I had a similar type of visit that a previous yelper had with this store. I went in looking to part with a steam cleaner worth about $300 and various power tools, some brand name, and some not, that I had inherited when my father passed away, but all were like new and had extra batteries and chargers that worked perfectly as well. I had never done business with a Pawn Shop, so I was a little nervous going in, and wasn't sure how this whole process worked.
At first, I walked in and started looking around to see if they even offered the types of things I had to sell because it seems like most of the store was dedicated to guns and gun related products.
I went in wearing clothes that were fitting, with no purse or bag, and just had my car key in my hand. The guy upfront still watched me like a hawk, I mean almost making me uncomfortable, like he thought I was going to try to steal something. So I immediately stopped looking and went straight up to him to discuss what I was looking to sell.
He had an unfriendly and unwelcoming demeanor from the start of our conversation to the end of our conversation, which ended up not lasting very long. He immediately started shaking his head and saying no to everything I mentioned I had to sell, and didn't even want to hear everything I had. He kept saying, no he (whoever "he" is) wouldn't let me buy that, and no, we don't buy anything like that, even though if you take a quick walk around the store, they clearly do buy and sell everything I had to offer.
He even referred me to a different Pawn shop on the other side of town saying they would be a better place for me to go!
That totally blew my mind because as an experienced merchandiser, I have been working in retail, grocery, big box stores, etc for many years now. I also was a customer service consultant for many retail stores in the past, and I have never heard of a business sending a customer to their competitor saying that place would be better for them! That just doesn't happen!
Maybe Pawn shops are different, I have zero experience with these types of shops, and maybe that is something they do regularly and I just don't understand, but I felt like he just didn't want to deal with me and sent me away.
I have read other reviews on other sites regarding this particular store, and a lot of them seemed very positive, so I can't for the life of me understand why I had the experience that I had.
They do seem to specialize more in guns and gun related items (their website even has guns in the name www.ennisguns.com) so maybe that is the type of customer they really cater to.
Either way, I wouldn't suggest stepping a foot into this place unless you had gun related business to discuss with them, because their pricing on non gun related items were a little high in my opinion. read more
