When we are in Hawaii, we always use Alamo…read more We have been many times and they always make renting a car easy amd they always have our requested car or SUV. Service was 5/5.

Waited an hour for the new manager George to finish with a client. Slow service. Ended up not…read moregetting a car. Terrible experience.

On July 9, my adrenaline went skyrocketed because I was on a very time constraint to get from…read moreAulani to Kualoa Ranch, which is on the east side of the island. Back in February, at the time of booking, I was confirmed by Aulani booking staff that there would be someone at Alamo at 7:30 am to assist with car rental; thus, I kept by reservation at Kualoa Ranch UTV Raptor tour. To my shocking, two days prior to my car rental, I happened to find out that was not the case-Alamo does not open until 8:00 am. Whether there was a miscommunication between the two agencies, I was under great stress that 8:00 am processing paperwork and checking rental car would indeed delay my drive to Kualoa Ranch, and I would lose the tour experience and refund. But to a kind customer-in need saver, Nico, one of the Alamo staff was so thoughtful and compassionate to go out of his way to help get all the paperwork completed prior to business hour, so that I can be on the road immediately. My family and I were truly grateful for his kindness, empathy and unselfishness of his non-work hour to help get us to our first time experience at Kualoa Ranch excursion. If it wasn't for Nico, we would have probably missed it because that weekend just so happened having a fair next to the ranch, and there were so many cars. Nico, I hope you have an opportunity to see this review. I want to thank you again for all that you have done. Our summer highlight was really the experience of riding on the UTV Raptor and touring around the breathtaking view of the ranch, valley, and ocean. THANK YOU!!!!

This is a cute and small rental car location. It can be a little hard to find, but I love that…read moreAulani has a car rental location. The hours are very minimal for when it's open. However you can do a night drop with the keys at the front desk. Overall the staff here are very friendly and helpful. They even drove the car directly to me. If you want to explore the island, I 100% recommend this place!

We the Kama'aina gift package from Linda. She gave us the $200 Dave & Buster's card and lunch for…read more2 at Chibo's. We got everything she promised and there was no high pressure. We also got the $500 hotel card and saved us a huge amount on our travel to our daughters graduation. We highly recommend Linda. She is caring about her customers, it shows.

I recently had a family dinner and sat with some cousins who I hadn't seen in a while. They…read morestated they were thinking about a last minute trip to Hawaii. Oahu to be specific. I remembered a good friend from grade school lived there and in fact had a tour business. I called Linda and told her about my cousin. I forgot about the time change from the west coast so my 9am call was her alarm clock that morning. Whoops. They literally wanted to travel within a week. Linda gave her her personal contact info and asked me to pass to my cousin. Linda was able to book all there activities including a deep discount at a great beachfront hotel. She also saved them a ton on their activities. She even suggested several beaches and local eateries them. They had a great vacations and had activities every day. They inquired about an activity and she informed them it would be better from a different island. So they did not waste their time or money. They were so happy and now I am the favorite cousin.

Ohmar and his family were amazing! Pick up and drop off at airport went seamless and when Ohmar…read morefound out we had a couple of golfers in our group he set us up with clubs, practice balls, and a dozen golf balls and even met us at the golf course to make sure we were all set up and ready to go.

Amazing service--truly white glove! Omar met me right at the baggage claim exit, so I didn't have…read moreto deal with the long rental car lines. He even dropped me off at my hotel, where my Range Rover was waiting for me in valet the next day exactly as arranged. The car itself was a showstopper--fully upgraded and a real head-turner. Pick-up was just as seamless: they collected the vehicle directly from my hotel valet and later dropped me off at the airport. Every step was smooth, friendly, and accommodating. An outstanding experience from start to finish--I highly recommend renting from 5V Motors!

4:38 Barry was great, easy…read more to work with and communicate via text. Car quality was beyond words...a definite head-turner and the best way to tour the island in a convertible. The icing on the cake was cruising in a BMW M4 Series in black with the light interior. The pick-up location was conveniently located steps from our hotel. Would definitely recommend. We'll be going through Barry on our next visit to the island. Mahalo for the sweet and priceless memories!

