Endurance will find any reason not to pay the claim. I had a rear suspension issue and took my car in to the shop. One shock was broken, the other needed replacing. Endurance denied the claim. I arranged an interest free payment plan with the shop to get the work done, then called Endurance to ask why it was denied. The lady I spoke with told me that because the one shock was broken, they do not cover that. The other had some rust on it, so they consider it damage, and do not cover that either. I immediately asked to cancel my plan. I was transferred to a guy who desperately tried to get me to keep the plan. I started recording the call a few minutes in, because something told me it would get interesting. I was not disappointed. He kept telling me that it would pay off in the end. I told him I needed the money I was giving Endurance to pay for the repairs they won't cover. He also tried to claim that the claim was not denied. I asked him what he would call it, and he said damage. I asked again, that since I put in a claim, what was their decision called? It's like a yes or no question. Either they approve or deny a claim, there is no other option. He finally slipped up as he was giving me more runaround and said the word "denied." I pointed it out to him. He spent close to 30 minutes trying to get me to keep my plan. Talking to me about how the rust on my shocks was a freak occurrence, asking me if I drove on country roads with a lot of rocks, stuff like that. I finally just started repeating the word "cancel" to get my point across. He started telling me about how much money Endurance had paid out in claims to people last year, I said that was all well and good for them, but they aren't paying my claim. He then kept offering me discounts and to be able to skip next month's payment. I told him the only way I would keep this plan is if it cost me zero dollars. Of course, he couldn't do that for me, so he finally said he would process my cancellation. He kept talking, so I had to ask him if the computer was doing something, or if he was just talking to hear himself talk. He told me I would get an email with a form to fill out to cancel the plan. Of course it ended up in my spam folder. And of course it requires a notary, which he never mentioned. I am perfectly willing to pay for the cost of a notary to never send another dime to Endurance again. Oh, and they only give 4 check box options for why you are cancelling the plan on the form. I will be adding a handwritten reason to get my point across. read more

Thus feels like a scam. They make it very difficult to communicate with the business. Extremely difficult to cancel! Very disappointing

Claims are incredibly easy to resolve when you follow the right steps!! Be sure not to sign anything you are sent. Unsafe Practices **37-Day Delay** Policy CDY2019283, claim C-81412. For anyone else dealing with unpaid claims or hidden terms: Do not waste time arguing. Submit your timeline directly to your State Attorney General and State Insurance Commissioner to force an executive supervisor review. Illinois, Oklahoma, and California are big wins. Don't have to reside there. Avoid this company if your vehicle relies on modern safety sensors. My car has been sitting at the shop for 37 days because Endurance Warranty Services is forcing unvalidated aftermarket lower control arms onto my suspension under claim C-81412. They are deliberately withholding active claim terms by refusing to put their proposed alternative part numbers or cost sheets in writing. Both my dealer, Dreyer & Reinbold BMW North, and my licensed auto shop state it is unsafe to install anything but new OEM manufacturer-tested parts on this vehicle. Generic parts cause mandatory physical alignments and subsequent digital camera/radar calibrations to fail initialization. This violates Page 7 of my Platinum contract requiring parts to meet original manufacturer benchmarks. I expect a supervisor to contact me immediately to authorize new OEM components and a full wheel alignment. read more

Endurance Dealer Services - Auto Insurance Near Me - Northbrook, Illinois

I heard about & saw the adds about Endurance car insurance, so I called to sign up my 2010 Kia Soul and they said I could not even insure it in California. The adds say if your car is under 20 years old you can qualify but not the case. Not a reputable service! read more

I cancelled my contract with Endurance. I faxed the required paperwork to them to cancel my service in August 2026. I was supposed to receive a prorated refund. I have not received my refund so I call their customer service today. The Agent never submitted the request for my refund. The agent by the name of Dazhane submitted the request today 9-15-2026. The agent was rude and did not allow me to speak with management to file a complaint. I will not receive my refund until October 6, 2026 according to the agent I spoke with. I do NOT recommend doing business with this company. Very poor service in general within all areas of business. read more

