28355 W Ten Blvd Katy, TX 77493 United States Five stars!!! Keegan was at the counter doing a professional and smooth job taking care of customers in a busy Saturday. Thank you! Quentin directed us to our rental car and helped us to get on the road quickly. We LOVE this location! Thank you! read more

I'd like to leave this review to warn others to either avoid this location or, if that's not possible, thoroughly document the condition of your rental both before pickup and after drop-off. I rented a flatbed truck to move some items from my home. The pickup experience was excellent. The associate, Kirk, was friendly, professional, and made the process easy. Unfortunately, I didn't check the weather, and a storm passed through that weekend. As a result, I wasn't able to complete my project, and the truck remained parked safely in my driveway unused. I returned it the following day, left the keys in the drop box, and the total mileage driven was less than 50 miles. Later, I received a call from the location informing me they intended to file a claim against my insurance for a cracked windshield. I explained that I had taken both photos and videos of the truck immediately before returning it, and the windshield was undamaged at that time. I was then told that because I dropped the truck off on a Sunday, I would still be responsible for any damage discovered the following day when the location officially checked the vehicle back in, even if that damage occurred after I returned it. After disputing this, I received a call from the location manager, Josh. He listened to my concerns, said he understood my frustration, and told me they would not be filing a claim. He also said he would close my reservation and that I would simply receive my final rental invoice. More than a month later, I received a notification from my insurance company that Enterprise had, in fact, filed a claim. The information I was given by the manager turned out to be inaccurate. I then had to spend several days working with State Farm, submitting my photos and videos as evidence, and consulting an attorney about my options. As of today, I also have an outstanding balance of $340 for damage that I dispute. My advice is simple: if you rent from this location, take detailed photos and videos of every side of the vehicle, including the windshield, both at pickup and immediately before you return it. That documentation may be the only thing protecting you if a dispute arises. read more

A few weeks ago, my family and I rented a car for a road trip. Upon entering the store, we were greeted by an employee named Preston, who appeared distracted and was texting while welcoming us. He informed us that no cars were available and that we would need to wait, despite our prior reservation. I asked a few questions to better understand why our reserved vehicle was unavailable, but Preston was short, dismissive, and unwilling to explain or offer solutions. We even asked if we could upgrade to a higher vehicle class and pay the difference just to get a car, but he repeatedly refused to explore any alternative options, only stating that "they were working on it." When a vehicle was eventually returned (one that did not meet our needs), Preston insisted that we had to take it because it matched our reservation. As customers willing to pay for an upgrade, being told we were REQUIRED to accept a vehicle we didn't want was completely unacceptable and the back and forth with Preston became increasingly uncomfortable. Preston then told us another branch had a car available and that his manager recommended we drive there. After speaking directly with the manager, Quantavious, we learned this wasn't true - there was no car available at that location and doesn't Enterprise offer a service to drive customers to another location for a car? It became apparent that Preston was simply trying to get us to leave the store. Thankfully, once the manager became involved, the situation changed entirely. Quantavious and another employee, Kurt, were extremely helpful, transparent, and solution oriented. They explained the challenges the branch was facing (something Preston DID NOT do) and ultimately provided us with an upgrade that had been available the whole time, even though Preston previously refused to let us purchase an upgrade to avoid the long wait. What began as a very frustrating and uncomfortable experience was ultimately resolved through the professionalism and excellent customer service of Quantavious and Kurt. I am grateful for their assistance, but deeply disappointed by the lack of effort and courtesy from Preston. read more

Arrived at 8am on a Saturday to pick up a rental. waited 10 mins for a customer service to become available while 3 customers were already in front of me. the whole time I was there, there was only one customer service. I finally got out of there at 8:30am. Warning for everyone to allow lots of time before coming to this location. read more

At the location on Morton Rd in Katy Texas, I had a great customer service experience. I really appreciate the courtesy, kindness, and knowledge that location brings. Bryce, Zoey, Maybre, Matthew, Connor and can't forget about Jose, from Mason location, they all showed me mad love. If I need another rental it'll be from this location. Thank you all for making my rental experience phenomenal. read more

