Excellent experience renting from Enterprise a few weeks ago. We initially started our trip with a…read moreVW Tiguan that gave us a scary warning about low engine oil and needed to head back to the rental office. The team was more than understanding and accommodating regarding this very scary and unusual situation and had a car ready for us the moment we arrived. Michael, another gentleman (I believe his name was Samir?), and I believe the Branch Manager bent over backwards to address our concerns and made us feel comfortable with our replacement rental. Our second vehicle was very comfortable and served us very well during our trip. At the end of our trip, we received a discount off our booking for the inconvenience we experienced. Given how Michael, Samir (?), and the entire team handled and rectified our situation end-to-end, I would definitely rent from this Enterprise location again. Pro Tip: Going forward, I plan on giving any vehicle I rent a thorough inspection, regardless of the company or city. We checked engine oil level for all of the cars offered to us to ensure we didn't have a repeat problem. Given the volume of cars going through this branch and the conditions these cars are driven through (mountain roads, hail, etc), it seems these cars are put through a lot and some issues may slip through the cracks compared to your average metro rental car.

Horrible! car was broken. Sent to the local office only to be told they have no replacement. Told…read morerepeatedly that I would get a call...no calls. local office responded to an email. Finally fixed the problem.

I found this car rental place off of Expedia when I was planning my trip to Alberta, CA. Overall my…read morecar rental experience was outstanding. I got a nice subcompact SUV (2024 Nissan Kicks) that had good fuel efficiency on the highway for roughly less than $35 USD/day. I have almost no complaints except for the fact that getting to this facility requires extra effort. For US travelers, gates 15-16 are typically where you'd arrive from in Calgary airport however the gate to board the bus to Routes is at Gate 7 which is a very long walk. When you arrive at Gate 7 wait for the bus to arrive to board where it's another 10-minute drive to the facility to pick up your car. The entire process from boarding the bus to car retrieval was about 45-50 minutes. You'll need to allow extra time when returning your car as well. The other thing they don't tell you is where to drop the car off when returning. And even those instructions were mixed based on who I was talking to. I was told to return the car to the back of the building while some customers were able to drop off in the front. It was a bit disorganized but aside from that, it was decent service at good value.

I would not recommend renting from this company…read more They charged me for leaving the province, even though I told them in advance that I would be crossing the provincial border. If that was going to result in an extra fee, it should have been clearly explained before I rented the vehicle. The airport shuttle was another major issue. It took so long that I almost missed my flight. If you're relying on their shuttle, leave yourself much more time than you think you'll need. After this experience, I would rather pay the extra money to rent from a larger company like Enterprise or Hertz. It may cost more upfront, but in my experience it's worth it for the better service, clearer policies, and peace of mind. Overall, this was a frustrating experience, and I won't be renting from this company again.

Just the most thoughtful, helpful customer service both picking up and dropping off. When we…read morearrived the person sized up our family size and pointed us to the appropriate cars to choose from. Upon our return, Raj directed us to the specific terminal that we needed. Car definitely needed windshield wipers replaced which we didn't realize that we were on the drive. Pointed out when we returned and got a discount.

I travel frequently and find most car rental services to be average. National at Calgary Airport…read morewas outstanding. Quick service on arrival and they immediately accommodated a change from an SUV to a minivan at no cost or hassle. Super friendly and helpful. Likewise on the return we had an excellent experience. Thanks!

I've had the pleasure of renting vehicles from Alamo at the Calgary airport twice in the past 2…read moremonths and the entire staff is amazing. A special shout out to Grumit who takes the time to get you the vehicle you reserved and she is always very positive and helpful. I've been fortunate to have her release my vehicle after the paperwork has been completed and she always makes my day...very customer oriented... Frank

This was our second time renting with Alamo--our first was at the Las Vegas airport, where we had…read moresuch a great experience that we wanted to try them again. I'll admit, after reading some of the reviews, I felt a little nervous, but I decided to give them a chance anyway. They are pricier than some other rental companies, but I'd rather pay a little more for peace of mind than deal with companies that have worse reviews. And wow, I'm so glad I did! When we got to the counter, there was no line at all. The agent checked us in quickly, and within minutes we were on our way. The whole process took less than 15 minutes. Returning the car was just as smooth. Even though a lot of people were dropping off their cars at the same time, there were plenty of staff available. One quick check and we were good to go--it couldn't have been easier. I really appreciate how efficient and well-staffed they are. Overall, another excellent experience with Alamo!