Rented a car from Barry, car was great but Barry was over an hour late and expected us to stay with…read morethe car. Got angry at us when we decided to drive around.

Piggybacking on my review of Aiea Collision Center (check em go check em go! :) I needed a rental…read morecar while my van was in the shop. I definitely procrastinated on renting one because I know it's expensive. My parents and they referred me to Lucky Owl because they heard my niece use them when she comes to town. So I went online and their prices were reasonable and they offer a kamaʻāina discount! I booked online and called them to confirm all the details. They really helped me out in my time of need. All of their employees as super nice, helpful, and friendly! They all seem really happy working for this company and that is a joy to see. Justin was the employee I spoke with and he was super nice. They are located in Mapunapuna near Fisher Hawai'i. Don't blink or you'll miss the turn into their driveway! There are lots of vehicles to rent, so if you're ever in need of a rental--- visit them! Oh AND They also have a Lucky Owl Lock and Key as well as Auto Sales in case you're interested. Mahalo Lucky Owl!

1/5 Stars - Horrible Customer Service! Stay Away!…read more I normally don't write negative reviews, but my experience with Lucky Owl Rental was so frustrating that I had to share it. I reserved a rental car and spent $20 on an Uber just to get to their location. From the moment I walked inside, the customer service was absolutely horrible. Definitely NOT the welcoming "mahalo" experience you would expect in Hawaii. When I attempted to pick up my rental, I was informed that they only accepted credit cards, not debit cards. I offered to pay using my PayPal credit card through Apple Pay, but they refused. I tried finding several reasonable solutions. I asked if they could make an exception and accept my debit card. No. I asked if I could cancel my reservation and rebook using my girlfriend's credit card. No. I even asked if I could become an authorized user on her credit card. Still no. Every question I asked was met with a rude, dismissive attitude. There was absolutely no effort to help me or find a solution. It's honestly bizarre to encounter a business so unwilling to work with a paying customer. I understand businesses have policies, but there is a difference between enforcing policies and treating customers poorly. A little professionalism, courtesy, and willingness to help would have gone a long way. Instead, I wasted my time, spent $20 on transportation, and walked away without the rental car I had reserved. DO NOT RENT FROM LUCKY OWL RENTAL! Save yourself the headache, frustration, and wasted money. There are plenty of other rental companies that actually value their customers. I rarely leave reviews, but this experience absolutely deserved one. Zero aloha, zero customer service, and zero willingness to help. Never again!

Very helpful , friendly and pleasant to work with . Getting my rent a car and returning was very…read morefast . No waiting.

I have rented cars from this location before, and they have been good experiences overall, but this…read morepast experience where I rented a car from Enterprise Waipahu for three days was not a good one. My car was at Les Brodie Waipahu for repairs and the manager at Lex Brodie promised to pay for the first day of car rental. There was however a mix up and poor communication, and this has happened before, so I was charged for one extra day. I tried calling today, Saturday and waited on the phone for someone to pick up, and finally after a long wait, someone did, the manager Jorge. I explained to Jorge the situation, but he was not friendly nor helpful, I kept trying to have to tell him to call Lex Brodie and talk to them and fix this overcharge. Should've he have thought of this himself? So, I am still waiting for the accounting department of Enterprise Waipahu to refund my money and I hope they do. Depending how this situation is handled will determine if I will continue to rent cars from Enterprise Waipahu.

