Good friendly service and takes care of your money No complaints after 20 years being with them.read more

Beware: Unprofessional Staff, Outdated Systems, and Defiant Leadership…read more I am an out-of-state member who has banked online with Fitzsimons Credit Union for over 39 years. My account has a custom security verification code specifically set up on my file for decades. Despite this, my recent interactions with their staff have been completely unacceptable: *Kyle: Refused to look for my custom code and demanded my last 4 SSN instead. When I objected, he literally sighed, put me on hold, and hung up on me. *Jasmine: When I called back to report Kyle, she actively resisted transferring me to a manager, and even resisted helping me when I stated I needed to close my accounts. *Carmen (Assistant Manager): When I finally reached her, she was incredibly curt and snide. She told me she noticed I live out of state and bank online, and condescendingly snapped that I "should know" their policy. Account Lockout: Immediately after I stood my ground and tried to complain, my online banking access was completely locked out. I just updated my password on August 19, 2026, so this abrupt lockout feels completely retaliatory. Zero Response from Leadership: I emailed a complaint to the President, Robert M. Fryberger Jr., and left three separate phone messages. Not a single person has had the decency to call or email me back. This isn't an isolated incident--five of my siblings previously left this credit union for Navy Federal because of how poorly they were treated. I didn't want to believe them, but now I see firsthand how Fitzsimons treats loyal members. If you are an out-of-state member looking for professional customer service or reliable online banking, look elsewhere.

After just having to deal with another credit union upon the death of my father, I realized how…read moregreat this credit union (of which I am a member) is. The other credit union set up every possible way they could to avoid my mother getting her joint funds out of that credit union with every kind of stall technique they could dream up. They offered no sympathy to her loss of her husband and no acknowledgement of the many years that my parents were members in that credit union. I contrast that to the help by Aurora Public Schools Federal Credit Union that was given to me when I needed to get a notary so that my dad could sign some legal papers needed for my mother to change her will and secure some of their joint assets. There was no charge, and the notary came to the car as my father could not walk at the time and had just been released from an rehabilatation nursing home and we were in route to the court house with the documents. Not only did the notary come to the car on Oct. 21,2010 but she even brought a lunch out to the car for him (it was Credit Union Appreciation Day). You have my continuous support and gratitude for your kindness and your customer service. Thank you so much for your professionalism and human way of dealing with your clients and their families.

Since the name change, things are really going downhill. Nobody answers the phone anymore and if…read moreyou leave a message, they don't seem to receive the message. One day, I decided to stay on hold, just out of curiosity, over two hours. Too good to be true. So I remained on hold and drove 20 min after work to the CU (6th& Chambers) to see what was up. Walked in and two tellers were waiting for something to do. I stayed on hold, hold music playing, and tellers answered my question. I stopped at the front desk and asked what might be the delay. The receptionist pulled her ear bud out and replied, "Huh?" Customer service is dead.

A love a convenient ATM and this is all I use this location for since it's by one of my work…read morelocations. I haven't had the customer service interactions like the other Yelpers so I guess I'm lucky. When in Aurora and you need an ATM this one will do.

I walked in the door at 1:35pm. It's now 2:00pm, and I'm still in line. There were two tellers…read moreworking when I got here, and one didn't know how to do something so the manager had to come out and "help," which meant pulling the only other teller from her station. The three of them figured it out after five or so minutes, but then they closed one of the two open stations. There's someone sitting at the side table clattering change around, and now it looks like the one open station is having problems. Manager is standing behind the teller looking helpless. This is painful to watch.

Every time I've been in, the staff has been incredibly helpful and didn't take very long. Yay for…read morefree checking! Free donuts and coffee on Saturdays! (You're welcome!)

I showed up to cash a check at 12:40pm on a Wednesday. There was quite a line at the drive through…read moreso I went inside. The line for the tellers was about a dozen people and only 2 were working. Occasionally another teller, Robert, would step in to help someone but then another teller would step away to take care of the drive through. It took over a half hour too get through the line - which I've never experienced at any other branch. Needless to say, I won't be going back here.

