Wow I have gone to this Avis multiple times and multiple others, by far this is the best Avis in…read morethe country. Austin is such a great guy and will always keep his customer satisfied. Lariza is also great any time I've had a problem they both have gone over and above what I expected to make things right. They both deserve a raise because they now have a lifelong customer. Thank you guys for everything really it's appreciated. Best rental car group at the sun valley airport by far.

Another dis-satisfied customer reporting in. I booked in advance on line for a Thursday pick up…read morewith rental beginning at 11am and ending on Saturday at 11am. When I appeared at noon on Thursday to pick up my car I was told by Jeff that because I did not come in on the 11am Alaskan airlines flight from Alaska that my car was given away. I had in fact, arrived on Tuesday from Los Angeles so this had NOTHING to do with their "misunderstanding." They certainly didn't text to find out my plans or give me any warning that my car was being used for another customer. This lack of car was particularly stressful as I had a 3pm wedding to attend in Stanley the same day. After a 30 minute wait I was finally introduced to the dirty car I was provided in lieu of the original car I had reserved. After a very cursory "read this initial this" explanation of the contract during which I accepted all additional insurance fees, I left the airport focused only on getting to the wedding. In our rushed "review" of the contract I read the words "$15.99 for fuel fees" and believed this was the fee I would pay if I chose not to refuel myself. It was only upon receiving my credit card bill that I realized that in addition to the $151.73 + $69.98 insurance fee I was also charged $9.99 per gallon for the fuel I used for the trip to Stanley. This added an additional $73.92 to my bill. I still have my original copy of the contract and in the fine print is says "000-074MlS equals a $15.99 flat rate fee . 075MIS and above equals 9.990 per Gal." I truly had no idea that the numbers referred to MILES and I unnecessarily agreed to purchase gas at TRIPLE the cost of gas at the pumps that day which was $3.37. Had my car been ready as expected there would have been ample time to understand what I was initialling and I could have avoided this fee.

I had a confirmed reservation at hertz. Nobody was at the desk when I got in. It was a late flight,…read moreI was at the desk by 10:40pm and they close at 11:00pm. They left me stranded at the airport. The worst part is the guy I spoke to this morning lied and said he was there. I had to uber 12 miles into town and 12 miles back the next morning to get a car. They didn't offer me any discount. Terrible customer service. Do not book Hertz if you are flying on a late flight to Sun Valley. They are liars!

ZERO FOR JOSEE THE LADY WITH the SIGH this experience was…read moreDISRESPECTFUL. I called in to check if they had vehicles on lot for a 8+ ride, the lady over the phone was rude.She didn't know a thing. (I will keep this short as possible)-but trust me she was rude. Asking questions I kept hearing her "sigh." I thought just must be a day for her. I spoke to Dakotah(manager whose been there forever) he was a nice gentlemen as usual,it worked out,he got us in a vehicle and said that he would put notes for a 8+ vehicle and which vehicle in particular so that was reassuring. I get there for pick up, and the lady was sooooo freaking disrespectful. No smile, no greet, nothing! It was a horrible experience I encountered. She didn't want to get me Into the vehicle Dakotah had noted me in, she kept sighing and than it clicked that it was the same lady I spoke to the other week before.I was jolly and thought it must be her day again. I AM SÚPER UNDERSTANDING.I did small talk while I got helped by her daughter(she made comment that it was her daughter)- The lady was rude when I said, "have a great day! And thank you for your help."even tho she was soooo hating her job- you can just tell!!!!!! And she SHOWED IT WELL! (Rolled her eyes) -drop off was terrible! The girl didn't print my receipt,she said she didn't know how. I left it alone, because I thought---I always go thru hertz I trust THIS COMPANY! Week later I check in to ask where my in-laws deposit is from the credit card? Of course it was the lady who hated her job, I was nice...but she kept giving me attitude,sighed over the phone. I had basic questions...but than I asked to speak to the manager Dakotah. She ignored me.She said, "I CANT HELP YOU, idk what to tell you. I asked again and said "thank you for your help, may I have the manager assist me please"She than says,"HES NOT HERE" yelling. I was devastated by her attitude and said calmly, "can you have him call me when he goes into work, when will be a good time or should I give you my number"....so I'm giving her options.I truly couldn't handle her tone!!! She than says(OMGOSH IM NOT EVEN KIDDING SHE SAYS), "that's my husband and I don't want to give you his schedule" (Wow right?!) So, I said, "okay ummm, I'm looking for the manager to give me a call, not your husband...here's my number..." And she literally hung up. I called back and thought maybe it was a disconnect but she answered and hung up. PRETTY PROFESSIONAL WOULD YOU SAY HERTZ? I connected with a friend at the airport and she told me her name which is Josee (Joe-ce) and SHE IS APPARENTLY THE WIFE OF THE MANAGER DAKOTAH DAYTON. So, I took a step back and got another number from my friend to contact Tina who assisted me and made sure to have Dakotah call me because obviously JOSEE was all hyped up because I needed to speak to the manager about my questions. Now, let's think about this: Hertz a rental company who deals with customer service everyday....IF ITS NOT THE JOB YOU LIKE, than leave. I was told JOSEEEE has had lots of complaints but she is still there. Anyone reading this can clearly understand why she still is working for Hertz in Hailey, Idaho. It's a husband Dakotah and wife Josee team...... Like any regular client (customer such as myself) would speak to manager and go into more detail of her childish behavior of customer service....BUT BECAUSE ITS HIS WIFE JOSEE HOW DO I DO THAT??! So, when Dakotah called of course I didn't say a word, but got my situation cleared. It was soooo simple but of course as a customer I was concerned for my in-laws deposit...(which I am waiting on) but how does EVIL work with NICE?! I have no idea. I feel sorry for Josee, It's sad that she doesn't like her job, but is stuck there to work for the clients. Altho- she represents HERTZ and I guess that's how HERTZ WANTS IT. Moving forward from this company all together. And now I guess I'm sharing the same story as everyone else about HERTZ-the rude Josee. Customer service and respect is everything and they lost my business, my husbands business and my families business. (tsk tsk)

