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Enterprise Rent-A-Car

1.7 (15 reviews)
Closed • 8:00 am - 5:00 pm
Updated a few days ago

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National Car Rental

National Car Rental

2.0(4 reviews)
6.5 km

On October 3, 2019, we were visiting Chilliwack, BC for a 4 day fishing vacation…read more On October 4th (our 1st day of vacation), our vehicle was broken into, the driver's side window was smashed in. After 28 phone calls, totalling over 8 hours of trying to get this vehicle replaced UNSUCCESSFULLY, we decided to keep this vehicle and finish our vacation....driving this vehicle with a broken window, in the rain and weather temperatures down in the 40s. Some of the conversations included: #1, they had a vehicle for us 40 miles away, we drove to the Abbottsford, BC airport to trade it out. We got there, 5 SUVs in the parking lot and they said they didn't have one for us. #2, you can drive your broken vehicle 2 1/2 hours back to Seattle, but no confirmation that there would be one since Seattle National wouldn't answer their phone. #3, you need to wrap up the window and protect this vehicle....this is the driver's side door...how do you drive a vehicle when you can't see what's on your left side. National does not understand customer service, they are not willing to help out when there is a problem. There was never a report number given, just passing us around to someone else.

We were badly taken in Abbotsford. We had an emergency due to a disabled vehicle, and dealt with…read moreNational because we have always been treated well by National in Winnipeg, and are members of their loyalty program. They had one car that we could use, we were told, and we took it. We were a (typical?) target of opportunity, having no option and too shell-shocked to question it. When cleaning the car out to return it, we found the bill for the previous rental -- $600 less, just half what we had paid. We still anticipate good service in Winnipeg, but remain unhappy National would stick it to a good customer in an emergency.

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.0(3 reviews)
6.5 km

Although we had a rocky start to our rental, the staff at the airport were quick to remediate the…read moresituation. Once the staff at the desk heard of the problems, they dealt with things themselves. While the enterprise phone customer service was disjointed (sympathetic but ineffective), the desk did finally return missing belongings after a few phonecalls. Thanks to Sam for being a superstar and delivering the pass to my Aunt's doorstep.

Ridiculously unprofessional service from Enterprise. Truly impressed with how such a big company…read morecan allow procedures to fall a part like in our case: We returned a car around 6pm on a weekday which is out of business hours at Abbotsford International Airport - they are now closed at noon it seems. There were nobody at the counter, we followed all instructions provided for return. Pristine car, took all paper garbage out from the doors, not a single item inside. We are tidy people, respectful for our own space and all rentals we do. Didn't even have a single rainy day during our 5 days rental. After a month we realized that there were no deposit return. No communication from Enterprise whatsoever . We learned today that they charged us $250 cleaning fee and refused to return deposit. Customer service at the Head Office was not helpful. We've been told that regional manager is going to contact us about this issue and never heard back from them. No response from this branch either. They do what they want without any explanation and you need to chaise them back for your refund. Total scam! Avoid dealing with Enterprise if you can. It will save your time and money.

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Enterprise Rent-A-Car - carrental - Updated May 2026

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