DO NOT get this warranty, it doesn't cover anything. I got this Dec. 2025. You must reach a certain mileage and a waiting period after you receive the contract. Basically, your car must have regular maintenance. If your car grease coming out brake, or a blow out on the CV joint or anything else. Endurance doesn't email to notify you are denied. You hear it from the repair company. If you call to see why denied from Endurance customer care and sales Endurance states it was in the contract. I took my car to Subaru dealer April 2026. Here is a better option put the funds in a high yield saving account over 3.60% or higher. Endurance is a waste of anyone monies. Beware, Endurance read more

I purchased this warranty and due to a word technicality they wouldn't pay to have my car fixed Absolutely worthless company to even bother to purchase from read more

DO NOT PURCHASE THIS WARRANTY!! Again Do Not Purchase this warranty! They will not cover your repairs. I have been paying for this crap for 3 years and first issue with my truck, they denied my claim. read more

Endurance did not repair my car even though what needed repaired was listed as "covered" under my warranty plan. After almost a year I cancelled. I received confirmation saying that it is cancelled nonetheless, I keep receiving lapse of coverage mail instead of a check that I was supposed to receive in November. I've been calling since November. As of lately I've been told that the check was mailed out January 22. This company is a scam. read more

Endurance Dealer Services - Auto Insurance Near Me - Northbrook, Illinois

DO NOT USE THESE PEOPLE! They are nothing but a scam operating as a "warranty" company. After paying them over $2,000, I discovered my engine needed replacement. They denied the claim. When I inquired, they told me that I had used the wrong type of oil in my engine. I asked what type they thought that I had used and the response was 5w20. That is exactly what Ford Motor Company says to use. The oil had been changed in a timely fashion. I asked for a copy of the "oil analysis report" they claimed to be referencing and they refused. The representative also told me I had missed one of my services. When I asked which one, she could not give me that inforfmation. I inquired from the dealer where the engine problem had been discovered and they told me that Endurance had told them I had an air filter that had not been changed. These have no dates on them. I checked and FMC says change every 30,000 miles. It had only been 20,000 since the filter had been changed. I have asked for them to have someone review this case and after 3 phone calls, each time I was assured that someone would get back to me and after one month, no one has. I am done with this outfit. If they are the number one, then the entire industry is in trouble. read more

If you are associated with Endurance Warranty Service then this is for you. The sales people are swindlers. They speak untruths Repair shops will not work with them. Its way too much trouble. They have to negotiate and they cant do that for you. this is a come on. The ins actually pays about 10% of a repair. You pay the rest. I figure its a good place to get your keys replaced for 100 to 200 every month. Good Luck with that!!!! read more

Hello everyone! Warning! Endurance warranty is a scam and needs to be investigated immediately. I was sold the concept that everything on my car would be covered in case something malfunctioned. I was sold the concept that my policy would immediately go into effect after 30 days and 1,200 milage. That no prior damage would be covered or no prexisting issues covered. Promised to fix my car if anything new arose. Complaint: 1.Prior to purchasing the Endurance warranty my car had a four point inspection done by Nissan. 2. There was an existing issue with the axel joint. Noted. 3. Everything else passed. 4. Purchased the Endurance warranty after the inspection. 5. The day my warranty went into effect the radiator went out. 6. Took it to Nissan. 7. Nissan mechanic inspected the car and called Endurance. 8. Per Mechanic- Endurance immediately was offensive began to argue everything to avoid any claims done on my policy. Said the plan is too new. All the paper needs to be exact with receipts and inspections or the claim is refused. They would not fix the axel. The cost for new hoses or wires or anything extra is not covered. After the mechanic argued with Endurance on 3 separate calls. Endurance said everything on the car is pre existing and nothing is covered unless is replaced AFTER the policy goes into effect. The mechanic said that is not what your policy and contract agreed to. Endurance hung up. I called the adjuster told me "Your car has over 100,000. Endurance does not cover pre-existing issues. That means if you pay and fix your own radiator, we will cover it because it's new." But the items on your car are not covered because they're too old." I said "So everything on my car is pre-existing because is old?" Endurance said "Your car is too old." The cancelation was emailed having me to get it notarized with the notary having to inspect the milage on my car as a witness. No refund was given in return for this injustice. Note: Endurance warranty informs Endurance new hires to "White" lie to customer to close the sale. I have a witness if needed for a law suite. We need to stop this scam by: Immediate investigation is required on this company's moral aptitude. Investigation in how many more victims of this robbery by this scam. Full refund to all victims. read more

