We recently had hardwood floors installed in our living room, dining room, kitchen, and entrance…read moreway. We decided, after many trips to the business, many questions asked and answered patiently by the employees at the front desk and Tom who came to the house to measure, to go with A1. Chris and Matt were our installers. They were awesome from the moment they came into our house. Chris's first statement was.. thankyou for inviting us into your home and that he intended to treat our home as he would treat his own. They were very pleasant and professional and the attention to detail was amazing. Our floors are beautiful and we are very happy with them. Thankyou Chris and Matt for a job well done!!

I did my whole main floor with A1 in June 2023, a 17k+ project. Here are the positives and the…read morenegatives from my experience: Positives: -Everyone is polite and kind from the in store team to the installers -Buying process is simple and easy -Big store with lots of options for flooring -Commercial team do an in home visit for measuring and hearing your goals with the project -No surprising add ons to the original costs -The installers are proactive and committed. As an example they noticed there was more material than needed and a discount was applied to our final price -installers have ownership and creativity to address unexpected issues, as an example the piece made for the stairs didn't work and they came in a Saturday to explore solutions to not delay the project -installers are respectful and do their best to keep the areas clean and safe (specially for us with dogs in the house) -after putting a request, commercial representative came to the house for an inspection on the deficiencies and to hear our concerns after the pause in the project (due to defected tiles) -once defected tiles were noticed, A1 took care of the process to return and order additional box without additional costs to us Negatives: -neither a commercial team or project manager comes on the first day with installers to explain the project, introduce the crew and align needs -a project manager never comes to supervise the project or continue to align needs with the customer -you need to be proactive and constant follow up to understand the steps of the project -if the commercial person who is handling your project goes on vacation during your project, the others in the store ask you to wait and hold whatever you need until the person returns -you need to constantly supervise the project. A whole box of tiles came defected and couple tiles were installed before my husband interfered. 3 defected tiles are now part of my house flooring -even after the issue with the stairs or the defected tiles was reported by the installer to the store, neither the project manager or commercial team contacted us proactively, it was always me reaching out and asking for support. -with the need to order a new box of tiles, the finalization of the project was delayed but I only knew that from the installers -after 3 weeks on hold the installers came to finalize the project (landing and spare bedroom) but they were not informed on what exactly they had to do which ended up on them having to return on a Sunday (good point that they returned, bad point on lack of alignment between the A1 team) -the project has deficiencies: defected tiles, stain of caulking on tiles and baseboards with uneven corners. -my husband ended up assessing deficiencies in the baseboards to expedite completion of the project Overall: My expectations were not fully met. We were aware we were paying higher prices with the promise of peace of mind to have a team fully caring for our project and superior quality overall. I am thankful for the kindness, ownership and honesty of everyone from the company. I am somewhat happy with the final result but disappointed with the effort I needed to put in supervision and follow up which made the project draining, stressful and took away the joy of improving my home.

Thank you Alexanian's .... your help and one on one customer service was amazing!! I mismeasured…read morethe square footage I needed for my hardwood floors and they eased my worries by acquiring the extra boxes even though it was from discontinued stock! I really felt like I was in good hands. Thank you Adrian and Staff. Debra Zubrinich St. Catharines ON

We came looking at carpeting for a new house out-of-province. Even though we were clear that we…read morewere not buying, the staff was kind and helpful. Could not ask for more.

Super friendly staff and really knowledgeable. Really happy with the service and quality of work…read moreand would highly recommend to anyone in the Niagara region or beyond.

Our general contractor recommended Carlo and Emporium Carpet and Flooring, and we understand why…read more The store itself, has a very broad selection of flooring type and styles, including carpet, tiles, hardwood and luxury vinyl plank (LVP). Of all the flooring stores we have visited, this store had the broadest selection by far and included the best quality of LVP we had ever seen. Carlo was incredibly helpful and patient. He guided us in choosing colour and quality, and provided us with a lot of professional advice based on his deep experience. All the people we encountered in the store and installers for our LVP, carpet and fireplace tile were friendly, professional and cared about the quality of their work. We highly recommend Emporium Carpet and Flooring and will be using them for future work, including more flooring and kitchen backsplash. The Lamberts