What a beautiful hotel. I was in Italy for work, and the entire hotel is simply, a work of art. The…read morestaff and food were great. The spa was the best experience I have had in a long time, a bit on the expensive side but well worth every Euro.

Oh Palazzo Parigi....If I was able to rate one thousand stars to a facility, this would be it! My…read moreexperience began at their gorgeous spa with an 80-minute massage, and it was simply heaven. The hostess greeted me warmly, and the locker room for ladies was stunning, full of all the accessory and amenity that you could want. My masseuse was knowledgable and courteous, adding to the experience even more. Once I'd been done in there, I was taken downstairs back into the spa lobby area to get a beverage of your choice (I had a tea) and I was told that I had another two hours where I could come in and explore the spa, swimming pool, jacuzzi, sauna, emotional shower, etc. but I was famished, so I headed on downstairs to hit up the restaurant instead. I had the best glass of Prosecco, seriously, the best I've ever tasted! I believe it was from the Veneto region. Then, I enjoyed the most buttery, tender bolognese with gluten-free pasta (photo). The service was top-notch and welcoming, ensuring that I had everything I required. The interior of the hotel was lavish, and the entire property was spotless. A first-rate experience from start to finish!

Beautiful hotel in a great location in Milan. Breakfast was exceptional. Johar at the front desk…read morewas outstanding with taking the time to answer our questions and providing us with valuable information to make the most of our Milan stay. After finding out my wife and I were celebrating our 45th wedding anniversary, he upgraded us to an amazing suite. The Westin is lucky to have such a valuable employee.

A beautiful classic yet modern hotel with great service from beginning to end. Friendly staff who…read morespeak English well and are very accommodating and willing to help. 24/7 fitness center with a business center and Conference rooms. The king size bed was so comfortable and the pillows were perfect. Bathroom was a decent size with good lighting and we had a view facing the front of the hotel with the city in the back. We did the breakfast buffet for 25 euros per person.

This place was amazing from start to finish. Every single staff member was incredibly kind and…read moreprofessional, and the room (we stayed in an Atelier Suite) was absolutely perfect. When we arrived, our room wasn't ready yet since we had arrived early for checkin, so we had to wait a bit. We were pretty hungry at that point, and since our room wasn't ready, the app for ordering food wasn't working for us. But the guest relations team stepped in, took our order personally, and made sure the food was delivered right after we got into our room. Honestly, they couldn't have handled it better. The location is also great, with a beautiful view of Milano Centrale station. Without doing any research, we were able to hop on the airport shuttle and get dropped off just two minutes from the hotel, which was incredibly convenient. Breakfast was amazing too. They even had a DIY juicer, which I loved so much I actually wanted one for my home. I'm not even a dessert person, but I tried the pastries and they were so good. Everything about this hotel felt thoughtful and well done. The service, room, the overall experience, everything was perfect! No complaints at all. Highly recommend!

What a stunning luxury hotel. I treated my mom to an evening here with AMEX benefits and had a…read moreblast. This hotel is in the perfect location right next to Milano Centrale train station. Upon arrival they took our luggage and check-in was an easy process. The benefits came with a free room upgrade so we decided to wait for a two twin room. We arrived around noon and left to explore. When we came back around 4pm, our room still wasn't ready so we went to their spa. They did send our luggage to the room though. Their spa is absolutely amazing. You already have access to the facilities if you're staying there. They were closing them December 1-10 for maintenance so we were only able to enjoy them for November 30th, but still used the facilities to the fullest. We booked two massages too. My favorite was the salt room. They also had a pool, saunas, and steam rooms. The privacy was next level, it felt like we had the whole space to ourselves. I also loved the abundance of snacks and water. I booked the relaxing massage and had an incredible experience. If you have time, I highly recommend a massage here. As for the room, it was huge. It was very "modern" 90s. The light switches weren't intuitive. I loved the bathroom! It was also very spacious. We had a courtyard room (Room 342) so it sorta felt like we had a room with no windows based on where the window was placed. The beds were fine. We made the most of the room and enjoyed our stay. The complimentary breakfast was phenomenal! There was a HUGE variety of choices for all types of breakfast from sweet to savory to all around the world foods. We adored breakfast. We ordered our coffees (love that they had non-dairy options) and then enjoyed the buffet. The hotel was so charming during our stay, not only because the incredible staff, but because they had all their Christmas decorations out. The tree at the lobby was so beautiful (someone had a photoshoot in front of it). I'd recommend staying here for a night.

