Absolutely the best customer service I have ever had at any other Enterprise Rent-A-Car that I have used. To be honest, they beat any other car rental place that I have used. While I was at the gym, someone with a trailer hitch backed into my car and punched a hole in my front end. I took it to the repair shop and contacted my insurance. I couldn't get in to the repair shop for two months. It was drivable, so that was not a big deal. Even with my need two months away, I had an agent from Enterprise reach to me via phone. He said, he had spoken with my repair shop and insurance company. I was assured, I would have transportation while my SUV was being repaired. Two days before my scheduled repair, Johnny an agent called and informed me of how the process of getting my rental would go. He was polite and professional. When I dropped my car off at the repair shop, Johnny was there shortly after with my rental. To my delight, it was a small SUV, like my normal ride. I quickly thanked him for giving me that type of car. His response, shows how good the CS was. He explained that they saw what I typically drove and did their best to match it. My rental SVU was a, Hyundai Santa Fe. It was impressive. Handled well and had all the bells and whistles. I could see why buy them. Glad it was stolen while I had it - lol. The entire check-in and rental process was done on a I-Pad type device. There was no trip back to the office for paperwork. I didn't even have to take him back to the office. Everything was so quick and efficient. When I picked my car up, all I had to do was leave the keys with the secretary at the repair shop and go on my way. Again, easy-peasy. I super highly recommend this Enterprise rental location. I think they did a great job. read more

Enterprise Rent-A-Car - Inspection Tool - Car Rental Near Me - Alton, Illinois

The staff here were amazing. The young men were nice and very accommodating. They were not even open when we returned our vehicle but still dropped us off at the Amtrak station. Thank you so much. October 25 weekend. read more

The Alton Enterprise is the best around and we will not go anywhere else. The staff is friendly and courteous and top notch. They go above and beyond to make sure you are happy and satisfied. The manager is wonderful and makes sure you are taken care of. The prices and car selection is also top notch. We rent here quite often and have never been disappointed!! They are great!! read more

My insurance company booked a rental car for me for last Friday. No location has any vehicles it is now Monday. I have been left with the task of calling every enterprise location in the area multiple times a day to try to see if they have a car available. Why did they accept a reservation with no cars available? Why do I have to keep calling all the locations trying to get a car when I already have a reservation! The locations can't check to see of other locations have any vehicles. I shouldn't have to do this much leg work just to try to get a car. I need a car to get to and from work until mine gets fixed or totaled. read more

Shane and Gavin were incredibl. I had to travel for work and this was my first time in a rental car. They made the experience easy and fun. when I had an issue they were quick to help me and ease my worries read more

If there is ANY other choice do not use the Alton IL Enterprise. Horrid service. Only one person trying to service 12+ people and answer the phones while management sat in their offices. Cars were not ready, yet another wait. Across the country, we use Enterprise regularly and have never had a negative experience until Alton Illinois. read more

wht ever u don't rent from 3000 washington ave alton il 62002 thy will lie to u about renting a vehicle from and if u ever do a deposit u will not get it back thy will make sure of tht am telling ever one please do not rent from thm read more

Booked rental online between 11-12pm pick up. I arrived at 1145am and spoke with the man at the desk. They didn't have an SUV ready yet and when I said why didn't anyone call or notify me Tori shouted "Well I had you down for 11am" in an extremely rude tone. I told her I booked it over the phone and told her the sorry. The original guy helping saw an SUV pull up and was quick to help. Tori continued to be rude on calls while I was still waiting for the SUV. Customer service sure isn't for everyone. Young man at the desk was great however read more