Endurance extended warranty, is a total scam. They do not repair the work that's recommended by your mechanic. They try and squeeze out of everything. They're a big headache to deal with. I wouldn't recommend them to my worst friend. read more

Endurance Dealer Services - Cancellation for endurance - Auto Insurance Near Me - Northbrook, Illinois

RUN, RUN, RUN.... They have rules in place that you will not find out about until you try to submit a claim. Our engine went out on our expedition. The replacement cost of the engine was $4,000. They denied stating that the repairs to the vehicle is more that what the vehicle is worth and offered to pay only $1,300 for engine. DO NOT TRUST THEM!!! read more

this warranty company is a poor excuse of being anything but taking your money. they don't pay for most of your cars breakdowns as advertised like most its all sales talk. they say they pay for engine and trans pay attention they" don't" save your money and get the work done that way. the liars here make sure you don't get your monies worth. selling you per your year of car is the factor. the things they don't cover will suprise you.. they tell you all electrical they don't. they say engine parts that are to kerp your car running lies!! just ask them about the law suits they have going .false promises is what they give you, ten's of thousands of people left in the dark with this company voted once of the best read the fine print.. another warranty company that's ripping off the public. your better off getting a new car for 3 years then unloading it. endurance is one of the worst with false promises and don't deliver what they claim i had 4 under warranty repairs they refused to pay. yes endurance is like car shield and the rest of them. read the fine pront ask questions you will see im right dont get ripped off as endurance is being sued for. the better business breau and comsumer advocate agency will tell you....keep fast away they are trained to lie and they do it like a car salesman or 75% of the industry working in sales. comissions are a key facror. lost enough money with endurance. dont use them endurance stinks bad!!! read more

i also had a negative experience with endurance. Although i did not file any claims, i just bought new car and needed to cancel my contract. Same thing: i had to notarize the cancellation letter and the customer service was very rude and did not let me talk,kept interrupting me . I am also going to file complain with BBB and hopefully this scam will be eliminated. read more

BUYER BEWARE!!!! This company has HORRIBLE business practices. I purchased a warranty the end of June, tried to use it for the first time in January and nothing was covered. I was told by the sales rep he included the extra cost for diesel coverage and nothing that needed to be replaced-diesel components was covered. The cancellation department reps are rude and the billing department won't give any answers. They put the blame on the other, there is no one higher up to speak with other than the rep that answers, and no one but the wonderful woman Annell I spoke with today via email does what they say they're going to do. I'm getting refunded a quarter of what I paid after "time and mileage used" are deducted which is unacceptable. They make the consumer get a mileage statement and have it notarized (if they send it--I had to call twice for the cancellation request letter) and then they deduct the time it takes to get that done and then finally find your email (that took two emails). They take payments electronically, naturally but refunds are only via paper check and I've been waiting two months. SCAM! DO NOT PURCHASE! read more

Endurance is pathetic and the staff is extremely rude and disrespectful, they want your money but don't want to fix your vehicle when it comes to a breakdown. Don't even think about these guys, they will go to extreme lengths to not cover a claim. My truck started making an engine noise and I brought it in to the dealer and was told it was the cam phasers filed a claim with Endurance and it's fine as long as you're paying them but forget it if you need coverage. They fiddled around for 8 days and came up with an excuse that my truck doesn't have the original rims and tires and won't cover it. Nothing at all to do with the problem and only an excuse not to cover the claim. I'm certain if you so much as change a radio knob you will be denied coverage. Their warranty is not worth the paper it's written on. This place should be shut down!!! If you decide to go with their worthless warranty don't say I didn't warn you. read more

Stay AWAY from this fraudulent company! I purchased Endurance Advantage extended warranty for my 2013 Mercedes ML 350 Bluetec in 2021. Since then I have submitted 3 claims - and all 3 have been denied. I even paid for the "upgrade Seals & Gaskets" plan to cover "ALL" leaks." Which brings me to my latest claim: Oil Pan Gasket/seal leaking. DENIED. This company is a SCAM. Seems regardless of what you have "covered" they will find a way to DENY your claim. I'm done. I am cancelling tomorrow (once I have my cancellation paperwork witnessed by a Notary Public!!! WTF! Seriously, stay away from this band of thieves. read more

