-jet legged. The clerk upgraded us for free to a better and bigger car without us even asking for it. The best part came when we brought back the car to the Kingston's office and a really friendly rep named Kieran offered to drive us home. This is the reason we have only used Enterprise for the last couple of years. read more

I have nothing but good things to say about my experience. Steve from the office called me the day before to confirm my reservation and the tme I would be checking in. They upgraded me to an SUV from economy because they didn't have any economy cars available. (I understand this could be a negative for some, but I appreciated the company's gesture.) Angelo, the driver who picked me up from the bus station, was friendly and helpful. I returned the car outside of business hours, and Steve called me the next day to tell me everything was complete and to go over my final invoice. I will definitely rent from them again! read more

As a regular business customer I find the Manager Dan and all the staff courteous and efficient. Even during the most busiest periods I have never waited more than several minutes to check in or out. The car are always clean and ready to go. Questions are answered clearly and honestly. I highly recommend this site if you need a rental. TJ read more

I wish I could give this office NO STARS. Not having any other alternatives in my area for pickup, I tried them again to my chagrin. I made my reservation for a car, which I was told was available, through the corporate office because the local yokels were closed. When I went to confirm it this morning, I was told that they only had a pickup truck available! I missed an important family event because of this. The other Kingston office on Rt. 28 was never this bad. In case my original review is deleted by this update, here it is: I wonder if anyone else here who is disgruntled with Enterprise ever receives an answer from them. A supervisor left me voice mail to which I immediately responded - twice! He never called back. As their response here indicates, I sent an e-mail on 3/30/17 that has never been answered. Great corporate customer service, too, Enterprise! You fail on 2 counts now. Geesh, I hate that Yelp removes your original review when you update a review. Here is my original: Inept corporate reservationist and terrible local service. I called to be picked up locally when I made my reservation. At the designated time I called for the pickup at my car mechanic's garage. The local rep told me that there was no pickup scheduled. However, the reservationist had to look up the address of my mechanic to schedule it. Either she forgot or the local business was too busy with only 2 people on staff to handle it. My mechanic wanted to close shop, so he had one of his staff drive me over to Enterprise. Well, I got "Enterprised" again when I stood there giving my debit card and license. They wanted a utility bill in order to process the car rental! The corporate reservationist never asked me about payment methods (she was supposed to). I have also used this agency many, many times in the past with a debit card. Don't they archive their customers? As big as my tote bag is, I do not keep bills of any kind in it. It was after 5pm by this time and the office was full of people waiting for their rentals. The local rep offered the company computer for me to locate a utility bill online, but I couldn't remember my passwords as they are filled in for me on my computer. So there I stood with 4 bags of groceries, some perishable, humiliated to the bone and trying to hold in the tears which were obvious to those in the waiting room with pitying glances. For a senior citizen to be treated this way is abominable. I felt like a homeless waif. I asked for a phone book to call a taxi, but they had NO phone book! I should have just called 911. I finally was able to get my neighbor to pick me up. I'm glad she was available, as my other contacts produced voicemail messages. Otherwise, I'd have been standing outside a closed up office for God knows how long. This was one of the most traumatic experiences I've ever had. I will never use this car rental again, nor will I recommend it. DON'T GET "ENTERPRISED." Read less Enterprise R. Comment from Enterprise R. of Enterprise Rent-A-Car Business Owner 3/29/2017 Thank you for bringing this to our attention Patricia. We would like to look into this further.... Read more read more

Very friendly, communicative and helpful staff. Ensured that I stayed under the per diem allowance I got from my insurance company while still providing a quality vehicle. Good selection of cars. Convenient location. Flexible and accommodating pickup/dropoff service. I've had fantastic experiences with other Enterprise branches farther afield, so I was pleased (yet unsurprised!) that my local branch provided the same caliber of service. read more

Kirin, David & kate were honest, caring , efficient, & personable. This team offers greta customized caring service. I had worked w kirin previously at the the other location so was happy to see a familiar face when i had to rent a car again. read more