I started on a Friday trying to rent a car. This was going to be paid by my insurance while my car was being repaired. I needed the car for 10 days. After speaking to an Enterprise representative I was told they would have a car for me the next day Saturday. I called Saturday and I was told they did not have a car that would be covered by my insurance coverage of $30 a day but they had something bigger and I would be responsible for the difference. I said that would be fine. My insurance agent Alex called and made sure they had me added to the rental not in my husbands name but my name. We are both on the Allstate insurance policy. I called them back and the Enterprise agent said it was too late I would have to wait until Monday and to call back then. I said well let's just go ahead and schedule a drop off between 1-2 p.m. He said you have to call us first. Monday morning I could not get anyone to answer the phone so I called my insurance agent. This time Heather, another agent in our Allstate office finally got through to them and arranged for them to pick me up and take me back to the Enterprise office (which is literally three miles from my home) The Enterprise people did not show up at the arranged time. My agent called them again and told them I was waiting for a pickup. After waiting for an hour my husband called from out of town in a business meeting me and said they had been sitting in my driveway and would not stop calling HIS number. I had given them MY number several times and they knew I was the person that needed the rental in Alton, Il. Not my husband who was in another state. I went outside and the young woman was sitting in her car with the window rolled down. WHY did she not come to the door or call the correct number. By this time I was so frustrated I could cry. When I got to the car I was on the phone with my husband and I said to him, "I have no idea why she just didn't come to the door...and now she is being Bitchy" Of course she was offended that I was so frustrated since she had just come to give me a ride. Bottom line I went back inside and would never use Alton Enterprise again. I did try to apologize for being curt with the young woman but by that time I have been trying to rent a car for five days. My insurance agents went above and beyond with customer service but Alton Enterprise dropped the ball every single day. Terrible customer service so unless you have the patience of Jesus avoid them. Angie M read more

I began only needing a rental for a day. I was under the impression that if I needed it longer they would take from the deposit. I called every morning to extend and kept the rental a few days. Upon returning it their we're so many fees that I had never been told about even though I had been calling them. I did not enjoy the service and will not be using them again. read more

Took care of me, no hassle at all. My insurance and the enterprise team worked together without me needing to do anything beside leave a deposit credit card. All in all, it worked out and I had a car while mine was in the shop. read more

Maggie and the whole team here at the Alton location are wonderful! Will never use another rental place after the service I received here. They care about their customers and go above and beyond to make sure you're happy with everything! Maggie is amazing! read more

I am a huge fan of Enterprise customer service. I use them whenever possible when traveling on business and have never had a bad experience. However, picked up a rental today for personal weekend trip. Was helped by a younger employee, Grant, who really gave the impression that renting a car to the likes of us, working at a rental car company, being in Alton, Il (you get the idea, just pick one) was far beneath him. Would have expected this at Budget, who typically has the worst customer service, but not Enterprise. Hope this isn't where they're headed as a company. Also, gave us the car "half full" of gas and asked it be returned that way? After driving it about 30 miles, it just took 12 gallons to fill the 15.9 gallon tank . . . Oh, and car was dirty too, inside and out. read more

Very happy with service and the car i rented. I had not been here in a while and all was much nicer. I worked with person named bill and he was very professional. Solid location with nice people read more

Rental was clean. Though it did only have a 1/4th of a tank. Which is weird. They usually fill them up at enterprises. Also. There IS a key drop on the building on the back side. Very handy. That way I didn't have to have them pick me up in the morning. read more

I reserved a full-size car two months ago. I called them the day before my reservation to confirm I had a full-size car with a trunk. They said yes. They called me the morning of my reservation to make sure I bring all the required documents for the rental. I did. I showed up at noon to pick it up and they didn't have a car for me. What? They allowed me a free upgrade to a mini van. Awesome I think. Very cool. We leave. Stop to get gas. My debit card declined. Enterprise charged me $638 for my free upgrade. I am now out of town. Enterprise is closed until 7:30 the next morning and I have zero funds available on my debit card. Luckily have more than one bank and can proceed with gas. No 800 number will take my call. All local offices are closed. This company has the worst customer service. In addition, my rental smells like an ash tray. We stopped at Walmart to buy Febreeze and wipes to wash down the seats and spray the carpets. The wipes were black with dirt. It obviously had not been wiped down in ages. My advice, rent some place else. *****UPDATE: I delayed leaving until 7:30 am so that I could speak to Enterprise in person. They corrected the overcharges and I should see the money back in my account in 24 hours. This went better than I thought I would. I give 3 stars because I'm leaving 4 hours later than I planned. But the seem to have resolved the issue. read more