Great service with tow. Tow truck driver was great this is twice that he came through from me and one week thanks to the tow truck driver you was great helping me with all my problems I couldn't do it without you once again thank you very much read more

First, let me start with the experience I had getting my extended warranty. I call them and spoke to soooooo many people and they still got my account wrong, adding me to someone else's account with their mileage, phone number, address i bet you get the point. They apologized profusely however I called the next day to change something and it still was not fixed I had to go through it all over again. I SHOULD HAVE CANCELLED RIGHT THERE AND THEM BUT I DIDN'T. Now my car for the last 2 months has been in and out of the shop and they are denying the claims. What is the purpose of have warranty insurance if they don't cover things that need to be fix. We buy them because we cant afford to pay these big fees out right. PLEASE CLOSE DOWN BECAUSE OBVIOUSLY YOU ARENT HELPING ANYONE WITH MUCH NEEDED HELP!!!!! I WILL BE CLANCELLING VERY SOON. read more

Purchased a warranty on 10/10/2026. When I filed claim CL12201608 on 11/18/25 they refused to cover almost everything submitted through the mechanic. Then later when another issue came up, I filed another claim, CL12341775, they came back and said that the mechanic told them in paperwork that it was due to improper maintenance of seals and gaskets, so they don't have to cover the issue. They mechanic only had a phone call with the claims representative and didn't submit anything. The mechanic specifically said that the referenced seals can't be maintained due to location within the hub actuator. read more

This company has decided to send me mail with wording that would seem to indicate that if I don't act now on an extended vehicle service plan that my price will increase, even though I do not have an extended warranty with this company. Whoever you are take me off your list, I don't like being harassed in my own home with mail that just ends up getting put into the trash. It's especially frustrating the way that you approach potential customers with statements like my extended vehicle service plan (that I do not possess)is going to be raised in price! read more

This is a scam business designed to make the recipient think they're getting a traffic citation. This is the lowest, cruelest, most deceitful kind of advertising. read more

"Megan" answered the company phone number, 1-855-509-3401. For purposes of their verification, they asked for "Finder Code" that was written in letter they sent me and I purposely gave them the wrong code and a fictitious year, make and model of my car. Miraculously, "Megan" was able to find my vehicle. That's when I knew this was a scam. Then she transfers me to "Rashad" who then tells me there are service alerts, electrical, engine and A/C problems on my vehicle. I asked where did he get that information. He could not tell me and proceeds to talk in scripted paragraphs and was in a hurry to get more personal information from me. He also told me repairs to my vehicle can cost from $189 to $204 per hour. I asked him to elaborate on what type of repairs are needed and he could not specifically state any. (By the way, my car is in great working shape.) Overall, I had a hard time understanding or following what they do as a company. In short, they do not offer any real services. They are just trying to get your information so that they can offer car insurances and extended warranties that can net them profit. They do not do any real work besides making or answering scam calls all day. Beware of these scam artists. Here is a link to BBB: https://www.bbb.org/us/il/northbrook/profile/auto-warranty-plans/endurance-warranty-services-llc-0654-88077689. read more

I bought the Endurance premium vehicle warranty. My "covered" vehicle developed a skip feeling when under a load, kind of like it had an occasional misfire. I took it to the Ford dealership for repair and it was diagnosed as the transmission. They recommended replacement. Endurance will not replace the transmission. They will only pay to rebuild mine, which I don't have a problem with, but they're only allowing $3140 towards the repair. Their reason is that I didn't have it towed to the dealership. Why would I have my vehicle towed when it was running and shifting perfectly except for an occasional skipping feeling under a load ? No check engine or transmission lights were on. The amount that they're wanting to pay won't pay for all the labor or parts that Ford recommends to rebuild it. My truck has been at the dealership for over a month now with the dealership going back and forth with Endurance. They could use that didn't have it towed excuse for any claim that anyone had. It's a ridiculous reason. Still fighting with them to get my truck fixed right. I would HIGHLY recommend avoiding Endurance warranty services. They are a fraud ! I'm seeking legal advice now. read more

This company is a joke. They take your money and and soon as they can't provide services you expect they want to send you Pennie's on what you have paid. Customer service is very unprofessional. This was the worse service and experience and I would not recommend their services to anyone. I don't even want to give 1 star. They are a scam and needs to be investigated asap! read more

