The worst rental car experience I have ever had…read more We were scheduled to pick up two standard SUVs at 6pm after we arrived from our flight. Our flight was slightly delayed and so we did not end up making it over to the rental car counter until about 7pm. Once we made it to the counter, the lady estimated that it would be a twenty minute wait. We waited about 40 minutes and then went up and spoke to her because we started to talk to the people around us who were saying they had also been waiting over an hour on a car. When we talked to the lady at the desk she told us that someone had to go over to the other location to pick up our cars and that they were on the way. Another twenty minutes go by and we wait. We ask her again and she then says that she is unsure if we will be able to get our size of car that we reserved. She asks if we can accept another car. Unfortunately, even with the standard SUVs, it will be a tight squeeze, so we cannot switch. Also, she told us previously that the car was on the way? So this must have been a lie. In addition to the initial lie she told us that it would be 20 minutes until our car arrived (since everyone around us waited at least an hour and a half). Another 25 minutes go by. By this point, everyone in our group is cursing Enterprise's name and saying we will never rent from them again. We ask to talk to a manager. And magic! Somehow, five minutes later, when we go back to the back, the manager has gotten our cars ready and is waving our keys because he knows that he was about to deal with some very angry customers. I would also like to note that when we went to the back, there was a big tray of sushi and about 5 people sitting around, not working. Very confusing because the manager, when explaining why things took so long, told us that they were low staffed. But it just looks like the staff were too busy eating sushi to do their jobs, and the manager was fine with us waiting an hour and a half while he had plenty of staff sitting around. Avoid this location at all costs.

Hello, I picked up a rental car on Oct 30 from the 626 58…read moreAve SE location and Ike, Ethan and sorry forgot her name but Oct 30 was her first day, the 3 of them were all great. I was just in a car accident that morning and dealing with my insurance company was a nightmare. They made the almost 2 weeks that I had the car the easiest part of the car accident I had to deal with. I would definitely recommend this location. Thank you, Dori

Routes may be an offsite airport rental but it is worth the time and effort…read more The vehicles are well maintained and the price is competitive and always less than their competitors. The staff is professional, honest and kind. I never feel like I am going to be charged for something unexpected or held responsible for something unwarranted. Routes is my car rental agency of choice. I am not being paid for this review and I am not a family member - although Routes makes you feel like one.

Brutal customer service. Lost my wallet on the plane so had to switch the reservation to my…read moregirlfriend's name while I panicked around back at the airport. The agent told her she had to get the extra insurance as her credit card didn't have that perk. Still not sure how he knew that just from looking at her card. Luckily I retrieved my wallet from the airport and came back to the counter to switch it back because my credit card does cover the insurance (so did hers but she didn't know). The agent told me he couldn't change the reservation without cancelling so we are now stuck with a $160 bill for insurance that wasn't needed out of duress. Also, the car wasn't filled up with gas when we got it. Pay the extra money for a decent company.

I travel frequently and find most car rental services to be average. National at Calgary Airport…read morewas outstanding. Quick service on arrival and they immediately accommodated a change from an SUV to a minivan at no cost or hassle. Super friendly and helpful. Likewise on the return we had an excellent experience. Thanks!

My family arrived on June 13 in Calgary, and the staff at Emerald Isle (Gil and Attica I think)…read morewere super friendly and helpful offering us a minivan instead of 2 SUVs. When I reserved online, there were no minivans available. That worked out great for the family! Thank you for taking the initiative offering to make our family trip more enjoyable!

This was our second time renting with Alamo--our first was at the Las Vegas airport, where we had…read moresuch a great experience that we wanted to try them again. I'll admit, after reading some of the reviews, I felt a little nervous, but I decided to give them a chance anyway. They are pricier than some other rental companies, but I'd rather pay a little more for peace of mind than deal with companies that have worse reviews. And wow, I'm so glad I did! When we got to the counter, there was no line at all. The agent checked us in quickly, and within minutes we were on our way. The whole process took less than 15 minutes. Returning the car was just as smooth. Even though a lot of people were dropping off their cars at the same time, there were plenty of staff available. One quick check and we were good to go--it couldn't have been easier. I really appreciate how efficient and well-staffed they are. Overall, another excellent experience with Alamo!

Gosh to rent a vehicle these days is so expensive. We took my family on a 9 day road trip so we…read moredecided to rent a vehicle rather than use our own. For total for the 9 days it was $1,500- what do we think a good deal? That also included road side assistance if anything happened while we were away. In total a little less than $200 a day

Avoid. My company's system didn't give me the option of booking with Avis, and I'm now in about a…read moreone hour wait just to speak to an attendant at the front desk. This is my usual experience with Hertz. Usually they just give you the wrong information or the wrong car, this time they're not even prepared. UPDATE: they only hired 2 cleaners today so it'll be an additional one hour (allegedly) wait. I'm adding a photo of all the people awaiting their cars UPDATE 2: approaching an additional 2 hour wait on top of the one hour in queue. Dozens of customers are in the same predicament

You book, show up on time. No car ready…read more They rent cars they don't have. Find a more responsible company to rent from.