Outstanding Star have been excellent my room was great!…read moreNice welcome platter in my room on my first night. Restaurant is top notch

Pros: * A few minutes easy walk from the central station,…read moreand convenient access to nearby restaurants and stores. * Check-in staff were smilingly personable, patient, and attentive. * The guest room is comfortably clean, spacious, and sound-proof. Cons: * Guest room lighting controls are too counterintuitive and confusing to manage. * Guest room air-conditioning setting is too counterintuitive and confusing to adjust. * Bathroom shower water-control is too counterintuitive and confusing to adjust, and hot water supply remained uncomfortably lukewarm despite repeated attempts to adjust it. * Shower booth glass panel is too narrow to shield splashing water, making the floor wet and slippery, which may cause fall or even injury. * Morning buffet was lackluster, and some food items such as fruit and bread didn't taste fresh. * Lounge setting is aesthetic, but the dark patterns of guestroom hallway carpet is visually unpleasant. * Only one elevator is in operation. Overall, this Hilton location warrants enhanced managerial attention.

This hotel is fancy shmancy, but great! Not too far from Milan central station, about a 10 minute…read moretaxi or a 20 minute walk! The rooms are just as pretty as you see in the pictures online and the hotel staff super friendly. They even have charger adapters available to borrow if you forget yours at home.

Stayed here for about 10days while visiting Milan. Its centrally located and walking distance to…read morelots of shopping and restaurants. The hotel is older but I enjoyed the architecture and my cute room was enough for me. I got stuck in the elevator while there but the staff really went above and beyond for the remainder of my stay. I might come back but I'm taking the stairs.

Holy he!!z. Villa Torretta exceeded expectations. It truly did have the characteristics of a villa…read more(which it was) just modernized (which it has been). Even entering in the lobby was less copycat same old same old, and closer to elegant home from bygone days. Beautifully decorated with modern vision but retaining old world characteristics, it struck the perfect balance. The iron gates at the entrance to the driveway when closed at night seem to settle the property into its own self-contained exclusive retreat. The grounds were immaculately kept and ideal for strolling. The creaky wood floors, the stone stairs, the casement style windows. 18th and 19th century art, frescoes , and occasional chandeliers. And baby grand piano completed the immersion. The modern touches and accoutrements kept the Villa from being a tourist attraction only. Because it was the beginning of the holiday season, the staff took their time decorating each room of the main areas with holiday decor and a beautiful Christmas display right off the lobby. Even outside the building and trees were decorated with white lights giving a warm glow to the property. The wi-fi worked well, the beds were comfortable and the coffee / tea in the rooms was appreciated.

Absolutely wonderful from first night to the last. Upon check in , we were upgraded due to our…read morestatues and greeted well. Explained about the hotel, bar , breakfast. Beautiful king room. Exceptional housekeeping as well as driver for our requested transfer . Had dinner for three nights at the restaurant and loved every second of the service and meal . Everyone was very good but a very special thanks to Sara . She was the sweetest . I will return to this hotel in the future .

Such a nice modern hotel, located in a happy safe area with good restaurants and bars close by…read more I loved my stay there, easy to uber into the city, and taxis close.

Do not recommend. The staff is unprofessional and seems to have an issue with a certain demographic…read morevisiting their hotel. If you are a person of color then I recommend that you take your business elsewhere. Usually, I am a fan of NH hotels, but according to this particular Nhow they are not apart of NH hotels. The Nhow has a more modern and artsy concept. Once again, there are far superior hotels near the city center that will be more inclusive of its guests.

Staff here is super friendly and eager to help. Once we arrived, the receptionist eagerly helped…read moreget our suitcases to the door, explained the check-out and breakfast times, and asked if we needed help booking any taxis. Breakfast was comprehensive and delicious, with a variety of fruit juices, pastries, bacon and eggs, coffee--what you would expect from a European breakfast. It kind of pains me to have to give such a friendly place a 3-star review, but there were some pieces that were lacking for me. There was confusion on the difference between a "naked" vs a standard room (lol). I wish this part was better explained on the website, but needless to say, my friend and I requested a switch for a standard room. For the inconvenience, they kindly offered a bottle of Prosecco on the house. The rooms are COLD. Thermostats were locked at a certain temperature, and despite fully locking our doors, it felt like cold air was still coming in. All the rooms on the second floor are exposed to an outdoor balcony, so ensuring the rooms are warm enough is key! The hotel is located a bit far from the city center (~30-min drive), though it is close to a bus stop. I guess this part isn't the fault of the hotel, but in hindsight, I would have picked a place closer to the center of Milan. Finally, the water temperature for both the sink and shower felt hard to control. I remembered the water either being piping hot, or icy cold (hardly a reasonable in-between), and it made taking a shower or even washing my hands feel uncomfortable. Overall, it wasn't the best (or the worst) experience. But there are reasons I'd want to stay elsewhere if I'm ever back in the future.

The hotel is very nice. The room was incredibly big then the last one. The service was nice, the…read morebreakfast was also nice. I would come back if I came to Italy again.