We had a wonderful experience with GV Kustom Kitchens for our kitchen remodel. They were incredibly…read morehelpful through the entire project, and were accommodating to aspects of the project we wanted to do ourselves. While communication mishaps and errors did occur on the project (as with every house project), Kustom Kitchens was incredibly professional in addressing every issue to ensure our project was done right and prompt. Would definitely recommend checking them out if you are considering a kitchen remodel!

I hired gvKustom Kitchens in June 2018 to do a remodel of my kitchen after researching the company…read moreand talking to them. There were issues from the moment I ordered the cabinets and after I paid for them. gvKustom Kitchens doesn't place the order unless you pay for taxable items. This is where my troubles began. I have been dismissed and put off constantly on a remodel that lasted a long nine months. Below are some examples: (1) Chip (Job Supervisor) called one day at 9am & said he would be out shortly to measure. He was 90 minutes late, measured & told me he had to be at another appointment in less than 15 minutes. I told him I had questions & he left anyway without answering them. (2) He was here because he miss-measured my countertop & had to cut it back. I tried to approach him on some other items about the remodel. His phone rang & he immediately interrupted our conversation to take the call. That happened a lot. I finally sat down & wrote out what needed to be taken care of & handed him the list. I ran some of my errands & when I returned Chip pulled out the list & we finally talked. I tried to help him by doing half the list & he would do the other half after he had originally agreed to complete the list. A couple days later he called & wanted me to get the other items instead of him completing his portion of the list. Before I hired them they promised to help me out such as picking out cabinets, appliances, etc. (3) I had to wait up to two weeks with nothing being done on the remodel. I understand they have other customers but felt my remodel was being pushed back. (4) Chip didn't even bother to check on the progress of my remodel for well over a month. I wasn't happy with the wall & finally forced him to come to check it out. He thought it was a different wall. He came out & looked at the wall & told me the cabinets weren't level so therefore my backsplash was put in to compensate for uneven cabinets. The backsplash & cabinets had to be redone causing further delays in timing. This could have been rectified earlier had Chip or another supervisor come out to perform a timely review. As of this day there has been no one to check on the progress until final walk thru which didn't happen until early-April without a project manager. Additionally, I have experienced numerous communication issues with management. There have also been problems with communication between management & their workers. Here are some examples: (1) I had to call & ask for documents & certificates for insurance and products only to have to remind them at least three times on each item. Every time, I was told they were busy or out of the office. (2) The ceiling was not parallel with the floor causing the crown molding to not fit. This resulted in uneven cabinets to compensate. They didn't have a solution, so I sat waiting until they could think what to do. It took them about two weeks to come up with a solution. (3) They installed my window incorrectly. I wanted a double-hung window. Chip called & wanted me to go look at some windows. After looking, I followed-up with Chip & told him I decided on the slider with the grilles between the glass. His men installed it as a double-hung window. They weren't notified from Chip that it was a slider. The crew came back on Monday to rectify the situation. (4)I called after not hearing from them for another two weeks. I told Chip we have been at this remodel for five months. He was surprised it was that long & said that the remodel was completed. The back splash wasn't completed & I had a warped door that needed to be replaced which was a carryover I from the last time I talked to him. Chip telling me he was finished really tried my patience and I spoke up. Since then, he has not taken my calls, responded to my text messages or tried to contact me. He basically pushed me off to other workers to do his job. (5) Since then my grout has cracked, a piece of my flooring tile has protruded up, my crown molding to ceiling has a long gap in it & they gouged my wall by pushing my refrigerator against it. (6) I felt my project was not a high priority to them. Meanwhile, I have received at least seven phone calls from different people including the accounting department requesting payment while work either wasn't completed or done incorrectly. Holding back payment was my only recourse for making sure the job was done & done correctly as they were told. The only bright spot was the work crew and some of the sub-contractors. They were very friendly and professional. They actually knew what they were doing if given the correct information. At the end, I connected up with Bridget & she took care of my remodel. She actually cared & got things moving. Received Great Customer Service from her! A remodel that should have taken 2-3 months lasted nine months due to mistakes & poor communication. Granted, they paid for their mistakes. These are just some of my experiences with the company.