Great location that rents specifically trucks and they came through when I was in need a of a rental work truck

They don't answer the phone. I tried to drop my rental off Saturday night when I had transportation home, but couldn't find the key drop box. Called Sunday they couldn't come get it and wanted me to pay for Uber to drop it off, said no. They said they would pick it up Monday after 2pm and would call me. It is Tuesday, they have not called and they don't answer the phone. On their corporate chat for customer service, they stated they would have a manager call me asap Monday. Still no call and now I am paying for extra 3 days on this rental. The rental also has a tire that keeps going flat and I had to pay to air the tire up. They gave me this rental knowing I was going to drive it out of town. Why would they give me a car with a flat, not safe. read more

Do y'all not answer the phone.. been calling since 8am and it's now 9:15am. Haven't been able to speak to nobody. I was charged twice and I want to know why read more

They can get busy in the weekend but they are willing to help you or get you the best deal for you Ana and Octavious Arrington are the best. read more

Enterprise Rent-A-Car - Small office but they are always willing to help!! - Car Rental Near Me - Katy, Texas

Be prepared to wait an hour for a vehicle. Also, this place does not honor reservation price. You book for one price on their website, and then charged a higher price onsite. read more

This is the worst Enterprise I've ever been too , I confirmed ahead of time that they would have cars ,not only do they not keep cars on site they have to leave the location to go to another location to pick up the cars and they are very slow to get to your paper work . How can they stay in business like this don't go to this location at 25675 Nelson Way in old Katy . Go to the one off Katy Freeway and Mason road much better service horrible location amd staff read more

It was a busy Saturday morning,but Sam make sure everyone was taken care of, he was calm, courteous and provide an excellent services.

They don't honor their RESERVATIONS! Don't rely on them! They will bait and switch to a more expensive rental.

Wanted to give a shout out to Tommy for helping me have a pleasant drive from Houston to Dallas. He was super kind and attentive even under the pressure of phones ringing and several customers in line. Wonderful customer service provided. Thank you Tommy read more

So I went online to reserve a truck and then informed them that I was running late and they said no problem. I get there and they tell me that they no longer have the vehicle I reserved. The people here are so unprofessional and rude. Save yourself a headache and go somewhere else. What is the point of reserving a vehicle if it means nothing. They don't care about customers or great customer service, they only care to rent out their vehicles This place is a joke. Go to another location. read more

Had a flat on our car and We needed a car for the day. Love the pickup service. They are going overboard on Covid 19 sanitation. Good to see. Rent car was great and at $34 it was very reasonable. read more

Do not use this branch. They never answer the phone and will cancel reservations at the last minute. Shocking way to do business!!

This place is great! Friendly and speedy services. I have been coming here for the last 3 months renting a car every 2 weeks for work and every time, they never failed me. They get me in and out within 5 minutes. If for some reason they dont have the car you reserved (rarely happens) they would upgrade you up at no additional charge. I reserved for a compac, but unfortunately they did not have one, they quickly upgrade me up to a Camaro without hesitation and get out of there in minutes. The car are always clean and pristine when they deliver it over to me. Every single staff there are perfect, polite, and fast. Some are even funny! I had a very bad experience at another place down the street *coughhertzcough*, so I am very grateful to have found this specific enterprise location. Will be planning to use them for many many more time in the future. 100% HIGHLY RECOMMENDED! read more

Do not rent a car from this Enterprise location! They are gonna messed you up, like they did to me, im almost so close to cancel my thanksgiving plans, but thanks to NATIONAL for giving us a better SUV. This is the first time that ENTERPRISE- on this specific location did to me, and this is not my first time either to rent a car from then. I have been using expedia as my 3rd party for my car rental for years. Manager wont work on you, no thing like a common sense! If you love enterprise just dont rent on this location, unless you want you plans to get canceled. Save your time, and rent to other location if you are in katy area! They dont deserved even the one star for this review read more