We have used Enterprise in many cities over the past 21 months as we've cruised 4300 miles of America's Great Loop. We consistently get great service, reliable cars and friendly people. Our only issue is most are closed Sat & Sun - and they force you to pay for the weekend, even if you drop the car & keys in the drop box one minute after they close on Fri or noon Sat! Seems like a time stamp could solve that issue! read more

My first experience with enterprise was amazing! I had never rented a car before, and they were super helpful! The best customer service I have received anywhere in a long time. I will most definitely be renting my cars from here from now on! read more

I have accessed Enterprise Rental many times in Alton, Illinois as well as twice now in Charles Town, West Virginia. I've never been anything less than completely satisfied--with the vehicle and with the service. They have never left me disappointed. read more

When I called to make a reservation for a vehicle I asked if I needed a credit card to be an additional driver. I was informed that I did not need to have a credit card to qualify to be an additional driver. At the time of my pick up they told me that I had to have a credit card. When trying to figure out why I was told differently the only information I was given is that "it's our policy". The customer service was awful and the lady was very rude and did not seem to have any interest in trying to figure out a solution for me as a paying customer. She could have helped me find a location that didn't have the same policy (as not every location has this same policy) but instead I was shut out. The customer service rep I spoke to had even informed me that this is the first time she has dealt with this since working there. In my opinion if you're going to be stricter on your policy at least help a customer find a solution. That should always be your first step in helping a customer. Brittany Menzenwerth is who I spoke to and is an "assistant manager". If that's the standard in choosing an assistant manager then enterprise will no longer receive my business. read more

this company is going right down the drain. the help was rude, irrogant and really didn't care if you got a car or not. if you use a debit card be prepared to give 2 forms of id, a phone bill, light bill or water bill for id. i have rented from them for 10 years, never again. the help was very, very rude and could care less about helping you. cars were filthy inside. read more

My family and I made a reservation for a mini van to use for a week vacation that we had been planning for over a year. 2 days before our trip, the manager of this location called us to let us know that they did not have our vehicle available that we had reserved. We were then told to come into the store to figure out the issue. We were told to wait for over an hour because the associate was "helping other customers." This was the worst customer service I have ever received. We were desperate for a vehicle since we needed to leave immediately, so we were given another vehicle which was much bigger than we had originally requested. The vehicle got much worse gas mileage than we wanted as well. Also, the company charged us a higher rate for the vehicle that we did not want. To top it all off, they decided that because it was a different vehicle, we needed to have that specific vehicle returned back to the company a day before we had originally planned, cutting our vacation short a day. Among all of this, we were treated very unfairly and the service was absolutely terrible. I would never recommend this company's services to anyone. read more

I was never told about all the extra charges. I was told it was being paid for by Murcury until friday at 6pm. I opted to pay the insurance for 4 days. I got sick that evening and was unable to leave the house. I took it back as soon as i could Saturday morning and was charged all kinds of fres and taxes. The man working tried to explain it but not clearly. I was not asked if i could be charged. I was handed a receipt and that was it. I was charged $150 for 4 days rental. Murcury paid thw othwr $150. $300 for 4 days. That is crazy. We were not even given an option of a cheaper smaller car. I will complain with your company and with Murcury until something is done! read more

The Enterprise store in Alton has greatly improved in the last six months as far as customer relations. No long waits, friendly staff, nice selection of vehicles and rides back to the office. Only minor issue that I see is that the front window is rarely wiped cleaned. You can tell the vehicle is washed but the windshield is typically streaky and spotty. Could use a wipe-down inside and out. read more