I highly recommend AGAINST doing business with Ed Litke - Allstate Insurance agency. I faxed a request for an update to my certificate of insurance in connection with my condo association on May 12. It is now June 23, I never received any type of response, so I called the office. I was speaking with a lady regarding my request and was put on hold. A man, who I learned later in the call was Ed Litke, picked up the call, did not introduce himself, but instead started yelling (literally) at me that there was nothing they could do and I needed to send a written request and he didn't know what my problem was. I told him I did send a written request and had confirmation that it went through. He continued going off on me saying that I needed to send my request 100 times. I said I wanted to speak to someone who could assist me, and he said if I could figure out how to call the Philippines then I could get help, and how did I like that. Really, the Philippines? For a company with headquarters in Northbrook right by my house? He then hung up on me. I called back hoping to get someone with some professional manners, but he answered again and hung up on me again.
I then called my association, who informed me they were pulling our account from Ed Litke, and that he was upset about it. My association apologized to me, but they did not do anything wrong. What if I was looking for a new agent for my personal and auto insurance? I guarantee you I won't ever do business with this guy or his agency, and again recommend NOT USING this guy for anything. I've had issues in previous years getting updated COI's from his agency for my mortgage company, but this was beyond ridiculous! read more