Impossible to reach anybody at this location by phone. Agent at the main number at National Car…read moreRental says to dial "*" to get through to somebody. (The option for this prompt is NOT given in the greeting). Every single time, the phone rings, recording says "all agents are busy, please hold" then it plays music a while, then it says "leave a recording" and then automatically hangs up. My real issue is National filed a damage claim on the car. I had pointed out the damage before accepting the car (walked all the way back to the counter and showed a picture). The agent said it, "Oh, we'd forgotten about that" and it would be noted. The car was still totally driveable, so I didn't care. When returning the car, I pointed out the issue again so they'd know it was not my fault, and that agent also said "don't worry." THEN, a week later, I get a nasty e-mail from the Damage Recovery Unit at National. Thank goodness I have a picture of the damage from the day & time I picked up the car, otherwise they'd pin it on me. Now I just have a bureaucratic mess to sort out. I don't know if this issue is rooted in laziness, incompetence, or dishonesty on National's part, but YOU ARE BETTER OFF RENTING ELSEWHERE!

This National outpost is a smaller one without an Emerald Aisle. Therefore, you must stop at the…read morecounter to get the contract and your car keys. I strongly suggest that you do not dilly-dally when you get off the plane. Go directly to the counter, which is near the luggage carousel. Do not let someone else walk ahead of you. At 10:00 at night, I was the second person off my plane to get to the counter and it took about 5 minutes for that guy to get served. By the time I was served, there were five people waiting behind me and I'll bet they would not be giving this place five stars. The kid was polite and efficient, but one at a time is slow. Car choices were limited. I didn't really care, so I took whatever he offered me. Which turned out to be a Jetta wagon one week and a severely underpowered Dodge Avenger the next week. Returning is easy. Note your mileage and gas tank status when you park the car in the garage and then bring the keys to the counter to get checked in. They did a good job and it was very efficient. Tip: Take several pictures of your rental car when you return it. I've never had a problem with National, but with the pictures I am covered in case some random damage appears later.

WOW!! Customer service at its finest was just Delivered to…read moreme by a very capable and knowledgeable young lady by the name of Arianna at this location.... now SHE is a company asset.

Awful service - I waited in line for an hour and there was only one person in front of me and over…read more10 behind me. I don't think they had enough cars. I have used Enterprise for years but will use another service in the future.

Explain to me how your location is in a state where you have toll roads and yet you do not offer…read moretoll pay in advance. I am being told that I can drive through and budget will be charged...then they will charge the card on file and there will be an extra charge. All you are doing is trying to get more money out of your customers...pathetic

We were picking up our car that we reserved in FEBRUARY. IT IS JUNE.When we got there we told we…read morecouldn't pick up our car because they don't allow debit. We payed $500 dollars online in debit and it went through. The trainee was hateful and rude about the situation. He told us that maybe we should have read through all the terms and conditions. Not any sympathy was given, just hate.

Terrible! We reserved a vehicle several months in advance online and the day before we were to…read morepick up they sent a cancellation. They undoubtedly gave our car to someone who just walked up to counter. Totally unprofessional and wrong. I would recommend new employees and manager at the Charleston WV - Yeager Airport location. There is no excuse for this. Avoid!

Avoid at all costs. Prepaid for a reservation specifically to get a certain class of car. They did…read morenot have the car, despite giving out the same type to a person in front of us with no reservation, and we spent a week attempting to escalate to the manager, Jodie, and the regional manager, Chad, both of whom refused to help. So we ended up being stuck with the other car for the entire length of the rental. We have escalated to the BBB, but at this point this specific location and their management has refused to help to the point we needed to escalate the issue, so a 1-star it is.

Terrible! Will never use this company. Did not uphold contract as far as a deposit return. Better…read moreoff renting somewhere else.

Horrible.... Have tried multiple times to rent a car and can never get ahold of anyone, one time we…read morerented a car and had to get a refund after finally getting ahold of someone because we kept getting the run around to actually pick the car up, it was in my husbands name by the way, has anyone actually been successful renting from them?

The worst! I just tried to return my rental because it smells like bong water was spilled in it. I…read moredecided that if I have to drive a rental for another 2 weeks, I'll trade it. First, they told me there were no cars, I asked if they could bring one from another location andI got the feeling that was too inconvenient. That's when they said that they did have one but the bumper had damage. I said that was fine. They inspected the car I had been driving and declared that it was going to cost me $150 to have it detailed due to my dog's hair in the back seat. I wonder if they charged that for cleaning out bong water?

Very poor customer service. I ordered a pick up where they were 30 minutes late, and then I spent…read moreanother 15 minutes waiting for them to clean the car. After I called earlier to confirm pickup times. Made me late for my meeting. Car was in good shape, but they need to change their slogan to " Enterprise, we'll pick you up. Eventually."

I have used them several times and they provide excellent customer service. I will rent from…read moreEnterprise exclusively from now on. The Charleston branch made me a life long customer!

I reserved a rental car from Enterprise call center for pickup between 2-3 on December 24th. No…read moreproblem. However, the Enterprise on MacCorkle Avenue closed at 2:00. Fortunately I called right at 2 and Kevin Saunders stayed until I arrived. This is top of the line customer service from Mr. Saunders and I appreciate him Please rent your next vehicle from Enterprise and ask for Mr. Saunders!!!

Quick drop off here. Very easy. Just remember to write down your mileage, gas and parking space…read more We rented car from Louisville and there we had issues and no one there to help, really had to search for someone when car given was not properly working.

Organizing a trip to take contestants to a state competition, Alex worked with Career Center…read morerepresentatives navigating paperwork and forms to make sure everything was in place well in advance. The day of the trip, vans were washed and ready on time. Alex and his employees were polite and accommodating. It is evident they put customer satisfaction among top priorities. They worked with us to coordinate van return during non-business hours and were flexible with return time. Thank you to 2nd St. Charleston Enterprise for helping make our trip a success!

Just purchased a car through Enterprise with the help of Kemba Credit Union. The relationship…read morebetween April and Kemba is unmatched. Both were very helpful during the process and ensured that I received the vehicle of my choice. I could tell them genuinely wanted this opportunity for me. Salespersons Aaron and Mary helped the process go smooth. They sat me down and asked what worked best for me. They worked as a team and helped me decide what was best for me and what's also practical. I could tell they were just as happy as I was when I made my decision and it was genuine. If I buy another car in the future, I will be returning to this branch without hesitation.