I got a fraud alert from Wells Fargo that a transaction happened that possibly wasn't mine on my…read morebank debit card. Turns out this person in Arkansas or Alabama or somewhere had already spent over $1,000 of my money without me realizing as I just moved to Colorado from North Carolina and had gall bladder surgery to deal with, among other things. I scheduled an appointment with a banker and lucked out. Ana M Pavon was wonderful to work with. She spent half an hour with me finding the fraudulent charges and reporting it to their fraud investigation center. I'm pleased to say I got my money returned to me after about 3 or 4 days. I'm expecting my new debit card in the mail soon. I appreciate all the help as I am hearing impaired and was really dreading having to go through this on the phone with customer service reps!!

Where is the zero star option ?! I am writing this review…read moreas I am at the branch.... that is how long the clerk is taking to cash my check . She has been walking around behind the desk without letting me know what is going on. I have been at the window at least 20 min now. This is not ok there are other people waiting in line outside. The windows already make it hard enough to listen to the clerk and she is using library voice while the music is playing loudly.

This bank has the most friendliest, courteous, fun, and efficient team members! Every time I stop…read moreby in, Ignacio greets me by name and asks me about my day and genuinely shows he cares and remembers what I say. Kimberly knows what she is doing and takes care of my business efficiently. Shashi also is a gem and takes care of me well. Tbh, the best bank I've ever done business with! They also are sure to connect with their customers in an efficient manner and have no problem picking up their phone and giving me a call directly if they have any questions or needs. Couldn't ask for a better experience or better people to take care of my finances!

Immediately on walking in, I was greeted by security and another woman, who I think was the…read moremanager. I asked her a question and she was knowledgeable and had an answer for me. Then I went to deposit a check with Cece and she was so kind and quick! Was out of there in 5min. Great service.

The chase bank on Colfax and sable has a drive thru but it takes forever to service customers…read more Recently, the tube/canisters had been misiing. I waited several minutes maybe realistically 25 minutes that's about average. Finally, someone responded to the call button to tell me that the canister was gone and the drive thru was closed. A sign stating the drive thru was closed would have been nice.

I do not bank with this bank. But one of my clients gave me a personal check from here. I cashed…read morethe check, here and was giving a fake $100 bill. I left and deposited the cash into my bank's ATM. The fake bill was returned to me. I came back here to 1st bank and was told by the manager that if I didn't notice the bill was fake before I left they couldn't do anything. The last place I would think I would get a fake bill would be at a Bank. You would think they would at least have one of those markers that test the bills as they take them. It is was over 20 $100 bills. It sounds absurd to ask a client to go through all the bills before you leave. So you might want to ask the bank teller to let you see and feel every bill you are handed before you leave the branch.

Why is it exactly that the people here cannot answer the phone? I've tried 3x....fraud has tried,…read moreonline banking has tried and they just dont answer Horrible

The two things I hate most in life.... Going to the bank and going to the post office. This place…read morehas changed how I feel about one of those things. Everyone is super friendly. They have a great app for checking your accounts and have recently added the feature where you can do mobile deposits. It is really cool and fabulously convenient. It can be 2 am and you can deposit a check from your lazy boy. The only bummer is it doesn't work for depositing cash. I deal with 2 area banks but most of my business has come here because of the superior service and communication. I recently even refinanced my car just so I could move the loan to them. Not like you need to refinance a 3.99% loan... But they actually could give me a better rate! Go talk to Karla, Debbie, Ann, Julie, Nick or Brandon. They will gladly help you with whatever you need. Fast and totally friendly. Will call you by name when you walk in the door.. Well after they know it of course. your ATM fees are even reimbursed if you use an ATM other then theirs. Good see them.. Tell them Jese sent you!

I have to say this is one of the best banks in the world ....my daughter was asking me why do you…read morelike it so much I told her because they are very personable there. pretty much they know who I am they take time out to get to know you and they bend over backwards to make you happy there is no hidden fees love this bank

Fast and friendly service the bank is going and staring to spend out, in the metro area and other…read morestates. To my surprise service has improved with covud 19, the wait is shorter, staff is more personable and on the ball. The bank tries to remain competitive so a win win all around.

F*uck a** ATM never works it's so annoying and inconvenient. Multiple time have I traveled to this…read moreChase in hopes of getting or depositing cash and the machine has some type of problem. Then I have to go out of my way to travel all the way to another branch. Do better!