Great experience. The staff is very friendly and accommodating. They drove out 20 minutes to pick up my wife and I from the train station and helped us with a tax on the way back. Very pleased with the experience and ITS EXPONENTIALLY BETTER THAN HERTZ. read more

So i had a rental from the enterprise in kingston ny on ulster ave and while i was there i had great service however the employees there told me that i had to put a deposit down and i didnt understand why seeming my insurance was covering it but they said everyone had to do this and that i would be refunded my deposit as soon as i returned the car here it is almost 3 weeks later from the return date of the car and the refund has not been done and every time i call the store they say oh the accountant had already put it through i call my bank and they say it still jas not been refunded i feel like enterprise is teying to keep my deposit i will never recomend them to any one nor will i ever use them again read more

These guys rock! Honest, efficient, accommodating and a pleasure to deal with. Thanks to everybody at the Ulster Avenue location in Kingston NY. Wish ALL businesses offered this caliber of service. NOTE to Yelp: Just for the record, I have FAR more than 0 friends. ;-) read more

Sold me extra rental insurance knowing my insurance would've covered rental. Pretty scammy.

I always get in and out quickly and I get upgraded to the next category if they are out of the type car i requested. The people have always been friendly to me and very helpful. I rent about 4 times a year from them. read more

Enterprise is my "go to" place when I need a rental. They're helpful, friendly, professional, and have plenty of great deals. They're a life saver, since I recently moved to Kingston from the city, and I don't own a car. They currently have a 3-day weekend deal for under $30 for the entire weekend. This week I needed a car just for the day, and they had a special for under $25. With these rates it makes more sense to rent than to buy. And they pick me up and drop me off. They're great! read more

Renter beware. I returned my undamaged vehicle 12pm on Saturday not realizing the branch was closed for a holiday weekend. Parked my rental and dropped the keys in the box. The following Thursday I got a call from their assistant manager stating there was damage to the vehicle and I was responsible as it was not there when I rented it. I asked to see the damage and was denied as they had already sent the car for repair. I asked to see the security footage of the parking lot and was also denied. This vehicle was damaged in their lot by another driver. I just got the $800 bill from my insurance company for this repair. I am a corporate renter who used this branch frequently. Although this particular rental was for personal use, I declined additional insurance through them. I will now go out of my way to use another establishment for all of my rental needs. read more

Dan's the Man and the staff are the Bomb! Always courteous and friendly. Honest. Quick to rectify situations in the customers favor. My go to car rental PEOPLE. I never feel like I'm dealing with a corporation. I tried the others and they just don't compare. read more

Fast. Efficient. Clean car. Reasonable price and local. They can't be beat in this area - the mid-Hudson Valley.

I have never written a bad review, however, never before going to this enterprise have I felt compelled to do so. . . I reserved a rental car online which was supposed to have unlimited miles. After waiting an hour to talk to someone, I found out that by unlimited miles they meant 1,050 per week if you traveled outside the state. It is .25 a mile after that...They told me I could have found that out if I had called to check. I did call, three times in fact, no one ever picked up the phone. I decided to go ahead and rent the car anyway, they said they were going to upgrade me to a better car, that is their standard size car, instead of their compact size. The car I reserved was a standard size, so the upgraded car was not an upgrade, but the car I had reserved in the first place. So this was another clue that they were not paying attention and I was not a valued customer. As I went to pay, they refused my Debit-Visa card, because it said the word Debit on it. By the way, on the wall they have a sign that says they will not refuse payment by debit card, this was pointed out by a nice gentlemen waiting on line behind me. I offered to show them my bank statement on my phone, but it had no effect. My mother was with me and offered her credit card, we got a blank stare and a no, that it wasn't possible. She then offered to rent the car in her name and list me as a driver, the answer was that each driver needed to have a credit card. WHAT? I have never heard that before, a license for each driver yes, a credit card? No...After an hour and a half, I walked away frustrated and without a car to get to where I need to go. They didn't care, they didn't try to accommodate me or come up with a solution. They kept telling me I should have called. As I said, I DID CALL! I have rented cars from other companies and have never had such poor service, actually in the past it has always been quite pleasant and easy. Anyway, I don't think I will ever rent from Enterprise or try to again. There are certainly other car rental companies that will treat me much better. read more

