I BELIEVE THE POOR REVIEWS ARE UNWARRANTED...This practice has superior doctors!! Dr Pilkington was my surgeon for a very delicate operation and successfully helped me get back to normal with an unquestionable peace of mind. Dr Spagnoli(retired) was my husbands doctor and integral in the discovery and treatment of his cancer. DR ASHLEY TILAHUN in Audiology has provided dedicated, compassionate and empathetic care for nearly 10 yeats....for my loss of hearing condition and hearing aids. Her dedication to patients on every level is amazing. She posses superior communication and follow-through. Dr Tillahun is also a professor at Gallaudet University helping deaf students become Audiologists. I highly recommend Dr TILAHUN to care for you and your family for all your audiology and hearing needs. Tytyty Mcmyhill read more

I have been going to this practice for years. Dr. Pilkington is an outstanding physician and a good listener. He has been monitoring my asymmetrical hearing loss for over a decade. I have had no problems with the office nor with billing. read more

They are horrible. DO NOT COME HERE. Listen to the reviews. Making the appointment was good and the doctor was nice. But I was not told that I would be charge for a service or confirmed if my insurance took care of it. They didn't even tell me what service they were doing. I thought it was a regular procedure. WHICH COST $105. I intended to only pay my co-pay. And on top of that, they didn't tell me the percentage of how deviated my symptoms were and discouraging vs others who have went to other ENT. And have been charged just their co-pay. I called them to get an answer on my bill but they never called me back until I got a text that my bill was overdue. Plus I was going back forth to get into my account. You have to call them to get any answer instead of waiting for them to call back or patient portal which is common customer service. They do not care about their customers and only the money. Their agents on the phone was also rude and giving me sass when I asked them can they give me a call back once they found out an answer. DO NOT RECOMMEND. read more

Update: 12/22/23 - HUGE WARNING: TO ALL LOOKING FOR AN ENT, LOOK ELSEWHERE - The whole staff you deal with.. I have to say this is probably the worst experience I've ever had as a patient. Here is a summarized version of everything: - $45 co pay for any visit with insurance - It's rare that they answer the phone or return your phone calls. - Most of the staff are lack empathy and are rude. - Carmen - the surgical coordinator, is one of the rudest people I've ever spoken with. She comes across as condescending and disrespectful. - I wanted to cancel my surgery with them and look elsewhere. It took almost two weeks of calling almost every day to get in touch with Carmen (over a month before the surgery). Today I finally managed to get in touch with her, and she tells me that it'll be a $200 cancellation fee. I was never told about this when scheduling my surgery and I am cancelling 3 weeks in advance. The way she acted and how dismissive she was when I was questioning all this was very unprofessional I was in shock. After strong refusal in person, I was told the fee would be waived (they told me verbally, I better not see any bill show up). Trust me everyone, with all the trouble you deal with here, it's not worth it. None of you guys ever want an experience I had with these people. You have been warned. read more

NOPE. The staff are not my biggest complaint about this place (they were terrible) but I've come to think that their mood and manner represents some larger problems. After you try to make a booking -- please follow your instincts. Dr. Pilkington was overly rough trying to remove a piece of hardened earwax. His rough handling gave my son a blood blister inside my son's ear, and left my son wailing in pain for 30 minutes after the procedure*. He has terrible pediatric bedside manner, his manner was casual and disinterested. We went to another ENT, whereupon I observed that you can be delicate and gentle when doing this procedure, and respond to patient inputs that probably add 5-10 minutes to your day, but don't leave the child in a quivering heap of pain. Everybody makes mistakes, but I had to specifically insist on a second examination, when my son wouldn't stop crying for 30 minutes. That's when the doctor saw what he had done. He should have given us a thorough examination following the failed attempt to remove the wax. *My son recently had 3 cavities drilled out, and he sat through it like a mummy. His pain/discomfort tolerance is really high. I left this procedure realizing that the parent has got to step in when they know something is wrong. Ultimately, the buck stops with us. read more

All around First Class Care. Dr. Pilkington is exceptionally knowledgeable and cured my ear issue in three weeks. He and his staff are very congenial and very helpful. Recommending without hesitation. read more

I have to agree with other reviews. Overall this place is not worth it. The billing department is mismanaged. Losing payments and such. Blue Cross usually pays for most things but it seem like I'm always on the hook for $150 when I go there. Getting an appointment is relatively easy and I'm beginning to think it is because folks have found other doctors. read more

