The first time we rented from hertz it was great but the second time was completely disgusting my…read morerental was covered in pet hair so bad and smelled of a dog i didn't even keep it 24hrs!

I would be happy to give this agency four stars because we were happy with the rental car and…read moreservice once we found them. We used Google Maps, which sent us to a fenced warehouse that even had a photo of this wrong address which made it rather confusing. Since we were pulling a camper through narrow streets, we not happy about driving around for nothing. Plus, we were on our way to store the RV and go to the airport to catch a flight. Realizing there was some kind of mistake, we found a number online, called, got the correct address and found them 20 minutes later. I hope they correct their information with Google Maps. We joked that it "Hertz" too much to use Hertz if it causes us to miss our flight.

Quit lying. My best friend rented a car over Thanksgiving and she has been stranded the entire…read moretime because of a faulty vehicle and was promised a car delivery 2xs and yet she still does not have her replacement. The customer service were rude and un helpful.

I need a pickup that was outside the city limits, corporate told me that was good they could do…read morethat. I called the Mountain Home, they said no, they would not. AND, to them there is NEVER emergency, you have to order 3 days before you need the car. Manager is also very rude.