Steer Clear! These people are relentless with their mailings, implying that I extend a service contract that is non-existent. They are seemingly desperate for customers! read more

I am writing this review to warn other consumers do not do business with this company. I am filing this complaint on behalf of my son regarding Endurance Warranty Services for what we believe to be deceptive and unfair business practices. My son purchased a vehicle service contract and has paid approximately $4300.00 for coverage. At no point during the sales process was it clearly disclosed that having a lifted truck would result in denial of coverage. He entered into this agreement in good faith, believing his vehicle would be protected. When he recently filed a claim it was denied soley because the vehicle is lifted. This exclusion was not clearly explained at the time of purchase. Accepting thousands of dollars in payments while failing to clearly disclose a major limitation like this is misleading and unfair. We have attempted to resolve this issue directly with the company but have not received a satisfactory resolution. My son and I believe this situation may represent a pattern of deceptive sales practices and ask that this company to be investigated. Endurance is a ponzi scheme at best read more

I received a letter addressed to my wife now deceased for a number of years, It threatened closure if contract that expired long ago is now available if she call before March 20 2025 so that eligibility requirements remains valid, Oh! there is a PS saying prices will rise between $150 and $500 per year, How totally dishonest can it be!!! Never will I do business with a company that pretend to have glowing reports and reviews, fake! fake! fake! read more

O stars. Paid over sticker price for a powertrain warranty and was not covered. They are terrible. Do not get a warranty from this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

i sold my car and made the mistake of letting them know i was buying a new one ,worst mistake ever she jessica would not stop trying to upsell me and keeping the policy , it got so bad trying to cancel the policy my wife started crying and having chest pains since she would not listen . horrible person to deal with, never again will i deal with them . read more

I am writing to formally submit a complaint regarding my experience with Endurance Warranty Services, which I believe engaged in misleading sales practices and made a bad-faith effort to deny legitimate claims under my vehicle service contract. Misrepresentation During Sale The sales representative employed high-pressure tactics by emphasizing the potential high costs of repairs and maintenance beyond 100,000 miles, and assured me that these concerns are covered under their service. The contract was finalized over the phone, and only after the verbal agreement and payment transaction was complete was, I provided with a copy of the agreement for review. They tell you there's a 30 day Money back guarantee but the contract is active only after 30 days and a 1000 miles driven. Unfair Claims Practices Delay Tactics: * I was told I could not receive a rental vehicle until a claim was approved, even though the process for it to be signed to an adjuster to start the inspection itself could take 24-48 hours. So, you can be stuck paying for a rental out of pocket... if they even approve it Omissions: * When you call to cancel then they finally want to hand you over to your account manager who places the burden on you for not understanding the legal and mechanical language of the contract because if your claim doesn't fall within THEIR guidelines then it won't be covered. * This behavior demonstrates a lack of transparency and integrity, and suggests a systemic practice of misleading customers and denying valid claims. Outcome * I've now paid $175/month for over four months ($697.28) for my contract with no meaningful benefit. * After three weeks, I was left without a decision, without a rental, and with a repair bill (approx. $4,000) and escalating rental car expenses ($2176.90) * I ultimately canceled my warranty due to a total loss of faith in the company. Rather than addressing my concerns, the company representatives simply asked me to "wait and see." Conclusion I believe this company engages in systematic misrepresentation and bad-faith claims practices. The sales process is deceptive, the contract terms are unclear or purposely omitted, and the claims process is built to exhaust customers into cancellation or accepting denial. The only scenarios you have with this company is to not get their service and pay for your own repairs or what they wish for is for you to get their contract. Get denied and still pay for your own repairs. I am requesting a full refund of the payments made to Endurance, rental expenses, and an internal investigation into this matter. If I do not receive a satisfactory resolution, I am prepared to escalate this complaint to the Better Business Bureau (BBB), my state Attorney General, and a consumer protection attorney. read more

This company is a complete scam. They denied my claim for no reason. Claims that it was pre existing damages. From reviews online, looks like its a standard company policy not to pay out. Also, they refuse to give you denials in writing. Makes you wonder. If you have had a bad experience. You should report them to the IL's attorney general. Endurance is NOT accredited business with the Better Business Bureau and they currently have ALERTS. https://www.bbb.org/us/il/northbrook/profile/auto-warranty-plans/endurance-warranty-services-llc-0654-88077689 Here is the link. https://ccformsubmission.ilag.gov/ Also, here is some more information I found on the internet. https://spoke-n-word-cycles.com/endurance-warranty-scam-letter/ read more

