LEADERSHIP sets Endless River Adventures (ERA) above and apart from the other white-water river rafting companies. Juliet and Ken Kastorff are the co-founders and co-owners of ERA. Their vision and active leadership permeates throughout the ERA family of guides and employees.
I have rafted 15+ different rivers, most multiple times. I have rafted Class IV+/V rivers; Skykomish, White Salmon, and the Zambezi River in Africa. I have rafted with multiple different commercial outfitters. All of them have provided fun and safety conscious experiences.
I had the pleasure of rafting the Cheoa River with ERA on Sunday, July 9th. It was by happenstance that I rafted the Cheoa, having only learned that there would be a weekend release several days beforehand. From the moment I called to make reservations up until Juliet, the owner, emailed me the trip photos, every ERA staff member made me feel like family.
I called a few times before the trip and when I told the ERA staff members my name, they all knew I was on the Cheoa trip. When I arrived at the put in site, most of the guides and safety kayakers made a point of introducing themselves. When my family and I had lunch at NOC two days after the Cheoa trip, one of the ERA guides was there with his friends and he recognized me from the trip and made a point of saying hi. When I didn't receive the drop box link for the trip photos, the OWNER of ERA personally emailed it to me TWICE to make sure I got the pictures - the pictures were at no additional cost.
On the river Billy was an exceptional guide. Having seen the Cheoa from the highway multiple times I was nervous because of the amount of trees and other obstructions in the water. Billy was a zen master at navigating through the technical maze of rocks, trees, and other obstructions. ERA had 3 official (paid) safety kayakers on that trip and a few more off-duty guides who manned personal kayaks as well as another raft that was only manned by ERA guides as an additional safety measure. And finally ERA had the photograph/shore safety observer follow our trip downriver.
I witnessed first-hand how effective all of ERA safety protocols played out when one of the other rafts flipped over at one of the major falls. The shore safety observer immediately stopped taking pictures and instantaneously threw a safety line in the water, as did the safety kayakers. Within 15-20 seconds of being in the water, all of the "swimmers" were safely accounted for and out of harms way.
BTW, the raft that flipped was filled with 3 rather inexperienced customers. As a single rafter I was a bit apprehensive when I saw that particular group walk up to the put in site, secretly hoping that I wouldn't be paired with them. Luckily the 3 inexperienced rafters were placed in a different raft. The trip leader and presumably the other guides saw what I saw and soon placed one of the off-duty guides in the raft to compensate for the customers' lack of experience.
On the water I saw how the other non-ERA kayakers and rafters quietly saluted and gave deference to the ERA guides as a sign of respect for their experience and for ERA's leadership in the international white-water community.
Every long-term commercial white-water outfitter will provide an acceptable, attentive, and adventurous trip. Prior to booking and making the Cheoa run with ERA, my family and I were loyal NOC customers.
Billy, Josh (the ERA guide who said hi to me and my family at NOC), Juliet, Kirk and Nick (safety kayakers), and the rest of the ERA family made me their biggest fan. Success can be measured in many ways, Juliet and Ken have purposely decided to measure success in customer care and satisfaction not in customer volume. read more