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    Enterprise Rent-A-Car

    1.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    Regency

    Regency

    1.0(4 reviews)
    1.0 mi

    **DO NOT USE THIS COMPANY**…read more Regency are a broker and work with an awful range of private Limousine drivers. Many of which don't have a website, don't advertise and can't be reviewed so they don't care about providing a decent service. When you complain to Regency about the shocking partners they work with, they just say "we're just a broker, nothing to do with us". Leaving them to take your money and run. If you want to take your limo hire seriously, find a PROPER Company to work with directly and read the reviews before you book. There are good firms out there, you just have to find them.

    I don't even know where to start with this absolute shambles of a company. I had booked a party bus…read morefor June in February and paid the deposit, all fine and great customer service (obviously because I was paying them a deposit), about 6 weeks before the date in June I had a call saying they had double booked and can no longer do it (apparently no other similar vehicles or an alternative on offer), the lady was exceptionally rude and difficult to get hold of, she even said in an email 'we don't usually refund deposits but on this occasion we will'! Took over three weeks to get my deposit back. I then looked online for alternative vehicle and was then contacted by Regency trying to sell me another vehicle for £50 extra! I said no way would I pay extra considering they had let me down, Regency as a 'good will' gesture agreed to book us this vehicle with £50 'discounted'. Then the day of the event comes.... I already had my doubts seeing my past experience with them wasn't great (stupid me I know for booking with them). I receive a call from the driver an hour before arrival saying he is 40 minutes late, I said I had clearly stated in my emails that the vehicle is taking us to an event we need to arrive on time for so the driver being late would mean we would get only a third of the time we wanted and that I would not be paying for a full hour. Vehicle arrives (50 minutes late) and we had to just jump in and go straight to the venue (15 minute drive). I was promised three bottles of Prosecco and soft drinks for the journey... we had one bottle of Prosecco provided between 12 of us (not that we actually had time to enjoy the ride and have a drink). I was also told decorations are provided... 5 or 6 pathetic pink balloons chucked on the floor is NOT decorations. The vehicle was also absolutely filthy, the carpets were stained and rips in the seating, it was not the same vehicle I was shown pictures of prior to booking. When we arrived the majority of the party had to run to the event (the driver dropped us a ten minute walk from the venue). I refused to pay the remaining amount and I was then told 'they had come all the way from London'... not our problem. My friend calculated how much we should pay for 15 minutes rather than an hour and that's what we paid. So if you would like a journey in a clapped out filthy vehicle that arrives at whatever time they feel like, then this is your company!

    Enterprise Rent-A-Car - carrental - Updated May 2026

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