I was given a Mini Cooper to drive while my car was in the shop. Great little car and thank you Anthony for going above and beyond. Would recommend read more

I've used this Enterprise location quite a few times and have not had any of the dismal or infuriating concerns so far. Each time I've rented from this location and Enterprise in general, I've been treated with attentiveness and respect. Have I had to wait for a vehicle to be readied? Yes. Was this frustrating? Yes, but aren't we always huffy when made to wait with our busy schedules? I do have enough sensibility to realize this national rental chain is busy, and just like a popular restaurant, demand will outweigh supply on some days. Every employee I remember interacting with has been professional, and I would expect so. Let's keep in mind most Enterprise employees are college graduates. I've rented from other places and they don't place the same level of concern to resolve issues when something goes wrong. Enterprise has served me well for the last few years. Charly read more

Hands down!!! Enterprise haven't done me wrong at all and I've been with Enterprise for many years now. Thumbs up to the Manager Anthony for the OUTSTANDING service his team has provided. When Anthony not there, ask for Ethan. Overall, the whole team is great.. read more

My husband and I rented a car and needed to drop off at this location. We called to see if they had a shuttle to a near by private airport and they said yes but we could drop the car off at the airport instead. They have this airport listed as a drop off/pickup location. They instructed us to leave the keys with the front desk at the airport which we did. Almost two months later I receive my rental bill. We had the car for one week yet the bill reflected we had the car for over a month! To my surprise, this Katy location let the car sit at the airport for three more weeks after it was returned and billed me for their negligence. I called to sort the issue at least three times and enterprise told me they would update my bill and resend. This never happened. I plead my case to American Express with all proof and was issued a refund. Enterprise turned around and fought the issue and somehow revoked the refund. I've called this location yet again twice and have been told they would handle it and fix it. Never happened. Whatever you do, don't listen to a thing these kids say. They cost me over $2000.00! This location should be put out of business. read more

My mom & I were in a car accident and needed a rental. We get to enterprise & they tell us they have ONE car (the biggest/ most expensive) we asked if they could have one sent from another location or price match (it's their policy) the guy says no, because we don't have a reservation! WE GOT INTO A CAR ACCIDENT! I told him I didn't plan to be there that day, we didn't plan for an accident. He said, yeah well I can't do it. The guy was uncaring and rude. my mom & I was still shaken from our accident & all he was yes was a good credit card. I'm shocked at the lack of service read more

Great customer service. Staff very helpful. Overall great experience. I recommend renting from the Nelson Way location.

This is an awesome rental place, Sheron and the other employees are friendly with excellent customer service! I am and will continue to be a repeat customer!! read more

This enterprise location was AWFUL. I rented a car online days before I needed to pick it up. I requested a pick-up time at 9:30 a.m, and I arrived at 9a.m. I was not helped until 9:40 a.m. The guy at the counter, Curtis, who is apparently the manager, ran my card and was about to hand me the keys when I asked if the car had satellite radio. He grabbed a few more sets of keys and said he would be right back so I could get on the road. Half an hour later, he still had not returned. I asked the other guy at the counter when I should expect him, and he said he had just gotten off the phone with Curtis and that it sounded like he was driving around. DRIVING AROUND WHILE ON THE JOB!? I asked if he would be back soon or if he was out running an errand, and the guy at the counter said "who knows". I waited a bit more, and the guy at the counter was telling others with 9:30 a.m. and 10 a.m. reservations that their cars would not be ready until 1 p.m. or later because they did not have any cars available. I asked when my car would be ready and he said "probably in a couple of hours". I asked them to cancel the reservation and return the money on my card. I went to Hertz on 10 and Mason and they had a car available for me, even though I didn't make a reservation. I reserved my car for 9:30 a.m., I expect to have my car ready at 9:30 a.m. Other places, like Avis and Hertz, will not even allow you to make a reservation online if there are no cars available. Enterprise deceives people by allowing for an online reservation to be made while fully knowing that they will not be able to provide a service at the reserved time. If they knew that there was not going to be a car available at my scheduled pick-up time, which I arrived to 30 minutes early, they could have told me then rather than make me (and other customers) wait an hour and a half to be told that they wouldn't have any cars until much later that day. Additionally, Curtis should not have said that he was going to check if the car had a feature and would return shortly if he knew he was going to run a personal errand or do "who knows" what. Seriously, what kind of manager is he if he cannot be there all morning and goes out on a drive instead of helping customers? Terrible manager, terrible service. I am never going there again. Hertz on I10 in Mason always has cars available and has great customer service. read more