It took me a few months to finally leave this review, but I wanted to make sure I recognized…read moresomeone who truly deserves it. A huge thank you to Thelma for making our rental car experience so easy and stress-free. From the moment we arrived, she was incredibly welcoming, professional, and efficient. She helped us prepare everything we needed for our rental, answered all of our questions with patience, and made sure we were taken care of from start to finish. And I hope she still remembers us! The entire process was surprisingly fast, and that's all thanks to Thelma's knowledge, organization, and excellent customer service. She made us feel valued as customers, and her positive attitude really stood out. It's not often that you come across someone who genuinely enjoys helping people, and it definitely showed in the way she handled everything. I also want Hertz management to know what an amazing employee they have. Thelma is the kind of team member who creates a great first impression and makes customers want to come back. Employees like her deserve to be recognized because they represent the company with professionalism, kindness, and dedication. Thank you again, Thelma, for all of your help. We truly appreciate everything you did for us, and we hope Hertz recognizes the outstanding work you do every day. Keep up the amazing work you made our experience exceptional!

Was able to cut the line with presidential circle from amex platinum, car was ready immediately and…read morewas on the road in 15 minutes. Car was great and they were quick on the return too.

We rented from here when vacationing out West from Montreal. Picked up car here and dropped off a…read moreVancouver airport. The service from Dilkash and Ali were excellent. They went out of their way to make sure we were satisfied, which included calling 30 minutes after we had left to tell us they had another better car for us at same price! Plus the price from this location rather than renting from the airport is significantly cheaper! If you want great service and a great price rent your cars from these guys, thanks Dilkash and Ali!

We rented our car from Jasper AVIS office and did a one way to drop it off in Calgary…read more It took us a long time to find the entrance to the parkade as it was late at night and so the office was closed. The parkade was also gated and looked shut. So we circled around the block several times trying to find where we could drop off the car. I guessed it did not help that we got the car from another location so we did not have any instructions or map on where to drop the car off. In the end, we managed to enter the parkade by fluke. We drove further up the ramp to check the parkade information, and the gate opened as the car neared it. That would have been extremely helpful if it was mentioned anywhere the gate would open even at night. Once we got in, it was relatively to park the car and drop off the key and rental sheet in the box. Take pictures of the car before leaving in case of dispute on the car condition.

$1,655 plus a $750 hold for a 10 hour rental... It was…read moresupposed to be $150. Told the lady at the counter i needed to drive to Spokane WA USA to catch a flight later that night. I left and 4 hours into my 8 hour drive i see that the drop off location is back in Calgary. I call them to fix the mistake. and they tell me that i owe them $2,200.00. Greatest rental car experience I have ever had.

great service and very accomodating staff (victor) in budget calgary airport , kudos to this guys…read morethat make this experience seamless, ty

Showed up with my reservation to pick up my car, stood in an hour-long line and then once I finally…read moregot to an agent, was told it would be another two hours since they had zero cars available. Also told that I could not go and get something to eat or even sit down and rest my feet because they would not even call or text me when a car was available And so had to stand there for two hours, close enough to hear them call my name and if somehow I missed them calling my name, then the car would go to the next person and I would have to wait another two hours. And they did not offer any kind of compensation for their failure to provide a car. This has happened before with this company at this location, never had a problem anywhere else with Budget car rental, issues are specific to this location and as they have done it before it seems certain they will do it again. And so will never rent from Budget at this location again, will gladly pay a little more money to another rental company at this airport.

Best rental company hands down. Always courteous and friendly. I've rented about 15 times in the…read morelast year and it's always been a pleasure.

I have two major problems with renting from this location. First, they are the only car rental…read morelocation in North America that I receive an entire handful of keys, fobs and other plastic objects when renting. The "keys" are much too big to be put in a pants pocket, too big to be carried in many jacket pockets, but do bulge out when stuffed into a coat pocket or backpack. When asked why the rental gets up to three sets of keys, I have received at least three different versions of their policy on keys. Simply ridiculous. Secondly, I now cannot return the car after hours. I usually rent on weekends, and the location has cut back hours to only Saturday morning and Sunday afternoon, severely limiting when I can return the car. Not happy, and even though I am long time customer and club member, not sure I will ever go back.

Amazing tour company! I called them at the last minute, because a previous tour company (Banff Day…read moreTours - DO NOT USE) bailed on me 48 hours before my tour. They were extremely professional, kind and accommodating. Manny was my private tour guide and he was wonderful. Showed up on time and was kind and super informative about the area. I highly recommend both him and this company. I will use them again!!

My wife and I booked a private tour in lieu of trying to navigate Banff and Lake Louise on our own…read more This turned out to be an outstanding choice. Jobo met us at our hotel at 8 o'clock sharp and from there we spent the entire day seeing the wonders of the nearby mountains. We saw more in one day than I could have managed in three days, all without being rushed at all. It pays to have someone who is intimately familiar with the area as your guide. Although the information on the signage was more than sufficient, Jobo provided additional color regarding each of the stops. Jobo was very friendly, courteous, and it was an absolute pleasure to be in his company. The vehicle was very clean, stocked with ample water, and very well-maintained. I highly recommend ABest Transport and Tour Services Inc, and their "rider driven" philosophy, which Jobo exemplified. The next time that we are on holiday in Calgary, we know who we will contact for a tour.