There are hotels that dazzle a man with marble columns, crystal chandeliers, and enough decorative…read morepillows to smother a buffalo. Then there are hotels that win him over by performing the simple miracle of being run by people who appear glad he exists. This establishment belongs proudly in the latter category. The breakfast itself was nothing that would cause a revolution in American lodging. It was the same continental breakfast we all know and love from sea to shining sea: eggs of uncertain ambition, waffles aspiring to greatness, a standard issue pancake printer, imported whole fruit lovingly hand-wrapped in cellophane, and coffee tasked with carrying the whole enterprise upon its weary shoulders. Yet what distinguished this breakfast was not the menu but the ministry. A guest found herself engaged in mortal combat with a waffle that had become permanently attached to the waffle maker. Before the struggle could escalate into litigation, a server appeared, liberated the imprisoned pastry, and restored peace to the republic. Empty plates vanished almost before they were empty. Coffee cups were replenished with a vigilance usually reserved for national defense. OK, I embellish the effort just a little. But darn if it didn't feel that way as a matter of comparison to the usual economy hotel punishment. Good service cannot improve a mediocre breakfast into a great one, but it can perform something nearly as remarkable: it can make a fellow forget he is eating a mediocre breakfast. Attitude, as it turns out, is an ingredient. The room itself was pleasantly spacious. Most modern hotels provide Wi-Fi and consider the matter settled. This room, however, offered a dedicated Ethernet connection. I plugged in out of curiosity and discovered speeds that made the Wi-Fi seem less like a technology and more like a suggestion. There was also a second-tier vanity shelf, a humble feature whose usefulness cannot be adequately appreciated until one has spent years balancing toiletries upon surfaces apparently designed by people who own only a toothbrush. Now, no honest account would be complete without mentioning the defects. The room resisted darkness. The window shades approached the task with enthusiasm but not competence, allowing enough light around the edges to remind a sleeper that somewhere outside, the universe remained operational. More perplexing was the hairdryer. It resided in a wall mount equipped with a small nightlight that glowed continuously. I searched for a switch with determination and, eventually, with suspicion. Either no switch existed, or I lacked the intellectual qualifications to locate it. Both explanations remain plausible. In the end, I left with favorable impressions. The breakfast was ordinary. The room had quirks. Yet the staff possessed that increasingly rare talent of making inconveniences feel small and guests feel welcome. And often, that makes all the difference.

Quality Inn served its purpose. Provided a comfortable bed, shower and a decent included breakfast…read moreat a very affordable price. Everything was clean, plenty of parking and ok area. The quality of this quality is 3 stars, but because of the customer service I shoot them four stars. From the check in counter to the lady working the breakfast section excellent customer service was provided.

Parking ~ Abundant and complimentary parking. Parking lot is extremely well lit very safe area,…read moreeasily accessible handicap parking. Lobby ~ The lobby is well appointed and an open and welcoming space. The front desk is easily accessible and ADA Compliant. All areas are clear of any encumberances and well lit. The breakfast area is adjacent to the lobby and well appointed. The Breakfast ~ OUTSTANDING! I was extremely surprised. I stay in hotels on regular basis and just in the last year I frequented a variety of them throughout the US and abroad. This breakfast buffet was represented very well. This is the first time I have seen a farm fresh yogurt machine. The product was outstanding. They offered the regular cereals, aids, bacon, variety of muffins and breads and pickles. And they have a waffle machine. I addition to juices, coffee and a plethora of tea options. The plastic ware was obtained by a single serve machine, ensuring a higher level of cleanliness. Hard boiled eggs were in individual serving packages, first time seeing this - eggselent! Coffee and tea cups were very sturdy not the flimsy ones you usually get. Rooms ~ I was exhausted when I arrived. Jack and was seamless, friendly and professional. It was very very late and the young man who helped me was just as polite and friendly as if it had been during normal check in hours. The room was unexpectedly spacious and very clean. Usually I could always find hair in a corner, dirt in a corner of a bathtub or a sink that hasn't been fully wiped out. Not in this room. I looked. Everything was on point. Include two separate bars of packaged soap. One for the laboratory and one for the shower. Water pressure was more than adequate. I have long hair and more than once have I had to utilize the faucet in the bathtub to rinse my hair completely. Not here! The air conditioner filter was clean worked perfectly, no allergy medicine today for me. In the room was very proportionately decorated and accompanied by furniture that appeared fairly new. There was a mini refrigerator and coffee machine in the room. I have stayed recently in Vegas and they've removed the coffee machines from most. The curtains closed completely and hung appropriately. With no gaps they were truly blackout curtains. Customer Service ~ everyone I encountered from the lobby to my room we're in credibly genuinely friendly and courteous. This town is located in Wyoming and the folks here are just very friendly and kind. I would definitely return and stay specifically at this hotel. Incredibly clean every area and facet of the hotel was wiped down, dusted and the windows were spotless. The artwork was both tasteful and appropriate. The furniture choices in Decor were sophisticated and timeless. The spacing in the dining area was appropriate most places you're literally sitting right on top of one another not here, very large and ample seating area with very appropriate spacing where the employees take great pride in maintaining a very clean and upscale establishment this hotel is located in a very safe area that is convenient to any business you may have in the area and or travel plans for sightseeing. This is definitely a go-to option if you're in town. I was highly impressed to say the least.