Absolutely terrible experience all around. Believe what you read here. I've went for only 3 appointments to see Dr. Spagnoli. All 3 times the visit was no longer than 2-3 minutes; Spagnoli was quick to "diagnose" me and get me out of there with very short responses to any questions I had. The worst part by far however, is the front desk. At my last appointment I was charged not one but TWO copays as well as the entire cost of service because the front desk claimed my insurance card wasn't working even though it worked the first two appointments. I called my insurance company and had them call Arlington ENT Associates to clear things up and send me a reimbursement check. I have called the office AND used the message portal service tens and tens of times to get an update on the check because it has been THREE months now. They never respond in the message portal and when I call them they always say they'll notify the manager/supervisor Carmen and have her call me back. I have called over TEN TIMES and have yet to hear back once!!! Absolutely outrageous service that openly exhibits 0 care or regard for its customers. read more

Terrible office who does not care about patients. Made a new patient with appointment with Dr. Pilkington in early January and the wait was a bit over a month. On the day of the actual appointment, just 3 hrs before, they call to cancel it and tell me they have nothing available for about 8 weeks (or about 3 months from initial appointment.) I asked them to fit me in, since this was not my fault, they refused. I asked to speak with the office manager and was assured she would call me later in the day, she never did. Terrible office, terrible policies, not patient focused. Go somewhere else. read more

Well there's no question the reviews of this place is spot on. The front desk staff should all be fired on how they treat the patients over the phone. As far as call backs it's non existent. As far as getting back to you on test results forget about it. They want you to make another appointment and won't say anything over the phone.They want to make more money on office visits. Disgusting.. I have seen Doctors all my life but this one takes the cake. There phone service is shot so when you try to get through you reach a busy signal. They acknowledge it's a problem but when you tell them that you tried calling to cancel an appointment they basically call you a liar and charge you. Even with documentation from an urgent care showing you had strep and didn't want to infect everyone. read more

this ENT group solved my throat issue. entire staff- everyone - is excellent . I saw two different physicians over several months and both were wonderful. read more

I was there yesterday and my appointment was kind of strange. I had seen Dr. Lee, I believe he meant well but I went there to ease my anxiety about getting a CPap mask and my left ear pain. And all he could talk about is a movie "Fed UP" about how America is obese and how profound the movie was to him; he keep on this path because I'm overweight, I couldn't get a word in edge-wise. Coleville hearing test administrator was very nice and gentle about my hearing test. read more

Dr. Thomas Pilkington is an amazing ENT surgeon. He removed half of my thyroid and my experience with him was so wonderful we took our daughter to him for her ear tubes. He is a really skilled surgeon and a very personable guy. He really took the time to talk to us an explain everything. I recommend him to anyone who needs an ENT professional. read more

I'm so disappointed in this practice. I have been seeing Dr. Pilkington for several years and really like him. However, they don't answer their phones. I finally was able to make an appointment for two months in advance (they will not contact you if there is a cancellation -- you have to keep calling them to check which is a total disaster trying to get them to answer the phone). So, I get close to the appointment time and they send me an email telling me that my appointment has been rescheduled for three weeks later. So, okay, I wait for my next appointment date rather than calling them and getting a futile update and listening to their recording, and THEN two days before my appointment, they send me ANOTHER EMAIL rescheduling my appointment for three weeks later! Of course, the email is noreply -- no one answers their phone and they have some woman answering the phone who runs an answering service and could care less whether she has an explanation for why my appointment was canceled without notice or the courtesy of a phone call. Why in the hell do I have to spend HOURS trying to get through to them and they just keep canceling my appointments without regard to my time? There must be a better way for them to communicate!!! This is just disgusting. AT LEAST HAVE A WAY TO REPLY TO THE EMAIL! Then when I hit reschedule it takes me to a site that does not accept his messages. SO DAMN FRUSTRATING! read more