We rented from here when vacationing out West from Montreal. Picked up car here and dropped off a…read moreVancouver airport. The service from Dilkash and Ali were excellent. They went out of their way to make sure we were satisfied, which included calling 30 minutes after we had left to tell us they had another better car for us at same price! Plus the price from this location rather than renting from the airport is significantly cheaper! If you want great service and a great price rent your cars from these guys, thanks Dilkash and Ali!

Came to this location to get our car rental and I am glad we came here. Staff were outstanding line…read morewasn't big car was clean. I had to recommend this location to pick up and return since the airport. Location was absolutely terrible and very disorganized.

Reserved a car online, but was refused service because of the type of card I needed to use. I had…read moreto come back the next day to rent a car from someone else, (using the same card that was refused by Avis) The front desk staff at the time said they'd cancel my reservation. I recieved a $50 No-Show fee a few days later. Customer service refused to reverse the charge. I called the service desk, and was told a manager would contact me the next day. Never recieved the call. Very disappointed and frustrated with this service.

I like to say thank you Merci (it might be Mercy). She was so incredibly helpful to me and my wife…read morewhen we arrived from a long flight. Her customer service was stellar as she was very attentive to our needs and she recommended what best fit those needs. She met us with a warm attitude and helped make our travel easier. It was all her. Thank you so much Merci!

I rented a car in Orlando Florida. I used airmiles for the 9 days rental. I also had insurance…read morethrough my own insurance company. When I went to pick up the car I was convinced to get the $13/day toll package, as I was told I could potentially go through so many tolls in a day that I could be charged way more. I told the gentleman where I was planning to go, (Orlando and St. Augustine area) and he said for sure I needed it....actually I didn't. Waste of 160 CDN dollars (117 US). But ok, I didn't pay anything else as I had the airmiles perk. Returned car back to the airport. 3 weeks later, at the same time my credit card is charged, I received 2 letters. One says I've been charged $45.00 damage fee and $29.00 admin fee. $74.00 US, without explanation. When I call about this, they can't really even say what it was for. "Oh maybe it's a tire wear use fee"she says. Pardon? That's what the rental fee is, paying to "use" the car. After not being able to figure out why I was charged this she says she will send it to accounts to try to get a refund. I haven't received it yet. The other letter says it charged me $250.00 US (348 CDN) for cleaning for sand on the floor. The sand was from our shoes from walking around St. Augustine. There wasn't even any floor mats we could have shaken out and honestly, a 10 minute vacuum would have taken care of it, not worth 350.00!! I contested this charge, without getting anywhere. They sent photos that are of such poor quality, they are blurry and looks like the camera was moving so looks much worse than myself or the other 2 passengers remember. I wish I had my own photos, but I had no idea they would do this! If shoes are dusty how can you prevent stepping on the floor? And without mats to shake out, how can this be removed without a vacuum? I feel like because I didn't "pay" for the car with cash, they got their money another way. 450.00 CDN (350+100) dollars extra for sand!! (250US + 74US)Terrible. I will never rent with budget again . And I will make sure there are floor mats that I can shake out. Beware of this scam to get more money from the rental.

Best rental company hands down. Always courteous and friendly. I've rented about 15 times in the…read morelast year and it's always been a pleasure.

I have two major problems with renting from this location. First, they are the only car rental…read morelocation in North America that I receive an entire handful of keys, fobs and other plastic objects when renting. The "keys" are much too big to be put in a pants pocket, too big to be carried in many jacket pockets, but do bulge out when stuffed into a coat pocket or backpack. When asked why the rental gets up to three sets of keys, I have received at least three different versions of their policy on keys. Simply ridiculous. Secondly, I now cannot return the car after hours. I usually rent on weekends, and the location has cut back hours to only Saturday morning and Sunday afternoon, severely limiting when I can return the car. Not happy, and even though I am long time customer and club member, not sure I will ever go back.

Amazing tour company! I called them at the last minute, because a previous tour company (Banff Day…read moreTours - DO NOT USE) bailed on me 48 hours before my tour. They were extremely professional, kind and accommodating. Manny was my private tour guide and he was wonderful. Showed up on time and was kind and super informative about the area. I highly recommend both him and this company. I will use them again!!

My wife and I booked a private tour in lieu of trying to navigate Banff and Lake Louise on our own…read more This turned out to be an outstanding choice. Jobo met us at our hotel at 8 o'clock sharp and from there we spent the entire day seeing the wonders of the nearby mountains. We saw more in one day than I could have managed in three days, all without being rushed at all. It pays to have someone who is intimately familiar with the area as your guide. Although the information on the signage was more than sufficient, Jobo provided additional color regarding each of the stops. Jobo was very friendly, courteous, and it was an absolute pleasure to be in his company. The vehicle was very clean, stocked with ample water, and very well-maintained. I highly recommend ABest Transport and Tour Services Inc, and their "rider driven" philosophy, which Jobo exemplified. The next time that we are on holiday in Calgary, we know who we will contact for a tour.