Very nice, modern and clean hotel that's dog friendly. I feel safe parking here too. Clean and…read moremodern with a decent breakfast. No longer just cereal and juice! They provide fresh fluffy eggs, sausage, toast (white, bagel and English muffin), juices, a machine that dispenses not only coffee but cappuccinos, lattes. The fitness center is bigger than most Best Westerns I've been to and no one was using it so I had it all to myself. They have a running machine, free weights, a pulley type machine and a recumbant type bicycle. They also have filtered water too! Oh and cleaning wipes for the equipment. The hotel is located at the far end of town so you feel a little isolated but that's ok since we don't need to be in town.

Very clean and quiet. Staff was super friendly and the breakfast was actually really good. Very…read moreaccommodating as my nights kept changing from one to three then ended up needing five nights. They worked it out and kept me in the same room. Would definitely stay here again.

Pool is always closed, Memorial day weekend, was a main reason we stayed there. second time this…read morehas happene.

Good place for an overnight stop. Small RV park we stayed and pulled through number nine and there…read morewas plenty of room.

Stayed here for one night while heading home. The manager was informative and entertaining, she…read moreled us right to our spot. Water pressure, AC voltage and sewer were all top notch. Quiet nights sleep, not near the hiway! Short walk to the platte, very nice access to the river. Clean well run park. Great for passing through or longer if you are staying in the area.

the guides were great, the drivers always on time and the hotels very nice and centrally located…read more Claudia planned a great itinerary and we were able to see all we wanted. We had a wonderful time and will definitively use again!!

Staff here is amazing. However, I would never stay here again. My room had a horrendous smell…read morecoming from the shower the first night. I asked them to fix it. They tried giving me another room and even offered to have me smell other rooms for a suitable one, which was nice. I looked at another one and went in and the bathroom smelled like body odor super bad. I decided to stick with my room because body odor smells way worse to me than the smell in my room. They ended up selling out so I couldn't change rooms but they sent the maintenance guy to come fix it. It worked for about 12 hours. He pulled hair and gunk out of the shower drain and sink drain and I was just happy to see someone try. I got back from work Tuesday and the same body odor smell was filling my bathroom. I wanted to hurl. And I don't have a great nose, the smell is just so unbearable. I ended up cleaning my own shower last night so that I could take a shower this morning. I went to work today and came back and the same smell from the first night that the maintenance guy fixed. I mean I think it's the worst smell I've witnessed in a hotel, and body odor is the grossest. Both equally unbearable. I'm here until Friday so I'm just going to deal with it since my job paid for it, but I will be advising that our leadership avoid booking our workers here because this isn't a fixable problem. It's clearly the drains or the air system pushing these smells through. I really wanted this work trip to be a good experience but the room situation just killed it for me. I didn't call today about the smell coming back since I'm pretty sure they already did everything they could do, and even if I was moved to another room, I would never stay here again because two rooms I looked at smelled so horrible and it seems like the showers are not being cleaned and there's either a drain problem or a air circulation problem. I shouldn't have to worry about it, but it is what it is. If it was my money being spent, I would ask for my money back and go somewhere else, but I'm not able to do that since it's for my job. Two stars since the front desk staff are all excellent and so was the maintenance guy.

Newly built, idealy located my stay at The Residence Inn Casper was made complete…read more Welcoming and helpful staff who provided me with welcome tips about what to see in the town, room service was excellent and helpful when asked for extra stuff or out of routine cadence. Indoor swimming pool and very hot spa was a great welcome when outside temperatures were high 20s, low 30s. This hotel has everything you would need to have a great stay. New appliances, Kuerig, large Fridge/freezer and a host of kitchen items. Fast, very hot water, clean kitchen and bathroom, huge assortment & well stocked Breakfast Buffett. Tip, ask for a room that faces Casper Mountain.

The property is a bit rundown, but our room was large and serviceable. The beds were comfortable,…read moreand the room included a couple of comfy reading chairs and a table. The coffee maker, microwave and fridge were in good repair. The window mounted air conditioner was loud, but worked well. Like most of Wyoming, the desk clerk hasn't gotten the memo about COVID, I guess. No desk barrier and not wearing a mask. They did have a jug of hand cleanser and a large pile of single use wipes on the desk. The price of the room ($70) seemed reasonable.

RECOMMENDED STAY & ask for QWEN at the desk!!!…read more I have stayed here about a week waiting to move into my new house. Each day I had to renew my stay from not knowing when the house would be finished. Qwen has been so understanding & so patient with me during my stay! Has reached out to me if I couldn't. Free WiFi, cable, huge comfy king bed, 24hr receptionist, daily housekeeping, fridge, microwave this place has everything I need to feel at home.