Never have I had a company faced with a dangerous oversight respond with a thank you. This company is really dumb. I belong to their loyalty club which gives them the license to market to me. I do rent more frequently with them than other companies because of this loyalty club but not any more. I rented a car after my flights were canceled do to a freak Spring snow storm. I was not happy that Hertz jacked my rental rates three fold. But I was in a bind and took the car to get to my meetings. The day was clear with snow on the ground and I had no need to check for a scrapper but that night after a new snowstorm hit I found out the hard way that there was no scraper in the car. Of course there was no one at the closed office for me to complain to so I went online. One week later I get a lame thank you sent to me for helping improve Hertz service. Give me a break. I cut my hand scraping their windows and they send me a note thanking me for helping improve their customer service. They have no customer service and no idea that after a poor and frankly dangerous rental situation I deserve action not words. read more