The most unprofessional and outdated medical office I have ever been to. I've had the unfortunate pleasure of meeting with both Dr. Bryan Ego-Osuala and Dr. Scott Spagnoli to discuss my tonsillitis. They are without a doubt the most rude, apathetic, and insensitive doctors I have ever met. Dr. Ego-Osuala was an hour late to my appointment (that I had to take time off of work for) and and extremely short with me. He looked at my tonsils for about 30 seconds total and then sent me on my way. After my appointment with him, I looked up his reviews and saw that they were awful. I decided to give this practice another chance by meeting with Dr. Spagnoli. I had an even worse experience with him. He was shocked and offended why I wouldn't want to continue seeing Dr. Ego-Osuala, so I told him Dr. Ego-Osuala's reviews greatly concerned me and Dr. Spagnoli essentially told me that he didn't want to be my doctor and walked out. I wish he would've told me this over the phone instead of me having to take off work (again), pay for parking, come in and wait in the office. To sum it up: Avoid going here at all costs! I will never recommend this place to family, friends, or even strangers. read more

Dr Hesky is wonderful. He patiently answered all my questions during several visits and explained the options with no hard sell. I love my new hearing aids. Hearing aids are very expensive, but the change in my life is worth it. read more

I had one of the worst doctors experiences I have ever had anywhere with Scott D. Spagnoli MD ,They are always extremely busy, when the doctor finally sees me , he is super short, only 2 minutes ,doesn't answer your questions doesn't listen to me even I couldn't finish my two sentences why I m here (very hurried) and I paid $150 for 2 minutes but thats nothing I waited this appointmen for 3 weeks, no wasting your time and money read more

They moved over to 1005 N Glebe rd. I think because this is a new nknown location it was really easy to get an appointment but I thought they were really good. Front office staff was diligent and pleasant. Dr. Michelle Roeder was awesome. She had good reviews on number of different medical websites so that's why I picked her. I liked her approach at assessing my symptoms. Can't afford ear aches before diving and her recommendation worked. read more

No words can express how excellent this practice is. I suffer from two forms of vertigo and Dr Pilkington has diagnosed both types and has "fixed" me so that my episodes are very short and he has educated me in everything he does and what I need to do. He has given me back my life!!! Their office staff is not the best. I sat in the office for 45 minutes last week after signing in and had to ask why I hadn't been in yet to see the doctor and the girl admitted she forgot I was there. Incredible. I signed in and said hi to her when I did so. And it is a very small waiting room. I have also waited on the phone for literally 20 minutes to speak to the receptionist as well. Too bad the office staff is not as great as the doctors!!!! read more

Incompetent. I received my first invoice saying, "We do not have your insurance information on file," when the very first thing I did upon arriving to my appointment was provide my medical insurance card which the staff made a copy of. Since my insurance has not been billed, the invoice is inaccurate. read more

I never give reviews, but I left Dr. Spagnoli's office so utterly dismayed by the lack of care and follow-up that I had to say something. We will not be returning this office and I will be leaving this review wherever I can. I cannot believe he was ever voted Best Doctor in DC. I was extremely disappointed by the care we received from Dr. Spagnoli. He simply did not take the time to understand my son's ear infections and medical history. Instead, he treated me as if I was an over-zealous parent just looking for a quick fix to my son's problem. That could not be farther from the truth. After 5 infections in 3 months (again, none of which Dr. Spagnoli inquired about), and rounds and rounds of antibiotics, our pediatrician recommended a consultation with an ENT to discuss the next steps in getting tubes put in. But because my son's ears were clear at the time of the appointment (since he had just finished antibiotics for the 5th time the day before - of course they were clear!), Dr. Spagnoli simply refused to even hear us out and was extremely dismissive of our concerns. We then had a hearing test done and my son's left ear showed at least potential deficiencies at some decibels to require follow-up testing in a few months. Nevertheless, Dr. Spagnoli said everything was fine and that he would only perform the procedure if my son got a 6th ear infection. Why would you wait for a patient to get sick in order to perform a procedure that prevents the illness in the first place? Dr. Spagnoli then informed us that we were "welcome to have your pediatrician try to convince me" that my son needs this procedure, but at this time he wasn't agreeing to it. Doctor - you haven't even asked to see his medical history! You haven't' even asked about family history. You haven't even considered that my son is a daycare baby and we're headed into winter. He's going to get sick and he's going to get a 6th ear infection and he's going to be miserable. And all this will be happening around the time he's supposed to be developing his language skills and there are signs of potential issues with hearing in his left ear. Dr. Spagnoli failed to consider all of this. Besides, it is not my pediatrician's job to "convince you" - it is YOUR JOB to follow up and thoroughly examine your patient's medical history. I completely understand not agreeing to a surgery based on my word alone. What I do not understand is Dr. Spagnoli's complete lack of inquiry on the matter. This is now your patient and it becomes your job to study the medical records and ask questions. We will not be returning to this office. UPDATE: 8 days after this appointment, my son was diagnosed with a double ear infection. The diagnosis confirmed Dr. Spagnoli did not do his job or any sort of due diligence on my son's medical records/history. read more