First I dealt with the guys from Poughkipsee, and that was a mess. Then I arrived in NY and I needed a car asap. Im under 21 and needed to be approved. I went in and gave them my info and they said within 24 hrs. Its been 4 days and I am still waiting. I have insurance and great credit so idk what is taking so long, but i am so livid because I needed that car and i am still waiting. This damn risk manager needs an assistant or to be fired. read more

Absolutely terrible. I know there's really not many options in the area (although I did hear there's a Hertz). The free pick up ride was an hour late and claimed they were there, the workers there are all stupid and seem to lie (or should I say 'over exaggerate'), they are slow and have poor service, ultimiately they are just incompetent, EVERYONE (not just us.. but everyone, including when we picked up the car and the next day when we dropped it off.. EVERYONE!) had issues with their reservations.. that's how poorly run and managed this Enterprise is. terrible terrible terrible. Enterprise as a corporation should be embarassed to be associated with this branch. DO NOT BOOK here. read more

I had the pleasure of working with this location's team, especially Amanda, throughout my rental experience while my car was being repaired. Having worked myself in several customer-interacting positions for Fortune 10 companies, I have picked up a sense of what "World-Class Customer Service" is. That is exactly what I got from Amanda and your team. From the very first pickup, a service that I was thankful you offered, Amanda was warm, empathetic, and engaging. When we got to the Enterprise location, while the options were limited (No fault of Enterprise's), she quickly offered what was available and upon my selection, was very thorough in explaining the vehicle, the terms, and doing a walk around the car. She went above and beyond in helping me secure the rental. I was happy with the rental itself as well. When it came time to return it, there was Amanda, ready to assist. Closing out the rental was easy and a pleasure. Kudos to Amanda and the team at Ulster Ave. Kingston location. I highly recommend them and look forward to doing business with the branch again, hopefully under more leisure-oriented circumstances! Thanks again for all your help and dedication to getting me back on the road! read more

I reserved a car a month in advance and said I would pick it up early in the morning. The employee told me they open at 8:00 so I said I would see him then. Not realizing they hold you to that exact time I got there at 9:30 due to a delay only to find out they let my rental go an hour earlier because I never showed up. They had my phone number and didn't think to call me first?!? He told me they rented it out to a dealership so I hope they get a lot of business thru them since they treat the public so badly. He then offered me a minivan and when I said no because it would cost more for gas and daily rental he said the gas would be the same -how stupid do you think I am - and he would meet me half way on the rental. NO WAY! I called Hertz from the parking lot and they hooked me up with a great car immediately and charged me less because of my AAA membership which Enterprise doesn't do. Never again (his was not the first bad experience with this particular location). Avoid this place read more

I had a great experience with Enterprise on Ulster Avenue in Kingston, NY. Stephanie welcomed me to the office, and completed the paperwork within a few minutes. She explained all the details very clearly, and answered all my questions. The car was clean and in good shape, and it drove well on the highway. The office was closed when I returned the car, and Stephanie called me the next day to make sure everything went well. I'm surprised to see the negative comments here. Hopefully, Enterprise is working hard to turn around their service. They did a great job for me. read more

I made a reservation on the phone for a rental car providing all the proper information including my age and that I am active duty military. The representative on the phone told me that my under age fee would be waived due to being military. I took a $30 taxi to Enterprise, only to discover that I needed to fill out underage paperwork that would take about 3 days to get processed and for them to have a car to give. The date estimated they would have a car ready for me was the same date I was going to originally going to return the car. I decided not to rent a car since I did not need a car the date they said they would finally have one for me. Then the manager gave me a hard time about getting ride home since I was no longer renting a car, meanwhile i just took a $30 taxi and wasted my time because I was not provided the proper information on the phone when i made my initial reservation. That was Veteran's day gift from Enterprise. I would atleast hope I could get reinburst for my taxi ride... read more