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Endurance Dealer Services

Endurance Dealer Services

(64 reviews)

Endurance will find any reason not to pay the claim. I had a rear suspension issue and took my car…read morein to the shop. One shock was broken, the other needed replacing. Endurance denied the claim. I arranged an interest free payment plan with the shop to get the work done, then called Endurance to ask why it was denied. The lady I spoke with told me that because the one shock was broken, they do not cover that. The other had some rust on it, so they consider it damage, and do not cover that either. I immediately asked to cancel my plan. I was transferred to a guy who desperately tried to get me to keep the plan. I started recording the call a few minutes in, because something told me it would get interesting. I was not disappointed. He kept telling me that it would pay off in the end. I told him I needed the money I was giving Endurance to pay for the repairs they won't cover. He also tried to claim that the claim was not denied. I asked him what he would call it, and he said damage. I asked again, that since I put in a claim, what was their decision called? It's like a yes or no question. Either they approve or deny a claim, there is no other option. He finally slipped up as he was giving me more runaround and said the word "denied." I pointed it out to him. He spent close to 30 minutes trying to get me to keep my plan. Talking to me about how the rust on my shocks was a freak occurrence, asking me if I drove on country roads with a lot of rocks, stuff like that. I finally just started repeating the word "cancel" to get my point across. He started telling me about how much money Endurance had paid out in claims to people last year, I said that was all well and good for them, but they aren't paying my claim. He then kept offering me discounts and to be able to skip next month's payment. I told him the only way I would keep this plan is if it cost me zero dollars. Of course, he couldn't do that for me, so he finally said he would process my cancellation. He kept talking, so I had to ask him if the computer was doing something, or if he was just talking to hear himself talk. He told me I would get an email with a form to fill out to cancel the plan. Of course it ended up in my spam folder. And of course it requires a notary, which he never mentioned. I am perfectly willing to pay for the cost of a notary to never send another dime to Endurance again. Oh, and they only give 4 check box options for why you are cancelling the plan on the form. I will be adding a handwritten reason to get my point across.

Thus feels like a scam. They make it very difficult to communicate with the business. Extremely…read moredifficult to cancel! Very disappointing

Edward Litke - homeinsurance - Updated October 2026

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