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    Endodontics Associates

    2.7 (3 reviews)

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    Curtis Endodontics

    Curtis Endodontics

    4.1(8 reviews)
    0.0 mi

    I went to Curtis Endodontics for a root canal. The entire staff was excellent. The experience was…read morefar better than I've ever had with a root canal (and I've had several). The doctor and assistant were reassuring and calming. I could virtually have slept through the procedure! I highly recommend them and will always use them as needed for similar procedures.

    I had a follow up procedure and applaud Dr Curtis and his surgical staff for an excellent…read moreexperience. However, upon arrival I presented my dental insurance "explanation of benefits" and previous receipts as there appeared to be a discrepancy, and dental offices always seem to estimate the customer payment portion when services are rendered. When I presented my question to the front desk attendant she immediately said the person that handles "that" is not here. But, she went on to increase the tone of her voice while attempting to explain the way billing works. I asked her not to raise her voice at me as I simply asked a question. (I was sure to be respectful in my tone and volume as I, too, work in the medical field and understand customers receive varying receipts and EOB's. Also, other customers were in the waiting area and could hear everything.) I simply had a question about my portion of the payment. Another employee standing to the right of the desk attendant heard this exchange and rolled her eyes. So, my only concern is for front area staff to routinely receive customer service training classes and be continually reminded by an office manager how to respond professionally to customers that pay hundreds, or even thousands, of dollars that eventually pay their salary. IMO poor customer service is what harms all businesses and especially the small business owner.

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    Endodontics Associates - endodontists - Updated May 2026

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