Another WOW experience! From the timeliness of shuttle pickup from the body shop, to check-in and…read moreintroduction to my rental, these guys were on point and so very friendly! First thanks goes to the lovely worker Palani (?) who kept great company during my ride back to Enterprise store. Vehicle drop off at Baba's Auto Gloss was at 8am, and within 10-12 mins, Palani was there with a huge welcoming smile to pick me up. Super full of Aloha Spirit dat one!! Haha :) Second shuttle ride from Enterprise to Baba's to grab my car was great, too. I forget the driver's name, but we had a nice conversation about life and our kids and how it is living here in Hawaii these days. Super down to earth, friendly peeps! Me being an old school type of gal, I really appreciate friendly face-to-face interactions with REAL people. Hopefully I won't need a rental any time soon, but if I do, I'll be sure to use this location as they have always been so kind to me. Thanks Waipahu team! :)

They fucked me over I paid for my car rental and my bank shows proof that I paid and they sent my…read morefile as unpaid to collections and customer service is wack they lie and set you up

I've rented from Rain every time I visit Oahu, and I can't recommend him enough. He's extremely…read moretrustworthy and easy to work with, and the cars are always clean, well-maintained, and ready to go. Booking is simple and everything is exactly as promised. He's my go-to for car rentals in Hawaii, every single trip.

We stayed in Oahu for 5 days, 2 out of the 5 days we wanted a car to be able to hike and explore…read morethe North Shore. We were searching for rental places but a lot of places were about 80 a day plus extra fees for drivers under 25. I found Rain through Apple Maps as he was near by, he didn't have many reviews but the ones he did have were all 5 stars so we took a chance. This was the highlight of our trip, Rain provided customer service that was above what we could have expected. Rain charged $60 per day.He dropped the car off at our hotel, as soon as we were available. The car was a Toyata RAV4, which was an eco friendly car, this saved us so much money on gas. The car was very clean, as it still had that new car smell, windows were tinted which made me feel safe leaving my bags in the car if needed. You're able to connect to CarPlay very easily to listen to your music or have your navigation right in front of you. Return process was very easy. He does require you fill up the tank before you return the car, which is typical, refilling the tank only cost us $17 after driving all around the north shore. He offers two different options on returning the car, he can come pick up. Or you drop off and he offers a ride back to hotel. We were passing by the area to drop the car off so we went with the drop off option. If you want to support local business this is the place you need to look at! Rain was very nice and accommodating!

Magical Train Ride Adventure!…read more We absolutely loved our experience on the historic Hawaiian Railway -- such a unique and beautiful way to explore Oahu's west side! From start to finish it was pure aloha vibes and family fun! Prices: Standard train ride tickets were around $18 for adults and $13 for kids (ages 2-12) (kids under 2 are free!), and we felt it was worth every penny for the experience and memories! Parking & Arrival: There's plenty of free parking right at the train station, which made arriving super easy and stress-free. We got there a little early to soak in the atmosphere before departure! Hours & Tour Times: The train runs on Wednesdays, Saturdays, and Sundays with departures like 12:00 PM and 3:00 PM, plus a couple of other times depending on the day -- perfect for planning your afternoon. Length & Route: The whole ride is about 90 minutes round-trip, slowly chugging through scenic parts of Oahu's Leeward coast with beautiful views of the ocean and mountains. The narration from the guide made the ride even more interesting! Stops & Fun: One of the best parts was the ice cream stop in Ko Olina -- we all hopped off for a cool treat at a little plaza and waved to neighbors along the way! Photo Ops Everywhere: There were so many spots perfect for photos -- seaside views, cute vintage train cars, and open-air seating made for great candid shots! Plus, we barely saw anyone else there during our ride, so it felt like we had the whole adventure to ourselves. Tips: * Arrive early to grab good seats and explore the train yard * Bring a camera (or phone!) -- the scenery is AMAZING * Don't forget a little extra cash for ice cream! Overall: This was one of our favorite experiences on Oahu -- kid-friendly, super scenic, and just plain fun. We're already talking about going back again next time!

We were really disappointed with this experience. The ride is far too long for young children and…read moresimply isn't engaging enough to hold their attention. The advertised ice cream stop is just a stop at a local shopping plaza, where you're directed to buy ice cream from the ABC Store. It didn't feel like a special attraction at all. If you're expecting scenic ocean views, temper your expectations. We only caught two brief glimpses of the water. The majority of the ride passes through overgrown brush, a shopping cart graveyard, and several homeless encampments. Overall, it felt like a waste of both our time and money. Unfortunately, we wouldn't recommend it, especially for families with young children.