Renting a car can be complex and difficult. Avis in Crystal…read moreLake with Jay and Linda makes it clear and simple. Have been renting from this business for years and will be again.

First off, the main thing you need to know that this is *not* a legitimate, company owned…read moreAvis/Budget location. This appears to be a privately operated "agency" location run by a shady character ("Jay???") in a well-worn, seedy looking strip mall off the main highway. I had a week-long business rental reserved with this Budget location scheduled for pickup at 8AM. Upon arrival at 8AM, the lights were off and the doors locked. Once he did finally decide to open the doors, the agent, who also calls himself "the owner," did not like my reserved rate and refused to honor it. I work for a large transportation company that does a huge amount of business with Avis/Budget. He adjusted my reservation to nearly SEVEN TIMES the booked rate and then wanted to run my credit card without even discussing it, other than to say it costs him more to have the car on his lot, whatever that means. I refused and called customer relations. As this is a private, non-Avis/Budget Group location, there was nothing that customer relations could do other than apologize. There appeared to be nearly no rental cars parked in the lot that I was able to identify. From reading other reviews (and you should too), it seems that this is pretty standard practice for this location...denial of rentals, adjustment of rates, not having cars available, etc. The office is run down and dirty. All the 4-5 star reviews appear to be years old. Most recent reviews are 1-star and it is obvious why. If you need a rental car in the northwest suburbs, you would be well advised to choose a different location, or perhaps a different company all together. Avis/Budget lost a customer this morning and I am going to have a lengthy conversation with our corporate travel department about removing Avis/Budget as a rental car vendor for our entire company of 130,000+ employees.

Well all we can say is that Wow for customer service. Came in a few days ago last minute and…read moreMelissa C. Made our experience awesome. She made sure needs were met, vehicle was exactly what we wanted, smile to start and smile to end. Customer service is not about "freebies" only. It's about being interested in the customer and doing your best! Melissa thank you! From the Arizona birthday boy. Upon returning we were helped till the end. So easy going, easy to talk to no attitude treated me as if I was family. Interested in my trip and my day. Just can't beat this kind of care. Even helped out extending an hour due to weather. I have always rented from Enterprise and this is the reason I always come back and tell others. Lastly Joey M. Thanks for your smile and inclusion to the experience. Appreciate the birthday wishes. Don't know why this place has 3 stars but it's not always their fault. We all need to be reasonable these days. Thank you everyone!

Now that I'm seeing other reviews, looks like this location has a trend of not having people's…read morerentals. I got an email this morning, two hours before I needed to pick up a minivan that they didn't have any and didn't anticipate getting any back. Suggested calling the one at the airport!!! Instead I went to the Crystal Lake location and the men there were great to deal with! They were very apologetic that this happened, and were able to get us a minivan right away. (PS Algonquin told me none of the surrounding stores had any!) Shortly after we got our minivan in Crystal Lake, we went to get food from a place in the same center as Enterprise and wouldn't ya know there were two minivans sitting there!!! I HIGHLY ENCOURAGE YOU TO NOT USE THIS LOCATION!

sadly im hard pressed to rate this place 1 star. Lux Car Sales & rental is sadly a really shady…read moresmall car dealership off of 25. at first i thought i was buying a car private party when i pulled up to this shack they call a business. the owner doesn't seem to know how to sell cars if you have any mechanical knowledge when looking at a car you'll be hit with the upmost disrespect all cars on this lot seem to have some sort of issue weather it's a small sensor giving a cel light or suspension being rusted and thrashed i'd assume to only reason this business have even 1 positive review would be they offer a slight amount off if you give a good review. very shady business. i doubt any of these cars can pass state inspections. if you do make the poor choice to come and test drive a vehicle please make it to your local emissions testing site.

Sold a car with a few problems , and it unexpectedly failed on me completely, they told me they…read morewould pay for the expensive repairs or allow a trade.

Nice folks that really are trying hard to give you the on brand experience. I used their car rental…read moreservice while my car was being fixed. Effortless reservation with an5 star treatment by the charming young woman running his place. Very conscientious and remembered my garage door opener as well. Convenient location inside Holiday inn.

