Horrible service. Zero starts if possible. I had to sleep…read morein the empty airport because Dawn did not set up my locked combo correctly and there is ZERO after hours customer service with the company. When she finally arrived in the morning she said "oh! You are who needed help last night". She was well aware of the fact that i was stuck at the airport and didn't bother to attempt to assist me. I sent this email to Dawn and have attempted to contact corporate but they do not have a direct line or email address and simply routed my concern back to Dawn to deal with me. Horrible service all the way around. I expect I will not be assisted appropriately as you would expect from a large corporation and am being discarded. Dawn I will take this up with corporate. I am requesting to be compensated for more than just the comp of the rental to cover my other losses. I believe you are responsible for waiving my rental, which i paid for up front, plus my lodging and taxi. Not that the rental wave should cover the expenses. It should be additional. I had to put half of my party up in a nasty motel, which was the only one available in town and my husband and myself slept in the airport because there wasn't enough space for all of us at the motel, because of your error with my code and the negligence of not having an after hours emergency contact. This whole situation could have been avoided if someone was a available to assist me Monday night. The customer service agents i spoke with on the phone Monday night said your rental facility is supposed to be open until 11:30pm and I was there well before 11:30 and your typed signage says you close at 5pm. The customer service agent was not even aware of the after hours key combination system your have in process and did not know what i was talking about. When you arrived on Tuesday morning you said oh you are the one who needed help last night, indicating you were well aware of my situation on Monday night and decided not to provide any assistance. And your immediate action to break into the key box indicates to me that this is a regular occurring issue as the airline staff told me Monday night. Can you please provide me with the corporate contact information so I can take this matter up with them.

This company is great, you couldn't ask for a better rental experience and would highly recommend.read more

Never have I had a company faced with a dangerous oversight respond with a thank you. This company…read moreis really dumb. I belong to their loyalty club which gives them the license to market to me. I do rent more frequently with them than other companies because of this loyalty club but not any more. I rented a car after my flights were canceled do to a freak Spring snow storm. I was not happy that Hertz jacked my rental rates three fold. But I was in a bind and took the car to get to my meetings. The day was clear with snow on the ground and I had no need to check for a scrapper but that night after a new snowstorm hit I found out the hard way that there was no scraper in the car. Of course there was no one at the closed office for me to complain to so I went online. One week later I get a lame thank you sent to me for helping improve Hertz service. Give me a break. I cut my hand scraping their windows and they send me a note thanking me for helping improve their customer service. They have no customer service and no idea that after a poor and frankly dangerous rental situation I deserve action not words.

Receiving services here right away isn't going to happen. I get here 8 isssh and another couple…read morecomes in . They get in plus leave before me. How in the world when I did my rental online. Ugggh cash me out first since I had everything ready

best place in town they always call me right after the repair is done. great work, good techs,…read morefamily owned. actually trustworthy unlike everywhere else in town

I was in Bemidji with my dad and his truck got a flat and helped out at Kennys tire. The service…read morewas courteous and professional. I really recommend this business. Good people.

I got my windshield replaced here. They were fast. They were friendly. And the price couldn't be…read morebeat! I would go back again.

Highly recommend Darrell's Auto Glass...We have used them twice, they handled everything with our…read moreinsurance, they were on time with the schedule they promised, super friendly and even let my husband utilize a company vehichle so he could run errands while our windshield was being replaced. Super courteous and helpful. Will consider them our go to for any auto glass needs going forward