I started taking my son to ENT Carolina, the Gastonia location, for reoccurring ear infections and fluid behind the ear. Between multiple appointments there was back and forth conversion between he needed ear tubes and not. The doctor landed on the need for ear tubes, they said they'd reach out between 5-10 days. After 2 weeks of no contact I began trying to call. No answer. I left multiple voicemails and messages with no answer and no call back. Finally the surgery scheduler, Carol Holcombe, sent a message through patient portal only saying I needed to make a deposit to then schedule. So I paid the $334.82 to hold a slot for a date in May, only told us a day, no time or instructions. After 30 days of us trying again to contact them with no answer my husband had to physically go into the office to get information. It had been so long that they required us to have a second pre-op appointment. At that appointment the doctor said he didn't think my son needed tubes after all. Before I left that appointment on May 11th Rebecca Lookadoo, the Gastonia office manager, told me they would refund my surgery deposit. I called June 11th to billing to see what was the hold up on my refund. They told me that they couldn't refund back to my card because they had incorrectly put the charges under my account instead of my son's. Therefore, I must wait 30 more days to be sent a check in the mail. Then had the audacity to ask me if I wanted to pay the balance for his other appointments (we had not been mailed a bill for those yet). The lady I spoke to today promptly told me that my refund had been applied to my balance without my knowledge or consent and the remaining $83.16 actually could be put back on my card. It has been an absolute nightmare, not only the back and forth treatment plan, but the lack of communication and LIES. Total waste of time and money for my family! Needless to say my son has been seen elsewhere and he in fact does need tubes and adenoids removed. Our new surgeon found it odd adenoids was never discussed and strange how they dismissed the multiple ear infections. Horrible business read more