I would leave 1 start if I could. I had a business rental of a Nissan Sentra at a rate of $171/week…read morefor a month. We were going to be a day late so we called and let them know they said ok no problem and then we get a charge for $5196! $4513 over the agreement price for 1 day that they already knew about! The agent at the office and 2 phone agents were completely unhelpful. I am just dumbfounded how they could charge us so much and be so resistant to helping correct the problem!

The staff here are great! They always offer wonderful and friendly customer service. I drive…read moreslightly out of my way to utilize this location based on vehicle selection and customer service.

The staff here was phenomenal. I've never dealt with as good of an Enterprise location as this one…read more Genuinely. Very friendly staff, the car (2024 Nissan Rogue) was new, clean, and didn't have a weird odor. Most smell like smoke or heavily perfumed but we didn't have that issue. We didn't fill the car up all the way and they didn't even charge us for it, and added a discount too. Great experience! Will be using them over the one in O'Hare any day!

I have rented many vehicles in the past, never from Hertz and never again. The mess started the…read morenight before we were supposed to pickup the vehicle. My wife called in to verify the pickup location, they explained that the vehicle has been moved, the new location is 25 minutes from my house instead of 5. No big deal, it happens. I arrive the next morning to an empty office. No agent, just a note on the door stating the person would be back. After waiting patiently for about 20 minutes i called the number on the door. My call was answered by the St. Charles office, the gentleman who answered simply stated that the agent should be back any minute. I waited another 10 minutes and called back,this time the only thing i was told was that he does not know where the agent is and he should be there. By this point i am almost an hour late departing from my planned trip. It was only after calling another Hertz office that i was informed that the vehicle is at the Penske Rental it was initially supposed to be at, the one 5 minutes from my house. So i make the drive to Penske and meet the most passive aggressive unfriendly person i have ever encountered. My hint should have been the neatly printed warning not to write on the front counter that read something to the effect of "if you or your children want to write on the counter like Kindergartners we will be happy to charge you a $100 clean up fee." The gentleman that worked there was just awful, he must have been born without people skills or something. He never explained any of the charges (i will get to that in a bit), and said everything in a sort of sarcastic tone as if our presence was bothering him. We picked up the van, which was an almost new Kia, in great shape, and very clean. When we dropped the van back off 3 days later we once again met Mr Personality. We had to wait again about 15 minutes because he was just too busy doing something else to take 30 seconds to walk over and get the key. This in itself was an awful experience, the train wreck of picking up the vehicle delayed my trip by over 2 hours. But it wasn't over yet. My wife went to an ATM to withdraw cash and noticed something not right. She checked the transaction log and noticed we had an additional 300 something dollar hold on our account. We had been charged for the total amount of the rental up front, and now we have this mystery charge. We called Hertz and they explained that Mr Personality at Penske charged us incorrectly, but also the hold was pretty standard practice and should drop off in a few days. NONE of this was explained to us up front. I rent vehicles at least once a year, but often 2 or three times a year. Not only will i be sure to never rent from Hertz again,i am going to steer others away from potentially having the same frustrating experience i have had.

I made calls to get a rental car and couldn't get anyone on the phone. I put in an order for a…read morerental online. It went through. Got several confirmation emails that the rental was all set. When I got there, the staff said that my reservation was no good and no one there was able to rent me a car. They said I would have to wait for the owner to return the next couple of days, and then they can rent me a car. It was a complete waste of time. Terrible Customer Service.

From the owner: Full-size V-6 Sedans, Luxury Sedans, Midsize SUV's. read more

The men were VERY nice that work there. I called on a Thursday for a diagnostic look at my car and…read morean oil change. I got in on Saturday before Easter. They were able to go through my car, find the most immediate problems, and offered prices. Not once did they pressure me to complete any work. In fact, they just asked what I would like done and I was able to choose what I wanted. I highly recommend this shop for your car needs!!!

Mike and the guys at Huntley auto are amazing. Great place to take your daily drive or your prized…read morepossession. From oil changes to complete engine installation. This is my go to place