We hired Endevers Fence after going through a ton of quotes by different "recommended" contractors in the area. Endevers hadn't come up on that list, but upon talking to my neighbor (and his fence looks great) I decided to get a quote from Endevers.
Charles came out and gave a quote. He typed it up right there in the truck, which was really different (and appreciated). Most other contractors would say to wait for their email. He then mentioned that I could take down the old fence to save that $375 removal and disposal fee myself. I asked "Do I have to get rid of it?" to save that amount, and he noted "No, you just need to take it down and stack it up and we will dispose of it- it's not treated so it's not hazardous" Great- I had heard from the other contractors that it wasn't treated as well so that would save me some money.
So the weekend before they came, I took down 160 feet of wooden fence and 90 feet of chain link fence. It rained all weekend- and I worked hard- 10 hour days or so. I took pictures as I was happy to save some money doing the hard work. I emailed to let them know that I had taken down the fence for the credit.
The day before the fence was installed, the materals showed up. It was great, left mostly out of the way.
The day of install we walked and marked off everything. The crew worked really hard putting the fence up. Charles asked me what was a good pizza place so he could buy his guys lunch. I was really impressed with this.
They worked HARD- did I mention it rained all weekend? Between that and the roots of established trees, I knew it was a mess (because I took down the whole fence. Charles comes up to the door and says "Pardon my language, but this job was a b*tch" This took my wife a little off-guard, and later she said "Well he came and bid on it." I figured typical contractor talk.
We walk around and it looks great. He then hands me the final invoice- it's for the amount he had initially quoted. I ask about the discount of $375, and he starts saying he has to DEP permit dump them. He said "Well I guess you can take $100 off." I was so disappointed. I didn't work 20 hours to do this, but I figured the work was done so well, I guess I would let it go.
A couple weeks later, we tried to turn on the central air. It wasn't working. I called my contractor, and said that the line may have been hit when they were digging (he hadn't seen it yet, just had that thought based on what I told him). I let Charles know, and he came out maybe 15 minutes later and helped look. He dug down and we didn't see any damage, and the contractor later noted it was a leak in the indoor portion of the coil.
Fast forward a month or so after installation, and we had a huge storm. A limb fell down on the chain-link portion of the fence, disconnected the terminal post cap. I sent pictures the same day. And it took over a month to get an actual response. And the quote was for over $400. I went to Lowes, got parts and fixed it for $30.
So my trust in having a reliable fence contractor (and thus why I didn't make a big deal about the extra $275 that should have been taken off of my bill) was for nothing.
Summary: They did good work, but didn't stand by their word with deduction of money and wanted to charge a lot for a repiar. read more