I never got to see the doctor as his office was closed on the day/time of my appointment. Granted it was 2 days after a snow storm but still no one bothered to call me ahead of time about the closure. I had to trudge all the way to the doctor's office with a messed up painful ear and return back home. They did call me an hour later when I got back, in short not a pleasant experience. read more

I've been seeing Dr. Lee for a few years now and overall he's been a great doctor, but is often very short. He is also one of those doctors who wants to charge you an office visit to read you lab/radiology results. His front desk person refused to issue my results unless I paid a copayment. read more

Today I met Dr. Pilkington for the first time. Very friendly and organized front desk staff. I was seen right on time. Dr. Pilkington was very polite, friendly & professional. He listened to me carefully. Examined my sinuses, throat, and hearing thoroughly. For my hearing concern he referred me to an Audiologist in his office. She also was very friendly, polite & professional. Then I met him again. He answered all of my questions without being rushed. Highly Highly recommend him. read more

Will not return. Dr. Lee was extremely dismissive of my throat issues in body language and in regards to what he said. After I explained my issue, he replied with I don't think I will have a magic bullet for you, I've hardly ever heard of this. He implied that I should stay away from the foods that make me choke, instead of trying to figure out why I am choking on normal foods in the first place. I left in tears because of his lack of care and awful bedside manner. He also wanted to do use a camera(?) to look down my throat, but failed to explain what he wanted to do and why, and proceeded to stick an anesthetic spray in my nose with no warning and no explanation as to why he was going to do it (until I was inhaling the spray). Overall was awful experience and waste of time and money. read more

On May 6, 2011, I was examined by Dr. Spagnoli for about 15 min. During that time, he performed a 10 second examination of my throat with a laryngeal mirror, said I had irritated vocal cords, and referred me to physical therapy. After three months of physical therapy, I insisted on seeing another ENT MD, who identified a growth on my right vocal cord with the proper throat scope examination. I have since had two surgeries for excising this cancerous growth. Something more than a perfunctory look by Dr. Spagnoli was called for, and undoubtedly would have identified this potentially fatal illness. read more

I have been going to this practice for more than two years and can whole-heartedly recommend them. I ended up in the ER for a relatively rare condition that other doctors didn't diagnose, and after looking at some tests, Dr. Spagnoli called it correctly. Follow-ups with Dr. Pilkington and Dr. Lee have been great. They are sharp, patient, and really are on top of current technology, best practices, and treatments. Front desk staff is great, too. I get frustrated with reviews that focus on one obscure thing -- if you want a great practice that consistently takes care of its patients, then this is the place to go. read more

DO NOT, I REPEAT, DO NOT GO HERE. I had a tonsillectomy surgery scheduled back in March for April 27th with Dr. Spagnoli. I went through the pre-op appointment, pre-surgery screening and and received a call the day before that my surgery was cancelled. (These things happened and are understandable.) But, the scheduler told me that the doctors first available appointment would be 3 weeks from them. I was on a medical leave so I begged them to ask the surgeon to bump me to the following week. They called me back and told me that he was available the following Tuesday (today). GREAT...until VA Hospital center called me this afternoon to ask me why my original surgery was postponed. I told them that Arlington ENT was not doing a good job at communicating with me and asked them to please call them and confirm my surgery. 5 minutes later I get a call from the so called office manager Carmen in, may I mention, the rudest tone I've ever received on a phone call telling me that my surgery is cancelled and they need to reschedule it. No apologies for the inconvenience, no acknowledgement, no problem solving and trying to get me in with another doctor. (said that's against their policy) Just said that she had to reschedule. After giving her my honest opinion about their poor customer service I told Carmen that it would probably be best for me to look for another doctor and her response was to hang up me. Spare your time, money, and mental sanity and go another E, N &T doctor in the area. Especially if you are a working professional depending on your paid time off or medical leave to get surgery done, you cannot depend on these people. read more