This is a scam company. Check with the BBB, Endurance has thousands of complaints against them, for not paying ligament claims. Now there is a class action law suit against them for scamming consumers. It was filed in .On March 19, 2025, Fegan Scott and co-counsel filed a class action lawsuit on behalf of consumers who purchased third party extended warranties for their cars, referred to as Vehicle Service Contracts, from Endurance Warranty Services. read more

when I tried to cancel it was far from easy. I spoke with Ken the account manager. He would not let me cancel. He kept me on the phone and would not let me cancel. He was very weird to me. would not recommend. OK well now I literally had to cancel my credit card and have them send me another one because this guy would not cancel my account a real weirdo. Please do not use endurance. read more

Worst experience in my life. They lie, find ways to decline all your claims, incredibly hard to to talk to a customer service representative, and they take forever to approve/decline the services you need. My truck sat in a shop for 4 days before I heard anything, then when I did, they came up with some bogus reasoning for not doing it. Then you have to jump through hoops to cancel. The adjustor came out on Tuesday at noon, and didn't submit my claim til Thursday. That was after it sat in the shop for 24hrs. The. Celebs that sponsor this company should be ashamed for partnering with such a shady group.​ read more

Worst customer service! My mechanic filed a claim for me and we have been getting the run around from the start. At first the process seemed easy until they stopped returning our calls. read more

To all those considering using Endurance for an extended warranty, I am writing to inform anyone considering using Endurance Extended Warranty that they are totally dishonest and do not cover repairs when necessary. I have had extended warranty coverage with this company for many years and recently renewed my coverage. I was never told that the coverage would not be valid until I had driven 1000 miles from the time of the renewal so when I submitted a claim for repairs of the ABS system, they told me it would not be covered since I had not driven 1000 miles since renewing. This is bogus since I have had this policy for many years. I waited until I had driven 1000 miles and resubmitted the claim at which time they said that I was not covered because it was a preexisting condition. I feel that using this company's extended warranty is not a good investment because of their dishonesty. I recently had to pay over $2500 for the ABS repair and Endurance should have paid this. Their coverage is definitely not worth it as they do not honor their commitments. read more

THIS IS A SCAM COMPANY!! I purchased an aftermarket car warranty policy from Endurance on 1/6/21, paying them $3,182.62. It covered my vehicle for 60 months or 100,000 miles. At 68,720 miles, with no prior history of engine trouble, white smoke emitted from my exhaust with no engine indicator lights lit. I immediately brought it to my mechanic, who indicated I had engine damage due to a faulty internal water pump. I placed a warranty claim with Endurance for the first time since having the policy. They sent an inspector to look at my vehicle a week later on 6/30/25, first asking me to provide evidence of oil change records. I obtained this record from Valvoline and provided these records to my mechanic as instructed on 6/23/25. Although the oil change record was an official read-out of each oil change (also visible on the CarFax for the vehicle), I received an email stating that Endurance is NOT accepting this record, and wanted to see the ACTUAL invoices for the oil change, which show the amount of money spent each time. I went back to Valvoline, who was able to provide me with copies of the invoices, and emailed them to Endurance on 6/27/25. After 17 days, an un-named adjuster from Endurance reached out to my mechanic and verbally denied the claim, but did not provide me or my mechanic with details in writing as to why they denied it, only siting a footnote in my owners manual stating they recommended (not required) a coolant service (which IS required at 100,000 miles). I spoke with a service manager at Lester Glenn Ford, who told me that their denial is bogus in not making the repairs. The service manager at Ford also indicated that they see this issue a few times a month, and that they have been successful in reversing the decision of the aftermarket warranty companies that they have relationships with when they render a similar denial. I believe this to be a breach of contract. I submitted a reconsideration on 7/16/25, and have not received any documentation as to why they denied my claim. They also refused to allow me to speak to, or obtain the names of either the inspector or adjuster that made this decision. I see this same pattern in other complaints made against this company that have been made through the Better Business Bureau. read more