Terrible customer service. Rude and obnoxious from the District Manager supposedly. Will NOT be…read moreback

Worst experience with a car rental service. Horrible…read morecustomer service. Proceeded to charge our account multiple times after everything had already been paid for. Never going back.

Impossible to reach anybody at this location by phone. Agent at the main number at National Car…read moreRental says to dial "*" to get through to somebody. (The option for this prompt is NOT given in the greeting). Every single time, the phone rings, recording says "all agents are busy, please hold" then it plays music a while, then it says "leave a recording" and then automatically hangs up. My real issue is National filed a damage claim on the car. I had pointed out the damage before accepting the car (walked all the way back to the counter and showed a picture). The agent said it, "Oh, we'd forgotten about that" and it would be noted. The car was still totally driveable, so I didn't care. When returning the car, I pointed out the issue again so they'd know it was not my fault, and that agent also said "don't worry." THEN, a week later, I get a nasty e-mail from the Damage Recovery Unit at National. Thank goodness I have a picture of the damage from the day & time I picked up the car, otherwise they'd pin it on me. Now I just have a bureaucratic mess to sort out. I don't know if this issue is rooted in laziness, incompetence, or dishonesty on National's part, but YOU ARE BETTER OFF RENTING ELSEWHERE!

This National outpost is a smaller one without an Emerald Aisle. Therefore, you must stop at the…read morecounter to get the contract and your car keys. I strongly suggest that you do not dilly-dally when you get off the plane. Go directly to the counter, which is near the luggage carousel. Do not let someone else walk ahead of you. At 10:00 at night, I was the second person off my plane to get to the counter and it took about 5 minutes for that guy to get served. By the time I was served, there were five people waiting behind me and I'll bet they would not be giving this place five stars. The kid was polite and efficient, but one at a time is slow. Car choices were limited. I didn't really care, so I took whatever he offered me. Which turned out to be a Jetta wagon one week and a severely underpowered Dodge Avenger the next week. Returning is easy. Note your mileage and gas tank status when you park the car in the garage and then bring the keys to the counter to get checked in. They did a good job and it was very efficient. Tip: Take several pictures of your rental car when you return it. I've never had a problem with National, but with the pictures I am covered in case some random damage appears later.

We had an excellent experience with Dollar at the airport location. Faith was extremely helpful in…read morehelping us choose the best car for our trip. She was very helpful guiding us super out of town visitors with guidance as far as sights to see and the bestcar to drive for our tri- state adventure. The desk is super easy to reach within the airport and you can choose the car you'd like in a covered lot. This is convenient during inclement weather. All in all we were very satisfied with our trip!

Terrible! Will never use this company. Did not uphold contract as far as a deposit return. Better…read moreoff renting somewhere else.

Horrible.... Have tried multiple times to rent a car and can never get ahold of anyone, one time we…read morerented a car and had to get a refund after finally getting ahold of someone because we kept getting the run around to actually pick the car up, it was in my husbands name by the way, has anyone actually been successful renting from them?

I went to the Enterprise in South Charleston,WV and the service there was terrible I delt with Nat…read moreand he lied to me and was playing games with my money making me go through this long process to get my money back when he couldve just gave it back to me the way I was told. He also ruin my vacation by trying to force me to bring the car back when I already paid for the rental. When I tried to talk to some one else it just seem like they were covering up for Nat

We started renting at this location years ago after a issue at another branch. the employees here…read moreare top notch. they have never been anything but courteous and helpful. I have seen some complaints about time it takes to rent etc. we always book well ahead of time and have never had a problem usually in and out in minutes. of course there is paperwork - I doubt any rental company lets a car out without it- but it is never a problem. if you haven't booked here give them a try they are the best!

Quick drop off here. Very easy. Just remember to write down your mileage, gas and parking space…read more We rented car from Louisville and there we had issues and no one there to help, really had to search for someone when car given was not properly working.

WOW!! Customer service at its finest was just Delivered to…read moreme by a very capable and knowledgeable young lady by the name of Arianna at this location.... now SHE is a company asset.

Awful service - I waited in line for an hour and there was only one person in front of me and over…read more10 behind me. I don't think they had enough cars. I have used Enterprise for years but will use another service in the future.

I have used them several times and they provide excellent customer service. I will rent from…read moreEnterprise exclusively from now on. The Charleston branch made me a life long customer!

I reserved a rental car from Enterprise call center for pickup between 2-3 on December 24th. No…read moreproblem. However, the Enterprise on MacCorkle Avenue closed at 2:00. Fortunately I called right at 2 and Kevin Saunders stayed until I arrived. This is top of the line customer service from Mr. Saunders and I appreciate him Please rent your next vehicle from Enterprise and ask for Mr. Saunders!!!