I've never had such a positive experience with a rental car place before! Lisa was super helpful &…read morewent above and beyond to make sure I was able to still get a vehicle even after being unexpected delayed. Will definitely rent from this location again. 10/10 recommend. Thanks again!

Great Service, clean reliable vehicle, fair price, what else can you ask for?read more

Shout out to Jeremy, Ryan & Daniel at Moment Automotive. Took my '21 Jeep Wrangler in for a loud…read morerattle emanating from the steering column. Of course after I dropped off the car, the noise stopped. Jeremy then went on a test drive with me, the sound came back ever so slightly and he was able to diagnose the problem immediately. I was so impressed with their customer service and expertise, I'll be back for routine servicing of my vehicle. I give Moment my highest rating! D. Olsen Hailey, ID

From the owner: At Moment Automotive, we provide excellence in service and precision in the details. Repairs and…read moreroutine maintenance for all makes and models with the attention and professionalism your vehicle deserves. No need to take your Audi or Porsche to Boise for service. Seasonal tire changeovers and tire storage. Free inspections and alignment checks. Our meticulous detailing services restore and protect your car's appearance, inside and out, including Paint Protection Film and Ceramic Coating. For those seeking an elevated driving experience, we also offer a curated fleet of premium rentals, including Porsche, Audi, and Yukon Denali models. Whether you're a local or visiting Sun Valley, we're here to keep you moving in style.

I searched around for a car service from Boise Airport to Ketchum. After many phone calls I was…read morelucky enough to speak to Lisa at Miller's. I set up the ride with ease at a good price. Zack, our driver met us as scheduled holding a sign with my name on it so we could easily spot him. He wasted no time and got us on the road. I want to thank Lisa for her help scheduling the ride and a special Thank You to Zack for being so personable and getting us to our destination safe and sound. I would highly recommend Miller's Limo to anyone looking for a car service and a great experience. Vince Groome

Excellent communication, very accommodating to travel changes, and much cheaper than other resorts…read moreI've been to. Clay was a great driver and offered suggestions on where to go and what runs to hit on the mountain. He even drove us through town before dropping us off to show us where to go. I'd highly recommend using this company!

The guys at Hailey Auto Clinic really helped us out recently when we experienced trouble with our…read moreSprinter Van. They were knowledgeable, quick, and friendly. Thanks for helping us continue on our journey!!

VERY DISAPPOINTED to be a woman ripped off by a garage again! I took my almost brand new Subaru…read moreCrosstrek for an oil change and was told I needed the rear differential fluid changing out as 'discolored'. I'd had the car for 6 months and done less than 10k. Being a responsible owner and not knowing this was wrong, I said yes stupidly. Subaru in Twin Falls then told me I only need this done at 30k service. Will never go to HAC again and I was a loyal customer!