I reserved a car here via Expedia.com well in advance. The day of pick up they did not even cars available for other customers. They made me wait for over 45 minutes for a car that was supposed to be there in the first place and then was going to come from other location in 15 minutes. The manager did not seem to care. After waiting and not getting any serious answer I had to drive my car to San Antonio for a business meeting. This is by far the closest location I have near home, but I will never use this company or location again. read more

They don't keep any vehicles on their location. We had to wait for the staff to go to another location to get our car. It wasn't clean. Even though we booked 3 days ago they did not ensure that the vehicle was on ground. What a waste of time! read more

Excellent customer service! Aaron Archie stayed for an hour after closing time to make sure that my family had a vehicle after my daughter was in an accident. Truly a company that cares. I've used them in the past and have been happy, but now I know I'll never use anyone else. I can't thank you enough, Aaron! read more

I come from Colorado to Katy to visit my parents and often times will rent a car to visit friends in the Dallas area. This location has always gone above and beyond to meet my needs. The staff is very friendly and accommodating. read more

They were amazing! Very easy to deal with, nice and clean car, staff were great! I would highly recommend this enterprise over any other one. Very flexible drop off and pick up times as well. Anthony and Sheron are the absolute best! read more

Great customer service!! Helped us on Christmas Eve, after hours and provided a great vehicle. Went received the car empty, but returned it with 1/2 a tank and they reimbursed us the fuel costs. Amazing! I will definitely be renting from Enterprise again due to this terrific experience. read more

Simply: Excellent service all time. Best choice in Katy/Houston area.......and best rates for sure!!

Enzo was excellent. Knowledgeable, quick and very customer oriented. He made me feel very comfortable with the rental; picked me up with record speed. I am highly impressed with Enterprise on Nelson Way thanks to Enzo. Will be back. read more

I'm never using Enterprise again. Here I am on my vacation with a CONFIRMATION NUMBER and no rental car. A confirmation number means nothing here. You have to have a CREDIT CARD if you are not local, NOT A DEBIT/CREDIT CARD but they will let you book a car get on an airplane and fly to another state before they let you know you are going to be stranded. I shouldn't have been given a confirmation number if the reservation wasn't going to work. Don't get stranded, don't use enterprise! HERTZ let me get one no problem... wink wink read more

Rented car 21st, was told deposit would be back the very next day. It's. Is the 25th, and nothing. Had to call customer service to be told it takes 3-5 business days and that the agent shouldn't of lied to us in person and email. Definitely will not return to work with enterprise. read more

I booked a mini-van almost over one month in advance for a Christmas ski vacation. They called me two days before the rental saying they had no mini-vans in stock. They offered two cars at the price of one, but we don't want to split our family and would have to pay double the gas. It has really screwed up our Christmas vacation. They have no solution. Not reliable at all!!!! read more

Great customer service! Rented a van while my SUV was getting fixed. Everyone working at this location were professional and very helpful!!

I'm a regular at this location and have been very satisfied with there service. I've been less then happy with some of there previous customers...some people just have no respect for other peoples property and really take advantage of the some of these vehicles. As a business owner myself I understand about overhead and only keeping the number of vehicles that you will need and some times that means turning the keys over to another customer before having a chance to do a thorough cleaning but if it keeps my cost down I'm willing to live with that. I rent a vehicle on a weekly basis from this location they have always had a vehicle ready for me and when they didn't have one they upgraded for me at no extra cost. Curtis and his staff have above and beyond....excellent office. read more